Job Description

Leading Jewellery Brand requires MgrOperationsMumbai( BKC). One of our client a leading jewellery brand which is also s one of the most widely distributed diamond jewellery brands in India, with its products available in over 6,250 jewellery outlets. It offers a diverse range of designs encompassing rings, earrings, pendants, necklaces, bangles, bracelets, and nose pins. It utilizes VVS diamonds and 18k hallmarked gold in its creations. From 2007 to 2008, It has experienced a growth rate of 49%, achieving a turnover of 1,025 crores (US$ 260 million at that time). We are looking out for Mgr -Operations for our client office in BKC -Mumbai. PFB the JD and details. Support Daily basis Operation-. Primary Sales Order Follow-Up SNMCC (Exhibitions) Follow-Up for Stock. Description:Monitor and ensure timely processing of primary sales orders, particularly for exhibitions. Coordinate with relevant teams to track and maintain sufficient stock levels. Purpose:To ensure the availability of stock for exhibitions and fulfill orders without delays. Day-Wise Sales Plan. Description:Create and track daily sales targets and strategies for stores or sales teams. Purpose:To maintain a structured sales process and monitor performance daily. Mock Call OP Supports. Description:Conduct mock calls for operations support to train staff, ensuring they are prepared to handle customer interactions effectively. Purpose:Enhance customer service quality through regular training. Daily Franchise Enquiries. Description:Respond to inquiries from franchisees about operations, sales, or other business aspects. Purpose:Maintain a smooth relationship with franchise partners and address their concerns promptly. Daily Follow-Up Queries and Meeting with Sales Support Team. Description:Address daily operational queries and collaborate with the sales support team to resolve issues. Purpose:Ensure all sales processes run smoothly and bottlenecks are resolved. AOM Store Visit Tracking as per PJP (Attendance). Description:Monitor Area Operations Managers' (AOMs) visits to stores as per their Planned. Journey Plan (PJP). Purpose:Ensure AOMs are actively engaging with store operations and providing necessary support. Daily Zoom Meeting with Stores Assigned. Description:Host daily virtual meetings with assigned stores to discuss performance, issues, and updates. Purpose:Maintain consistent communication and operational alignment Store Report Check. Description:Review store reports for sales, inventory, and customer feedback. Purpose:Track store performance and identify areas for improvement. Store Google Sheet Check. Description:Update and verify store-related data in shared Google Sheets. Purpose:Ensure data accuracy and accessibility for teams. Staff Quiz Check Store-Wise. Description:Monitor quizzes conducted for staff training and skill assessment at each store. Purpose:Evaluate staff knowledge and provide targeted training where necessary. Purpose:Maintain cash flow and financial health. Follow-Up with HR for Staff Gap. Description:Coordinate with HR to address staffing shortages or gaps in stores. Purpose:Ensure stores have adequate staffing levels to operate smoothly. Store-Wise New Store Start/Team Training Kit. Description:Oversee the setup of new stores, including team on-boarding and providing training. kits. Purpose:Smoothly initiate operations in new stores. Store Incentive Follow-Ups / KMR Incentive Follow-Ups. Description:Track and ensure disbursal of incentives for store staff and Key Marketing Representatives (KMR). Purpose:Motivate teams and reward performance. Google Review Report Check. Description:Monitor Google reviews for stores and analyze feedback. Purpose:Enhance customer satisfaction and address concerns promptly. AOM/Manager Meeting Reports. Description:Review reports generated from AOM and manager meetings to track decisions and action plans. Purpose:Ensure implementation of meeting outcomes. Check Sales Team Visit Head Office for Meeting. Description:Monitor and coordinate visits of sales team members to the head office for meetings or training. Purpose:Align the sales team with organizational strategies and updates. Exhibition Stock Record Store-Wise. Description:Maintain records of stock allocated to stores for exhibitions. Purpose:Prevent shortages or overstocking at exhibitions. Exhibition Planning Plan Prior 1 Month. Description:Strategize and finalize details for exhibitions at least a month in advance. Purpose:Ensure successful execution of exhibitions with proper resources. Description:Track store-related customer reviews, vehicle service records, and special occasion celebrations linked to billing activities. Purpose:Strengthen customer engagement and operational accountability. If the position interests you and you find a fitment kindly share your cv and details at. career@megmaservices.co.in. or contact. Rajat7011354635. This job is provided by Shine.com. Show more Show less