Medical Counselor

Job Description

Job Description: We are seeking a motivated and empathetic Medical Counselor to join our team and support the hospital's admission process. The ideal candidate will serve as a critical liaison between patients, their families, and the hospital, ensuring smooth, informative, and supportive counseling related to available medical services and admission procedures. Key Responsibilities: Assist patients and their families with detailed information about treatment options, doctors, departments, and hospital facilities. Guide prospective patients through the admission process, including documentation, financial counseling, and procedural clarifications. Maintain updated records of all patient interactions and follow-ups in the hospital's database or CRM system. Coordinate with the medical, billing, and operations teams to ensure seamless admission and onboarding. Handle incoming inquiries via phone, email, or walk-ins and convert them into successful admissions wherever applicable. Build trust and rapport with patients and address any queries or concerns with professionalism and confidentiality. Provide accurate and timely information on hospital policies, insurance tie-ups, and service charges when required. Participate in health camps, hospital promotional activities, or outreach programs if needed. Qualifications & Requirements: Minimum Graduation in any stream (preferably in Healthcare, or related fields) At least 1 year of experience in admission counseling or hospital front-desk services. Freshers with strong communication skills and a passion for patient care are also welcome to apply. Excellent verbal and written communication skills in English and local language(s). Basic computer proficiency and experience with CRM or hospital management systems is an advantage. Strong interpersonal skills with the ability to work in a fast-paced, team-oriented environment.