Manager / Sr. Manager Transition

Job Description

Description: The individual manages transition for projects/programs and drives planning, cross functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate on-time and on-budget delivery. The professional would need to be focused on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities. The position will report to the Director, Transitions under Head of Strategic Programs & Transition. Key Responsibilities: Develop an understanding of the organizations Transition Methodology, Services Offerings, Solutions, Assets and Toolkits Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence Manages overall transition program in line with the defined transition methodology Conducts detailed transition planning in accordance with program objectives Monitors and governs overall progress against the defined plan Tracks all actions, issues and deliverables associated with the program/project Manages expectations across internal and external stakeholders of the project Manages and motivates the team for expected level of performance and deliverable quality Manages and resolve team / stakeholder conflicts Identifies, evaluates, and manages risks through the transition lifecycle Reports transition progress at defined intervals to senior executives & stakeholder Manages Transition checkpoints as per schedule along with effective handover to operations Documents and shares project learnings for continuous improvements Participate in RFP responses, client discussions/presentations/workshops from representing and customizing transition approach Desired Skills & Experience: Will be good to have 5+ years experience in transition function / project management experience in IT/ITeS/BPM (non-voice) sector Experience in leading at least 2 large programs independently Experience in developing client relationship, handling client escalations and effectively address them to closure Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office Ability to work under tight timelines and deliver results with minimal supervision Effective interpersonal, team building and communication skills Other good to have skills & experience: Exposure to SDLC Experience in Agile project management/PRINCE 2/PMP certification/ Experience in project management tools like MS Project, JIRA