Marketplace Operations Analyst

Job Description

On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners. Primary responsibilities of the Operations Analyst are: Manage support queue and execute defined Partner support processes Analyze guest and partner support data for key trends and report findings Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc) Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement Monitor order pipeline trends and triage issues impacting guest experience Deliver enhancement projects impacting Partner experience or internal processes Requirements 4 year college degree 3+ years experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred. High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool) Detail oriented, analytical and inquisitive Able to manage multiple priorities, and work with speed and accuracy