Job Description

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Hours: Rotating shift pattern based on Business Needs (UK shifts) Contract type: Permanent/Full time Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the master data analyst role in our hypercare team is to ensure the accuracy, quality, and consistency of master data within our organization. This role involves working with various stakeholders to understand their data needs and requirements, analysing data sources to identify discrepancies or errors, and developing processes and procedures for managing and maintaining master data.This is a great opportunity to work with a technology portfolio that s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Key Accountabilities Collaborating with business units to understand data requirements and ensure data is accurate and reliable. Identifying and resolving data quality issues through data profiling, analysis, and cleansing. Implementing data quality tools and technologies to improve data accuracy and consistency. Providing training and support to end users on data processes and standards. Performing data audits and compliance checks to ensure data meets regulatory requirements. Managing data migration and integration projects to ensure data consistency across systems. Developing reports and dashboards to monitor data quality and performance. Frequent data quality checks. Key Deliverables Experienced in Data analytics skill set. Experienced in any data analytical tool. Experienced in data cleansing. Provide support to new products during pilot, go-live, and handover to BAU support. Data quality assurance. Data Analytics and reporting. Data migration / Integration mapping. Training / Knowledge transfer to BAU support. Continuous Improvement Assisting to the automation process. Responsible for data implementation in TEST/UAT/LIVE. Essential 5+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills. Education to degree level or able to offer the equivalent in terms of professional training and experience. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organisations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. ITIL Certification MDH certification (Dell Boomi) Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. In return, we will offer you: Annual leave entitlement plus bank holidays Life assurance cover Remote GP and second medical opinion service, which gives you and your family members that live in the same household timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1