Responsibilities: Act as the first point of contact for customers, responding to incoming phone calls, emails, and messages in a prompt and professional manner. Assist and resolve customer inquiries or issues regarding our products or services. This includes answering questions about features, troubleshooting basic problems, and guiding users on next steps. Maintain and update customer records in the CRM system with details of inquiries, feedback, and resolutions provided, ensuring accurate and up-to-date customer data. Follow up with customers when needed to ensure their issues have been fully resolved and they are satisfied with the outcome. Escalate complex or unresolved matters to senior team members or managers as appropriate. Collaborate with other teams (such as operations, sales, or technical support) to facilitate swift resolution of customer requests or issues. Ensure that customer feedback (likes, dislikes, pain points) is communicated to the relevant teams for product/service improvements. Guide new customers through the onboarding process if applicable, helping them understand how to use our product/service effectively. Monitor customer engagement and be proactive in reaching out to inactive or at-risk customers with courtesy calls or check-in emails to maintain a strong client relationship. Contribute to developing the customer FAQs, help guides, or response templates by providing insights on common queries and effective answers. Qualifications: Bachelors degree in any discipline. Degrees or coursework in communications, business, or customer service are a plus but not mandatory. Experience: 02 years of experience in customer service, customer relations, or a client-facing role. (Internships or part-time experience in call centers, helpdesks, or hospitality can be beneficial.) Exceptional verbal and written communication skills. Ability to communicate clearly, patiently, and empathetically with customers is essential. Strong interpersonal skills with a customer-centric attitude – genuinely enjoys helping people and solving problems. Basic computer skills required: familiarity with email, MS Office, and ability to quickly learn our customer support software/CRM tool. Good organizational skills to log and track issues, and time-management skills to handle multiple customer conversations efficiently throughout the day. Problem-solving ability – can think on your feet to provide solutions or workarounds to customers while remaining calm under pressure. Proficiency in English and Tamil (both spoken and written) is expected; knowledge of additional languages can be an advantage. Positive attitude and a willingness to go the extra mile to ensure customer satisfaction, which is crucial in a startup aiming to build a strong reputation through excellent service.

Responsibilities: Manage the end-to-end procurement process for the company from identifying sourcing needs to placing orders and ensuring delivery. Research, identify, and onboard vendors/suppliers for required products or services; build a reliable vendor network and maintain healthy supplier relationships. Negotiate contracts and pricing with suppliers to achieve cost-effective procurement while meeting quality and timeline requirements. Monitor inventory levels (if applicable) and coordinate purchasing schedules to prevent stock-outs or overstocking, aligning supply with operational demand. Evaluate supplier performance regularly (quality, cost, delivery times) and develop improvement or alternative sourcing plans as needed. Work closely with the operations team to forecast procurement needs and with the finance team to manage procurement budgets and payment terms. Ensure all purchase activities are well-documented and compliant with company policies and any regulatory standards. Stay updated on market trends and prices for key materials/services to anticipate changes and adjust sourcing strategies accordingly. Qualifications: Bachelors degree in Supply Chain Management, Business, or related field. Experience: Approximately 4–6 years of experience in procurement, sourcing, or supply chain roles (preferably including experience in a fast-paced or startup environment). Strong negotiation and communication skills – proven ability to negotiate favorable terms and build rapport with vendors. Solid understanding of sourcing strategies, vendor evaluation, and inventory management principles. Analytical mindset with experience in cost analysis and budgeting. Familiarity with procurement software or ERP systems is a plus (e.g. SAP, Oracle, or any e-procurement tools). Excellent organizational skills and attention to detail, ensuring accuracy in purchase orders and contract terms. Ability to work independently and collaboratively, managing multiple procurement projects simultaneously. Ethical and transparent approach to procurement, upholding integrity in vendor interactions and selections.

Qualifications: Bachelors degree in Marketing, Communications, Business, or a related field. (MBA in Marketing or a relevant postgraduate qualification is a plus.) Experience: 36 years of experience in marketing and/or corporate communications roles. Experience working in a startup or handling broad marketing responsibilities across channels is highly desirable. Strong knowledge of digital marketing tools and tactics including SEO/SEM, social media marketing, email marketing, and content creation. Hands-on experience with analytics tools (Google Analytics, social media insights) to drive decision-making is important. Excellent written and verbal communication skills; able to craft compelling messages and adapt tone/style for different channels (press releases vs. social media posts, for example). Creative mindset with the ability to think strategically. You should be able to both conceptualize innovative campaigns and manage the detailed execution of marketing plans. Demonstrated ability to manage projects and meet deadlines. Strong organizational skills and the capacity to juggle multiple campaigns and tasks in parallel. Familiarity with branding and design basics – comfortable working with designers or using basic design/editing tools to ensure content is visually appealing and on-brand. Enthusiastic about the company’s mission and able to communicate that passion to others. A proactive, self-starter attitude is key for taking ownership of marketing in a small team environment. Responsibilities: Develop and implement an overall marketing strategy for the company, combining digital marketing, content marketing, and communication campaigns to increase brand awareness and customer acquisition. Manage the companys online presence – oversee website content, social media accounts, email newsletters, and other digital channels. Regularly create engaging content (posts, articles, infographics, etc.) that resonates with our target audience. Plan and execute marketing campaigns and product/service launches. Coordinate across teams to gather necessary information and ensure campaigns are delivered on time and within budget. Handle communications and PR activities: draft press releases, success stories, and other PR materials; maintain relationships with media outlets or partners for publicity opportunities. Ensure brand consistency in all marketing materials and communications. Develop guidelines as needed to maintain a cohesive brand voice and visual identity. Analyze marketing and sales data (web analytics, social media engagement, campaign performance, lead generation metrics) to evaluate the effectiveness of campaigns. Provide reports and insights to the team, and use data to refine strategies for better results. Collaborate with external vendors or freelancers (e.g. graphic designers, content writers, PR agencies) when required, and supervise their work to meet quality and brand standards. Support internal communications and team updates about marketing initiatives, ensuring everyone in the startup is informed and can act as brand ambassadors.

Responsibilities: Coordinate daily logistics operations, including scheduling shipments, pickups, and deliveries according to customer orders and company needs. Serve as a point of contact for transportation providers (couriers, freight companies, etc.), booking carriers and communicating delivery requirements. Track and monitor shipments in real-time; proactively address any delays or issues by liaising with carriers and informing relevant stakeholders. Maintain records of inbound and outbound shipments, and ensure all logistics documentation (dispatch notes, invoices, delivery challans) are properly handled and filed. Assist in managing inventory records if applicable update stock levels when new shipments arrive or orders are dispatched. Communicate with customers or client-facing teams to provide status updates on deliveries when necessary and ensure service level commitments are met. Work closely with the Operations Manager to support any ad-hoc tasks related to office administration or procurement when logistics activities are light. Identify opportunities to improve logistics processes (for example, suggesting more efficient delivery routes or courier services) and assist in implementing solutions. Qualifications: Bachelors degree (any field, though Logistics/Supply Chain Management or Business Administration is a plus). Experience: 0–2 years experience in logistics, supply chain, or a coordination role. (Fresh graduates with relevant internships or projects are encouraged to apply.) Good understanding of basic supply chain or logistics concepts (through coursework or experience), and willingness to learn on the job. Strong organizational skills with the ability to handle multiple deliveries and tasks simultaneously while maintaining attention to detail. Effective communication skills – able to coordinate with external partners (drivers, couriers) and internal team members clearly and professionally. Proficiency in using common software tools (MS Excel, email) is required; familiarity with any inventory or logistics software is an advantage. Problem-solving attitude – stays calm under pressure and can think on your feet to resolve minor logistical issues or unexpected delays. Reliable and proactive work ethic, with a focus on meeting deadlines and ensuring customer satisfaction through timely deliveries.