Manager, Revenue Operations

Job Description

Greetings!! Looking for Manager, Revops Experience: 10-16 years (atleast 5+ years in Managing team) Location: Chennai or Willing to relocate Job Mode: Hybrid Education: Minimum Bachelors Degree Required Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Were hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations. Key Responsibilities Manage and develop a team of Collections Representatives, ensuring work is completed in an accurate and timely manner, and in line with our SLAs Partner with Accounting and broader finance management team, to develop and implement collections policies and procedures. Ensure proactive communications and follow up on overdue invoices to reduce aging, while maintaining positive customer relationships Collaborate with the broader finance management team, to refine and optimize Toast’s collections strategy. Support with the review, investigation, and resolution of cases and customer escalations. Ensure customer cases, escalations and other types of inquiries related to Collections are addressed and follow through to resolution, in a timely manner. Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances Support with the manual application of customer payments, refunds, and deposits in our sub-ledger, as needed. Prepare, analyze and distribute reporting related to collections cases and accounts receivables performance with the appropriate recommendations. Work closely with Accounting and customer-facing teams to identify customer trends and behaviors and adapt collections procedures as needed. Collaborate with other teams to identify and implement efficiencies in the collections process Consistently meet strict deadlines related to month-end close. Ad hoc projects as necessary Regards, TA