Job Description

Job Profile: IT Manager / Sr. Manager Role Overview and Responsibilities: We are looking for an IT & Service Desk Manager to maintain and supervise the IT setup of our company. This person will liaison with three key entities the CISO & Indus Leadership, Consulting staff, and our outsourced IT services provider. This is a great opportunity for someone to maintain a rapidly growing cloud-based IT setup of one of the most cutting-edge Big Data organizations Key Responsibilities: 1. Manage issues raised by internal consulting staff and liaison with the internal IT team and outsourced vendor to get these fixed; Provide interim support as and when required to consulting staff 2. Manage a team of 1 or 2 IT associates (internal or outsourced) to help provide IT support to consulting staff through the course of their work. 3. Continuously work on the requirements of maintaining our ISO 27001 certification and support the CISO perform backup recovery tests, review access control policies, perform disaster recovery procedures, etc. 4. Work with Internal Auditor to keep all compliances and improvements in check 5. Oversee client security assessments, respond to their compliance teams to build their trust and comfort with Indus Information security management systems 6. Create, manage, execute, and sustain key IT special projects at Indus 7. Support asset (software, hardware) purchase, drive procurement, maintain asset list, manage warranty timelines, etc. 8. Support creation of IT reports for systems across the organization (networks, servers, user laptops, etc.); Monitor & track them on regular basis 9. Continuously identify opportunities to improve the IT setup through new apps, products, services, with a view to improving the efficiency of the consulting staff Requirements 1. Experience and Personality Traits a. 8+ years of enterprise IT experience; IT desk management and supervisory of L1/L2/L3 support will be a plus b. Ability to work in a fast-paced, results focused environment c. Organized and detail-oriented d. Self-motivated and results-driven e. Resilient, persistent, and resourceful f. Proactive and independent 2. Skills Working knowledge of: i. Laptop & server hardware ii. Windows Domain Controller / Active Directory iii. Amazon cloud (Redshift, EC2, IAM) & Microsoft Azure Active Directory services iv. Microsoft 365 services and suite Intune, Exchange, Teams, SharePoint, OneDrive, Defender. v. Network & Firewall management vi. Microsoft office (Word, Power Point, Excel) vii. Basic Linux CLI and SQL commands viii. Technical experience on below will be preferred (but not mandatory): i. Management of enterprise solutions such as Data leakage prevention, MS Sentinel. b. Experience with clearing/supporting international certification ISO audits (especially ISO-27001) will be preferred but not mandatory c. Comfort in written and spoken English, since the position requires working with international clients periodically 3. Education i. Educational background in IT will be preferred