Ability to conceptualize innovative programs that connect with targeted audiencesProficient in TNA & TNI, Training Delivery, Behavioral Training, Adult Learning Good knowledge of Learning Strategy (learning & e-learning platforms & practices)An effective communicator with excellent interpersonal skills and having a keen aptitude for learning and applying new knowledge resourcefullyStrong organizational skills with business oriented thinking Creating training programmes that are aligned with the organisations objectives and have a strong understanding of the sameActing as the go to person within the business for anyone with questions or queries regarding training and development plansWorking closely with various leaders across the organisation and having a full understanding of their units and training requirements Embracing different styles of training techniques, including e-learning, tutorial sessions or coachingHaving an awareness of the allocated budget and an ability to find solutions in order to implement the required training Building relationships with 3rd party training providersManaging the development of the HR team from a training perspectiveDeveloping and implementing learning strategies, curriculum and programs that are aligned with the organizations objectivesEvaluating individual and organizational performance to ensure training is meeting business needs and improving performance Identifying training needs by consulting with stakeholders and using needs assessments Plan, co-ordinate and implement the Induction and orientation effectivelyStrategizing, designing and planning engagement activities for the staff members and clinical membersExecuting organisation wide employee satisfaction surveys, deriving inferences from the results and presenting to the managementOrganizing, managing and budgeting organisation wide events such as festivals, celebrations, annual day, milestone achievementsCreating, deploying and driving employee engagement initiatives across levels to enhance employee wellbeing, productivity and satisfactionPromoting equality, diversity and inclusion in all aspects of the employee engagement activities.

Role & responsibilities mergency response:Immediately respond to medical emergencies, provide advanced life support when necessary, and stabilize patients until further care can be provided. Treatment and medication administration:Prescribe and administer appropriate medications and treatments based on patient needs and hospital protocols. Patient care coordination:Collaborate with nurses and other healthcare professionals to ensure comprehensive patient care, including coordinating consultations with specialists when required. Documentation and record keeping:Maintain accurate and detailed patient medical records, including documenting assessments, treatments, and progress notes. APMC Registration is mandate.

ResponsibilitiesServe as the main point of contact for patients regarding inquiries, concerns, and complaints.Communicate effectively with patients to understand their needs and provide appropriate solutions.Collaborate with medical staff and administration to address patient issues promptly.Maintain accurate records of patient interactions and feedback.Develop and implement patient satisfaction improvement initiatives.Follow up with patients to ensure their concerns have been resolved.Educate patients about healthcare procedures, policies, and services.QualificationsBachelor's degree in Healthcare Management, Customer Service, or a related field.Previous experience in a customer service or patient relations role, preferably in a healthcare setting.Strong communication and interpersonal skills.Ability to handle sensitive and confidential information.Excellent problem-solving and conflict resolution skills.Empathy and a patient-centric approach.SkillsCustomer Relationship Management (CRM) softwareMicrosoft Office SuiteEffective communicationEmpathy and patient careProblem-solvingConflict resolutionTime management

Role & responsibilities ResponsibilitiesDevelop and implement quality improvement initiativesEnsure compliance with healthcare standards and regulationsMonitor and analyze performance metricsLead safety and quality improvement effortsCommunicate quality initiatives and results to staff and stakeholdersCollaborate with medical and administrative staff to develop best practicesConduct regular audits and reviews of hospital proceduresEducate staff on quality assurance processes and standardsQualificationsBachelors degree in Healthcare Administration, Nursing, or related field; Master’s preferredMinimum of 2+ years experience in a healthcare quality roleStrong knowledge of healthcare regulations and complianceProven track record in quality improvement and patient safety initiativesExcellent analytical and problem-solving skillsStrong leadership and communication abilitiesSkillsQuality ImprovementHealthcare RegulationsRisk ManagementPatient SafetyData AnalysisPerformance MetricsLeadershipCompliance MonitoringAuditingTeam Collaboration