Manager - Quality Assurance

Job Description

Manager - Quality Assurance The Role: - The Quality control manager will play a critical role in maintaining and enhancing the quality of our data by implementing effective quality control processes and managing a team of quality analysts. - The successful candidate will be responsible for overseeing data validation, accuracy checks, and ensuring that our data meets the highest standards for reliability. Responsibilities: Team Management: - Oversee day-to-day operation. - Supervise and guide a team of Quality control executives. - Assign tasks and set performance goals to achieve targets. - Provide coaching and training to team members for skill development. - Monitor individual and team performance and provide regular feedback. - Motivate and inspire the team to deliver exceptional customer service. - Ensure smooth operations and adherence to established processes. - Handle escalations and resolve client's complaints or issues. - Collaborate with other teams or departments to resolve complex problems. - Conduct regular team meetings to discuss updates, goals, and challenges. - Maintain accurate records of team performance and service metrics. Quality Assurance: - Provide feedback and coaching to team members to improve performance. - Implement quality improvement initiatives to enhance customer satisfaction. - Conduct regular audits to identify areas for improvement and address training needs. Performance Management: - Set performance targets and track individual and team performance. - Analyze performance data and identify trends or areas of improvement. - Develop action plans to address performance gaps and drive results. - Recognize and reward high-performing team members. - Prepare performance reports and present them to the management team. Communication and Collaboration: - Foster a positive and collaborative work environment. - Communicate effectively with team members and stakeholders. - Coordinate with other teams to ensure seamless operations. - Act as a liaison between the team and upper management. - Provide regular updates on team performance and operational issues. Qualifications and Skills: - 2 to 3 years of experience working as a Quality control manager OR as an Assistant manager in database industry. - Strong knowledge of Quality control principles and practices. - Excellent verbal and written communication skills. - Ability to motivate and inspire a team to achieve goals. - Proficiency in using Quality control software and tools. - Ability to multitask and prioritize tasks effectively. - Strong organizational and time management skills. - Flexibility to work in shifts and handle a fast-paced environment. - Good PC skills, especially MS Excel. - Time-management skills.