Dear All,We are looking for a skilled Key Account Manager to oversee and furtherimprovise the client relationships of our company. You will be responsible formaintaining long term key customers by comprehending their requirements.The goal is to contribute in sustaining and growing our business to achievelong-term success.What you'll do: Front ending key accounts End-to-end client servicing Cross selling new services Renewals and upselling the existing accounts Engagement activities to promote MFine services Increasing sign-ups and utilization Increasing B2B2C business of existing accounts MIS & reviews with accounts Handling escalations and grievances. Invoicing and paymentsWhat you'll need to succeed: Minimum 4-5 years experience in Account Management. The ability to build rapport with key clients. Strong Negotiation and leadership skills. Excellent communication skills.

Dear All, We are hiring for below requirement1. Paramedic ManagementRequirement audit wrt paramedic as per Business vertical Paramedic training, documentation & process adherence.Quality monitoring driving OTA in coordination with Ops, grooming standards, Temperature monitoring, monitoring & training with regards to sample collection expertise.Training Paramedics for corporate camp as per SOPTraining Paramedics on upsell & upgrade pitch & script.2. Report Accuracy Ensure the accuracy and precision of diagnostic tests and results. Monitor error rates and work towards reducing them.Monitoring Report TAT & Breach % & share callouts if deviations observed Adhere to turnaround times for diagnostic test results, RCA & CAPA on report quality escalations & feedback analysis. Ensure timely communication of critical findings to relevant stakeholders & process alignment. 3. Data Interpretation Interpret reports to track performance metrics and identify areas for improvement. Provide insights and recommendations based on data analysis. Identify opportunities for process improvements and implement changes. Engage in ongoing training and professional development.Should have good excel & communication skills4. Customer Satisfaction Ensure high levels of customers by monitoring & driving CSAT & NPS.5.Sales Associate TrainingTraining on existing packages & in case of package revision.Reviewing the script & making necessary changes if required.6. B2B Hospital TrainingDriving paramedic to ensure training & alignment with Hospitals & Clinics.Planning & monitoring training session.Ensuring the PSNs raised due to documentation reduces incrementally.

Hi All,We are hiring for Customer Support Executive, interested candidate can reach me through Email.Roles & Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and usefuldiscussions with customers Monitor customer complaints on social media and reach out to provide assistance Follow up with customers to ensure their technical issues are resolved Keep records of customer interactions, process customer accounts and filedocuments Follow communication procedures, guidelines and policies Take the extra mile to engage customers and act as customers advocate To share VOC of the customers and assist to improve processes and policiesRequirements: Experience as a Customer Support Specialist or similar CS role 0 - 4 years Familiarity with our Healthcare industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities English and Hindi should be fluentRegards,Vijayakumar T

Hi,Please find the enclosed Job Description for your reference.Role : Consultant Doctor/General PhysicianWhat You Will Do:1. Doctors would be taking up online physician consultations assigned to them on the App.2. Collect all the relevant details and medical history and past medical records as necessary for giving the online consultations and document in the medical record.3. Should be able to read the reports and counsel the patient on abnormal parameters4. Conduct a detailed Preliminary assessment and Emergency triaging of the patient as per the medical condition.5. Give the consultation and detailed counselling necessary for the patient.6. Should conduct post-consultation counselling as per the need regarding diet queries, medications-related queries and subsequent reports if shared any.7. Should be able to monitor and follow up on the progress of the patients post consultation8. Should be empathetic towards the patients9. Should counsel the patient in the preferred local language using common terminologiesWhat You Will Need To Succeed1. MBBS with 1-3 year experience.2. Prior Experience as Resident Medical Officers, Duty doctor, Emergency medical officer or a general physician are preferred.3. Should have previous clinical experience.Hiring Company Details :- Industry : Healthcare- Company Incorporation : Feb 2017 - Website : https://www.mfine.co- No of Employees : 350+- Head Quarters : Bangalore