Role Title - Behavior & Soft Skills Lead Role Summary As part of the L&D team at Metropolis Healthcare, you will design and deliver training programs that enhance the skills and performance of sales, customer-facing teams, and people managers. This role focuses on capability building by developing competencies and driving continuous improvement through expertise in behavioral training, communication, and customer service excellence. Working with Leadership Team, Sales Team and Customer Experience teams What the role entails Key accountabilities/ responsibilities Identifying business performance gaps to arrive training needsDevelop and implement strategic learning initiatives to build the overall capabilities of the sales and customer care teams, enabling them to adapt to evolving business needs and excel in a competitive healthcare market.Create and implement customized training programs, workshops, and learning modules to meet the needs of sales and customer service teams.Facilitate role-play exercises, group activities, and hands-on practice sessions to reinforce key concepts.Assess the training needs of employees through surveys, interviews, and observation.Develop training materials such as presentations, manuals, and job aids to support the learning process.Evaluate the effectiveness of training sessions by collecting feedback, conducting assessments, and analysing results.Stay updated with industry trends and best practices in training, learning & development, and incorporate them into training content.Manage logistics, scheduling, and other administrative tasks associated with training programs.Monitoring and reporting on training completion Train and guide new employees, developing monitoring systems to ensure performance according to training.Tackle challenges efficiently and innovate solutions. Capacity to analyse situations and make decisionsUtilize data-driven insights to evaluate the effectiveness of training programs, track participant progress, and measure ROI through pre- and post-training assessments, employee performance metrics, and behavioural change indicatorsMaintain comprehensive training records and generate regular MIS reports on training activities, attendance, learning outcomes, and feedback to provide actionable insights and support decision-making for continuous improvement. What we are looking for in you Strong understanding of the pharma and diagnostics industry, including product knowledge, sales processes, and customer service protocols.Proven experience in designing and delivering behaviour and soft skills training.Excellent facilitation, presentation, and communication skills.Ability to engage participants and adapt training methods to diverse learning styles.Proficiency in using learning management systems (LMS) and virtual training platforms.Strong analytical and problem-solving skills.Willingness to travel as required.Knowledge of Word, Excel, and PowerPoint What we promise to you Opportunity to work in a dynamic environment with a focus on professional development and growth.Play a critical role in enhancing employee skills and shaping the future of our organization.Passionate colleagues who will share the dream and drive to deliver the most trusted, convenient and innovative experience health and diagnostics. Role Demands (travel) Occasional Travel Location Mumbai Requirement Education Bachelors degree, preferably in HR. Preferred MBA in HR from tier 1 institution - not mandatory. Experience Minimum 5 years of experience in training with a focus on pharma and diagnostics sales and customer care. Stakeholder interfaces Leadership Team, Sales Team and Customer Experience teams

Role DescriptionWe are looking for a Digital Marketing Manager to drive lead generation, revenue growth, and brand visibility through paid and organic digital marketing channels Role - Digital Marketing Manager Lead Generation & Revenue Growth Role SummaryThe ideal candidate should have a strong understanding of performance marketing, SEO, content strategy, and digital analytics to optimize campaigns and maximize ROI. Working with CMO What the role entails Key accountabilities/ responsibilitiesLead Generation & Revenue GrowthDevelop and execute strategies for lead generation through Paid Ads (Google Ads, social media, Display, etc.)Optimize conversion rates and drive revenue from digital ad campaignsIdentify and implement strategies to increase organic revenue from the websitePaid Digital Advertising (Performance Marketing)Plan and manage PPC campaigns across Google, Facebook, LinkedIn, and other platformsMonitor and optimize campaign performance to maximize ROI, CTR, and CPAA/B test ad creatives, landing pages, and targeting strategiesOrganic Growth & SEO OptimizationDevelop and implement SEO strategies to increase organic website trafficWork with content and technical teams to optimize website content and structureConduct keyword research, backlinking strategies, and on-page SEO improvementsContent & Brand VisibilityCollaborate with the content team to create SEO-friendly blogs, landing pages, and marketing assetsPlan and execute content marketing strategies to improve engagement and reachLeverage social media and influencer marketing to drive brand awarenessDigital Marketing Analytics & ReportingTrack and analyze digital marketing performance using Google Analytics, Search Console, and ad platformsGenerate reports on traffic, lead conversions, revenue growth, and campaign effectivenessContinuously optimize strategies based on data insights Define metrics to measure the performance of medico marketing team and monitor these metrics What we are looking for in you Proven track record in lead generation, paid ad campaigns, and revenue-driven strategies Strong knowledge of Google Ads, Meta Ads, LinkedIn Ads, and programmatic advertising Hands-on experience with SEO tools (SEMrush, Ahrefs, Moz, Google Search Console) Proficiency in Google Analytics, UTM tracking, and campaign performance measurement Excellent understanding of content marketing and CRO (Conversion Rate Optimization) Strong analytical and problem-solving skills What we promise to youGreat Learning Role Demands (travel)Yes LocationMumbai RequirementEssential10-15 years of experience in digital marketing (performance marketing & SEO)Desirable EducationBachelor’s degree/ MBA preferred

Role - Title Proposal & Contract SpecialistRole Summary -We are seeking a detail-oriented and proactive Proposal & Contract Specialist to support our Business Development (BD) team. The ideal candidate will be responsible for preparing proposals, managing contracts, and providing extensive CRM support. This role requires strong coordination with internal stakeholders, including the legal and operations teams,to ensure smooth contract negotiations and compliance.Working with- Business Development TeamWhat the role entails Key accountabilities/ responsibilities Develop proposals in a pre-defined format in response to client Requests forProposal (RFPs). Revise and update proposals as required. Manage the end-to-end contract cycle, including contract document review and negotiation in close collaboration with internal stakeholders. Handle legal portals and ensure timely submission of necessary documents. Provide extensive CRM support to the BD team for client and contractmanagement. Coordinate with internal operations teams to ensure BD support and alignment with operational capabilities. Maintain and prepare data for monthly reviews and performance assessmentsWhat we are looking for in you Understanding of clinical trial protocols. Familiarity with laboratory processes would be beneficial. Strong analytical and organizational skills. Excellent communication and negotiation abilities. Proficiency in CRM tools and Microsoft Office Suite.What we promise to you Opportunity to work in a dynamic and growing organization. Exposure to global clinical research projects. Collaborative and supportive work environmentRole Demands travel- NoLocation Vidyavihar Office, MumbaiEducation Requirement - Science graduate/post-graduate with a background in clinical research.Experience 3-4 years of experience in clinical research with exposure to proposal developmentand contract management

Role Title- Scientific officerWorking with-HOD, COL What the role entails Key accountabilities/ responsibilitiesRoutine maintenance of equipment as defined in SOP.Quality Control procedures as defined in SOP.Specimen processing as per defined SOPs.Completion of allocated test protocol within TAT.Storage of samples before and after investigations performed.Maintaining turn around time.Documentation of Daily QC / Maintenance etc.Regular preview of SOPs (Read & Understood).Follow biomedical waste disposal procedures as per guidelines.Following the safety guidelines strictly as per norms. What we are looking for in youCandidate with prior work experience into pathology is preferred.Excellent people management, communication and analytical skill.Good administration and department handling Skills. What we promise to you- A strong growth prospective.Role Demands (travel)- Travelling not involve Location- Mumbai Education RequirementEssential-Bsc / MSc/DMLTExperience- 5 + years Stakeholder interfaces- All Departments in Metropolis

Role Title- Lead-Digital Marketing Role SummaryWe are looking for a detail-oriented and proactive Digital Marketing Manager to lead our digital marketing efforts. The ideal candidate will assist in lead generation paid digital advertising, and social media marketing campaigns to enhance brand visibility and drive growth. This role requires a strong analytical mind-set and a passion for digital marketing. Working with- Head- Digital Marketing Manager What the role entails Key accountabilities/ responsibilitiesLead Generation & Revenue GrowthAssist in executing strategies for lead generation through Paid Ads (Google Ads, Social Media, Display, etc.).Support in optimizing conversion rates and tracking revenue from digital ad campaigns.Ensuring a positive ROI on client spending and PPC ad campaigning.Manage end-to-end digital marketing campaign planning and executionCollaborate with agencies to strategise, execute, and optimize performance-driven campaigns. Paid Digital Advertising (Performance Marketing)Help in managing PPC campaigns across Google, Facebook, LinkedIn, and other platforms.Monitor campaign performance and assist in optimizing ROI, CTR, and CPA.Conduct A/B testing on ad creatives and landing pages.On monthly basis determine campaign goals and budgetCreating and managing search engine marketing campaignsBrainstorming ideas for marketing campaigns and paid advertisingDigital Marketing Analytics & ReportingMonitoring and analysing web analytics and campaign performance.Monitoring city wise campaign spends and KPIs and flash performance marketing reports on weekly / monthly basis Monitor key performance metrics (CPL, CPA and ROAS, CPA, CPL) to indicate a results-oriented focus.Generate reports on paid ad campaigns traffic, lead conversions, and campaign effectiveness.Support the team in optimizing strategies based on data insights Advising on costs, expectations, outcomes, and processes What we are looking for in youProven track record in lead generation, paid ad campaigns, and revenue-driven strategiesStrong knowledge of Google Ads, Meta Ads, YouTube ads, LinkedIn Ads, Affiliate Marketing and programmatic advertisingProficiency in Google Analytics, UTM tracking, and campaign performance measurementExcellent understanding of content marketing and CRO (Conversion Rate Optimization) What we promise to youHands-on experience with digital marketing strategies.Work alongside a dynamic and experienced marketing team. Role Demands (travel)- No Location- Mumbai Education RequirementEssential-A bachelor's degree in marketing, information technology, or digital marketingDesirable- Post-graduation / MBA Google ads Certification as a PPC specialist or paid search specialist is beneficial. Experience- 3-5 years of experience

1. Review, improve and approve MIS reports from section heads.Planning and implementing of internal Quality Control, External Quality Control and proficiency tests with Chief of Laboratory Services / Head- Operations / Head Quality Assurance.2. To oversee all technical aspects of Microbiology / Serology /Molecular Biology/IF departments.3. Complaint Handling and analysis of complaints.4. Optimum utilization of staff & equipment’s.5. Appraisals of sectional heads.6. Approve vendor list.7. Handling major breakdowns, repairs and shortages.8. Fulfilling the requirements of NABL.9. Random checks.10. Generate documentation for changes made in report (in form of foot note, which briefly describe the changes).11. Ensure results are reported within the turnaround time through sectional heads and review their performance in light of this.12. Responsible for the management and documentation of clerical, analytical, Pre-analytical error.13. Responsible to notify the notifiable diseases to the concerned authorities.14. Training of Staff from time to time.15. Responsible as safety officer for maintaining safety of the work environment.

1.Meeting Doctors, Key Opinion Leaders (KOL), Hospitals, and Institutions forbusiness leads.2. Test Promotions to Doctors and Specialists (Including Hospitals, Laboratory,Govt Institutions).3. Supporting activities for New PSC(Patient Service Center),DBP(DoctorsBleeding Point),APSC(Associate PSC).4. Test on Promotion Growth above 25%.5. COE Plan vs. Execution should be 100% for No. And Value as per Budget.6. Growth of 20% & above for Existing Customer (ARC/DBP/Hospital/Lab).7. Timely Submission of MTP/DCR for Self & Team.8. Adherence of Marketing Strategies and Initiatives by Self & Team.* Key Accountabilities/ Responsibilities • Target and secure profitable new business in line with national marketing/ sales strategy by effectively targeting prospective accounts, creating in-depth prospect profiles, building relationships and securing the business. • Provide overall support and expertise to new accounts to ensure clients receive highest level of quality service utilizing operational personnel to resolve problems and when necessary. • Develop and manage relationships with targeted accounts to drive successful closure and ensure future utilization Develop implementation plans for securing and managing account contracts by coordinating the efforts of key players in the sales and operations organizations. Educate customers on the breadth of testing at Metropolis Health Services (esoteric testing and specifics related to campaigns) and the benefits of such testing • Educate new customers on all Metropolis Healthcare processes and procedures to ensure accurate and Timely transactions. Participate with Area Sales Managers/ Sales Executives/ Technical Sales Officer in developing overall business plans for increasing volume and profitability Prepare and present proposals and bids by using all standard processes, procedures and templates. ' Stay abreast of changes in the marketplace impacting customers. Maintain a working knowledge of company products and those of the competitors and share this information with leadership. Ensure total compliance with all company policies and government regulations. Perform any other tasks as assigned by the manager. Interested Candidate please share their cv in this mail ID- taniya.lal@metropolisindia.com or mukul.paira@metropolisindia.com

Role TitleConsultant pathologist- Part timeRole SummaryOverall Operations and ensuring that the lab develops and uses a quality system approach to laboratory testing. Working withCOL & lab ops team What the role entails Key accountabilities/ responsibilitiesEnsure accurate and timely reporting of test results on samples that are fit for examinationEnsuring all the required reports are delivered as per the TAT. Support Internal and external clients scientific needsEnsure the laboratory develops and uses a quality system approach to laboratory testing to provide accurate and reliable tests results, Involve QA Assessments Ensure safety measures such as Physical, Chemical and Biological Hazards are followed to ensure safe environment for employees.Interpret results and provide diagnostic information to physicians and medical professionals to guide patient treatment.KOL ConnectsEngage in clinical research to advance the field of pathology and improve diagnostic techniquesPublish findings in peer-reviewed journals and present at scientific conferences.Ensure customer complaints and Queries are resolved as per the SLA’s defined CRM and capture the customer interactions in CRM Monitor the technical aspects of the laboratory, such as timely calibration of the various instruments installed, running of the controls to ensure accurate results of the samples tested, daily maintenance of the machines for which the concerned engineer are to be contacted on need basis What we are looking for in youCandidates with prior relevant work experience preferredExcellent people management, communication and analytical skill.Good and administration Skills What we promise to youA strong growth prospective. LocationGondiya RequirementEssentialDesirable EducationMedical degree (MD or equivalent) with specialization in pathology or laboratory medicine fields ExperienceFreshers will do

Complaint management, internal and external customers.Drive performance basis revenue targets and conversion targets.Product and Process inputs for call centerLiaising with Regional areas across nation for queriesQuality evaluations and feedback to centers on observationsTraining basis TNA for call centersReal time assistance on campaign managementCertification of advisorsManage basic day to day operations of Call centerCollate and share revenue achievements daily, gross and net numbers.

1. Meeting Doctors, Key Opinion Leaders (KOL), Hospitals, and Institutions forbusiness leads.2. Test Promotions to Doctors and Specialists (Including Hospitals, Laboratory,Govt Institutions).3. Supporting activities for New PSC(Patient Service Center),DBP(DoctorsBleeding Point),APSC(Associate PSC).4. Test on Promotion Growth above 25%.5. COE Plan vs. Execution should be 100% for No. And Value as per Budget.6. Growth of 20% & above for Existing Customer (ARC/DBP/Hospital/Lab).7. Timely Submission of MTP/DCR for Self & Team.8. Adherence of Marketing Strategies and Initiatives by Self & Team.