Marine Supply Chain Executive - AR/Credit Control

Job Description

Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the companys financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). 2-3 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment.