Job Description

About Us Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. Job Description Manager– Collections. Who are we? We at spocto are developing a full stack collections platform that is powered by AI ML capabilities, that is radically changing collections within the debt industry. In March 2022, we became India’s fastest fintech and most impactful start-up to join the unicorn club with a Series B fundraising round of $137 million. We already have all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai, Bangalore and Dubai. We plan to expand our business across the EU, USA and SE Asia over the next couple of years. Job Title – Manager - Collections. Reports to – AVP. Location: Navi Mumbai Responsibilities and Duties: The candidate will be responsible for leading Voice Operations Functions (Collections Domain) Managing Client and Client Servicing, Responsible for SLA management, Governance and Reporting. Driving various developmental initiatives for Retention and Succession planning across levels A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units. Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner. Manage productivity and drive adequate staffing levels to ensure effective cost management To ensure effective development and management of operations plans. Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the company's operation function. Regular Interaction with Leadership team and individual department AVP to ensure that company's operational priorities are aligned with total company mission, vision and values. Be part of customer calls and customer meetings to promote organisations operational excellence. Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery Want to know more about spocto and its culture? In this Company, not only are we understanding about customers and the importance of repayment, but we are the first movers when it comes to introducing cutting edge technology to this industry. We have products and features specifically built to help our clients improve their collections efficiency, enhance customer experience and most importantly, bringing perfect compliance in their operations. Our products: SMARTRank - An Early Warning System that highlights ‘Value-at-risk’ within portfolio SMARTCollect - A digital first phygital collections platform powered by AI ML capabilities KisanPay - An Agri initiative by spocto to bring farmers mainstream through education, context, and the power of linguistics Bhaasa - A powerful AI conversational bot that is packed with all major languages across 100+ dialects In Feb 2022, spocto was acquired by Yubi (formerly known as CredAvenue). About Yubi: Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the worlds possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance. Yubi Loans – Term loans and working capital solutions for enterprises. Yubi Invest – Bond issuance and investments for institutional and retail participants Yubi Pool – End-to-end securitisations and portfolio buyouts. Yubi Flow – A supply chain platform that offers trade financing solutions. Yubi Co.Lend – For banks and NBFCs for co-lending partnerships. Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. At Yubi, People are at the core of the business and our most valuable assets. Come, join the club to be a part of our epic growth story. LinkedIn Link – https://www.linkedin.com/company/spocto/ Instagram Link (Do follow, like and share) – https://www.instagram.com/spocto.global/ Gulf News – Indian fintech spocto wants to make it easier for UAE banks to lend https://gulfnews.com/business/banking/indian-fintech-spocto-wants-to-make-it-easier-for-uae-banks-to-lend-1.1664955501878 Khaleej Times - https://www.khaleejtimes.com/business/indias-fintech-unicorn-yubi-makes-uae-debut Forbes - https://www.forbesindia.com/article/take-one-big-story-of-the-day/how-spocto-is-making-collecting-on-loans-quicker-and-more-efficient/80351/1 Requirements Requirements: Graduate in any stream. Overall 8 to 9 years’ experience. Minimum 5-8-year Experience in AM / Team Lead Role. (Collection Vertical – Bucket and / or write off) Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Show more Show less