Manager, Technical Support

Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. As a Tech Support Manager you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Responsibilities Responsible for managing team leads and support engineers from level 1 to level 3.Conducts one-on-one meetings with all reporting team members.Ensures that all SLA’s are met for customer responses.Performance reporting to management on monthly basis.Coaches and Develops team members to ensure they perform and meet their career goals.Responsible for providing required resources to team members for smooth functioning of the department.Works closely with other departments to streamline processes for management.Implements required changes in processes and documentation to meet growing departmental requirements. Qualifications Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical fieldMinimum 3+ years of technical support management experience and 6+ years of experience as technical support lead.Outstanding verbal and written communication skills in EnglishStrong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices)Knowledge of software technologies such as networking and databasesAny prior experience working with mobile device management solutions is an assetAny experience with Microsoft SQL If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.