Job Description

Key Responsibilities: Account Management & Growth: Manage and expand premium accounts and key project sites across PAN India, ensuring strong client relationships and sustained business growth. Sales & Order Lifecycle: Identify and record opportunities within existing accounts, drive conversions, and oversee the complete order lifecycle from initiation to payment collection. Account Share Maximization: Strategize with the team to secure at least 80% account share within assigned clients. Project & Approval Management: Handle customer projects, navigate approval processes when the brand is not pre-specified, and drive inclusion in client vendor lists. Customer Experience & Coordination : Act as the single point of contact for the team, facilitating coordination across internal departments to ensure a seamless customer experience. Revenue Growth & Upselling: Coach the team on upselling additional products and services, driving higher revenue per customer per month. Strategic Development: Develop and implement strategies to optimize account growth while ensuring cost-effective and high-quality service delivery. Issue Resolution: Analyze and resolve product/service concerns by diagnosing root causes, proposing effective solutions, and expediting corrective actions. Customer Retention & Portfolio Success : Ensure the team focuses on retention, revenue growth, and deepening client Team Leadership & Development: Define hierarchy and career growth plans , conduct gap assessments and implement recognition and rewards programs for Strategic Account Managers (SAMs) Operational Excellence: Drive CRM implementation and cross-functional collaboration for efficient workflow. Qualifications & Skills: At least 8-10 years of work experience in managerial Sales Account Management role Previous experience with B2B product Industry Communication skills + Soft Skills