Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Storage|Knowledge of binding LUNs, creating volumes, creating storage groups, masking and mapping host to the LUNs / Volumes Technology | Storage Technologies, Understanding of|Data Deduplication Technology | Storage|Storage Expansions / Consolidation / Optimization Technology | Storage Technologies, Understanding of|Virtualization Education Qualification : Any Graduate (Engineering / Science) Delivery Skills : 1. Technology Management: Responsible for overall Storage technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching 3. Triage: Generally the L3 is the final level of escalation for all Storage related issues. However in the event of an un resolved incident which is taking longer than expected, the L3 eningeer is required to co ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined Ensure tickets are closed post user/customer communication, Maintain inventory of Network equipments and links, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | People skillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guestsTechnology | Operating System|Maintain RAID and involve in mirroring and migration activitiesTechnology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills:1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names)OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting3.Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs4. Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user or customer communication,- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL)Behavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | Storage and Backup Roles|Backup AdministratorTechnology | Backup|Identifying the backup residing(tape/media/disk) locationsTechnology | Container Technologies|Storage containers Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills:(1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket(2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome(3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.(4) Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),- Ensure tickets are closed post user/customer communication,- Maintain inventory of Network equipments and links,- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and ClustersTechnology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etcTechnology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasksTechnology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)- Ensure tickets are closed post user or customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Job Description: FP&A ManagerPosition: FP&A ManagerLocation: Bangalore, IndiaExperience Required: 8+ yearsQualification: Qualified Chartered Accountant (CA)About the Role:We are looking for an experienced FP&A Manager to join our dynamic finance team. The ideal candidate will have over 8 years of experience in Financial Planning & Analysis, with a strong background in budgeting, forecasting, competitor analysis, and working closely with senior leadership to drive strategic financial decisions. The FP&A Manager will be responsible for planning, analyzing, forecasting, and delivering MIS reports, while providing actionable insights to enhance the company's financial performance.Key Responsibilities:Budgeting & Forecasting: Lead the annual budgeting process and the monthly/quarterly forecasting cycles, working closely with department heads and senior management.Financial Planning & Analysis: Conduct detailed financial analysis and provide insights to support business decision-making. Monitor financial performance against the budget and forecast.Competitor Analysis: Perform competitor benchmarking, financial trend analysis, and market assessments to guide management on potential opportunities and risks.MIS Reporting: Prepare and present monthly, quarterly, and annual MIS reports that reflect the financial performance and key business drivers.Collaboration with Leadership: Act as a strategic partner to senior leaders and business heads, delivering data-driven insights for effective decision-making.Performance Metrics: Develop and track key performance indicators (KPIs) and provide regular updates to management on financial health, operational performance, and key trends.Process Improvement: Identify areas for process optimization and lead initiatives to improve financial reporting accuracy, forecasting reliability, and overall operational efficiency.Ad-hoc Financial Analysis: Provide in-depth financial analysis on specific projects, investment opportunities, and business cases as required by senior leadership.Key Skills and Requirements:Qualification: Qualified Chartered Accountant (CA).Experience: Minimum 8+ years of experience in FP&A, financial analysis, budgeting, forecasting, and management reporting. Prior experience in the finance function within a large or fast-paced organization is preferred.Technical Skills: Strong proficiency in Excel and financial modeling. Experience with ERP systems (e.g., SAP, Oracle, or similar) and BI tools is highly desirable.Analytical Skills: Excellent analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable insights.Communication: Strong verbal and written communication skills with the ability to interact effectively with senior management and cross-functional teams.Leadership: Ability to work independently and manage multiple stakeholders while delivering results on time and in a structured manner.Attention to Detail: High level of accuracy and attention to detail in financial reporting and analysis.Industry Knowledge: Familiarity with the industry in which the company operates will be an advantage, particularly in terms of financial trends and competitive landscape.Role &

Required Skills Technology | HPN R and S Administrator - Level 2 SupportTechnology | Cisco R and S Network Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Basic Level Certification - F5 Certified Admin / CCNA / Riverbed RCSA-W (WAN Optimization Associate) / ZIA Admin / ZPA Admin / ZDX Admin / Prisma SD-WAN: Design and Operation / Certified Forcepoint Web Security Administrator / ACCA / CCNA Delivery Skills:1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - Technology : Have Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and hardware Raid, Clear network fundamentals and topology - Business Development-Understand New Business cases and client needs, Understand and Develop new structure of Organization and effective Solutions, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases - Strategy and Synergy - Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.

Required Skills Behavioral | Aptitude | Managerial SkillsFunctional | IT Operations Management | Financial ManagementFunctional | IT Operations Management | Business Relationship ManagementBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology:Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology2. Business Development:- Understand and New Business cases and client needs- Understand and Develop new structure of Organization and effective Solution- Demonstrate delivery methodology to Prospective clients- Costing and Pricing for new Business cases3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas- Identify and Define new delivery methodology- Identify and Define skills and capabilities of new managers, and identify needs for development- Identify different thresholds for achievements.

Required Skills Technology | VersaTechnology | WAN/LAN/SecurityTechnology | Cloud NetworkingTechnology | MerakiTechnology | CiscoTechnology | Palo altoTechnology | F5 Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP | PCNSE | ECMS2 | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals.Participating in solution design and executionCollaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements.Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards.Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards.Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance.Documenting the solution and providing training to other team members as needed.Developing and maintaining comprehensive documentation of the solutions and architecturesCollaborating with other IT teams to ensure that the solution integrates with existing systems.Interface with Vendors regarding evaluation, implementation, and support of deployed network gear.Work on resolution of complex or escalated issues or network outages.*Manage SOPs, Knowledge documents, KB articles.

Role-1 We are seeking a detail-oriented and motivated CA Fresher to join our Revenue Assurance and Audit team. The ideal candidate will have a strong understanding of financial principles, a keen eye for detail, and a commitment to ensuring compliance and accuracy in revenue reporting.Key Responsibilities:Revenue Assurance:Analyze and validate revenue streams to ensure accuracy and completeness.Identify discrepancies and work with relevant departments to resolve issues.Monitor revenue recognition processes to ensure compliance with accounting standards.Audit Support:Assist in planning and executing internal audits to assess financial controls and compliance.Prepare audit documentation and support the audit team in evaluating financial statements.Collaborate with stakeholders to implement recommendations for improving financial processes.Reporting:Prepare detailed reports on revenue trends and audit findings for management.Present insights and recommendations to enhance revenue assurance practices.Compliance:Stay updated on relevant regulations and standards affecting revenue reporting.Assist in developing and maintaining policies and procedures related to revenue assurance and auditing.Qualifications:Chartered Accountant (CA) qualification (fresher).Strong analytical and problem-solving skills.Knowledge of revenue recognition principles and auditing standards.Proficiency in MS Excel and accounting software.Excellent communication and interpersonal skills.What We Offer:Competitive salary and benefits.Opportunities for professional growth and development.A collaborative and dynamic work environment.Role-2 We are looking for a detail-oriented and analytical CA Fresher to join our Business Finance team. The ideal candidate will support financial planning, analysis, and reporting activities, contributing to strategic decision-making and business growth.Key Responsibilities:Financial Analysis:Assist in analyzing financial data to support business operations and strategy.Prepare financial models to forecast revenue, expenses, and profitability.Budgeting and Forecasting:Support the budgeting process by gathering data and preparing budget reports.Monitor actual performance against budgets and provide insights on variances.Reporting:Prepare regular financial reports for management, highlighting key metrics and trends.Assist in the preparation of presentations for stakeholders.Cost Control:Analyze cost structures and identify opportunities for cost savings.Collaborate with departments to ensure adherence to budgets and financial policies.Compliance and Audit Support:Assist in ensuring compliance with financial regulations and internal policies.Support audit processes by preparing necessary documentation and reports.Qualifications:Chartered Accountant (CA) qualification (fresher).Strong analytical and quantitative skills.Proficiency in MS Excel and financial modeling.Good understanding of financial statements and business finance concepts.Excellent communication and teamwork abilities.What We Offer:Competitive salary and benefits package.Opportunities for professional growth and career advancement.A supportive and dynamic work environment.

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Technology | ITIL - Incident ManagementFunctional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL)Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager - Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | Infrastructure Monitoring Tool - SolarWindsTechnology | Infrastructure Monitoring Tool - SCOMDomain | IT in Banking | Customer SupportBehavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | SCP As a Level 2 SCOM/SolarWinds Administrator, you will be responsible for assisting in the setup, configuration, and maintenance of SCOM/SolarWinds monitoring solutions for our IT infrastructure. You will work closely with senior SCOM/SolarWinds administrators and ensure that our systems are effectively monitored and incidents are addressed promptly. Key Responsibilities:1. SCOM Setup and Configuration:- Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions.- Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems.2. Alert Monitoring and Incident Management:- Monitor alerts and notifications generated by SCOM to identify potential issues or incidents.- Assist in the identification and categorization of incidents and take appropriate actions as required.3. Data Collection and Analysis:- Assist in collecting and analyzing monitoring data to identify performance trends and potential problems.- Help in creating basic reports and dashboards to track IT infrastructure resources.4. Documentation:- Maintain documentation of SCOM configurations, changes, and best practices.- Update knowledge base articles to facilitate efficient incident resolution.5. User Support and Training:- Provide basic support to end-users who need assistance with SCOM functionalities.- Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds:- Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM(Network Configuration Manager) and NTA (Network Traffic Analyzer )- Should h an expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product- Experience configuring monitors using SNMP, SSH (Secu

Required Skills Technology | (Operating) System Administration|Windows Server AdministrationTechnology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUSTechnology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user,customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Data Related SkillsBehavioral | Aptitude | People skillsBehavioral | Aptitude | Tasks Related SkillsBehavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following.- Aiding Service Management team on major issues- Driving the efficiency and effectiveness of the incident management process.- Monitoring the effectiveness of incident management and making recommendations for improvement.- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Problem Manager- Client communications- Providing a point of escalation for user issues- Demonstrating and increasing the value proposition of the incident management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Skills- Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)- Good knowledge of ITIL service management processes- ITIL Certified (Mandatory)- Experience of managing a team of 4 to 10 people- Should have independently driven major incidents (P1 and P2)- Worked in Incident, Problem and Change Management teams- Good Verbal and written communication

Required Skills Technology | (Operating) System Administration|Windows Server AdministrationTechnology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUSTechnology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians4. Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)- Ensure tickets are closed post user,customer communication- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Backup|Knowledge of Server Hardware and tape libraries - Multiple Vendors (HP, Sun, IBM etc)Technology | Storage and Backup Roles|Backup AdministratorTechnology | Backup|Tape Library Web console managementTechnology | Container Technologies|Storage containers Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills :(1) Technology Management: Responsible for overall Backup technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings(2) Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching(3) Triage: Generally the L3 is the final level of escalation for all Backup related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs(4)Process Compliance:- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),- Ensure tickets are closed post user/customer communication,- Maintain inventory of Network equipments and links,Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | MS AADFS Identity Protection, AAA | Level 2 SupportTechnology | Security compliance standards and regulatory Audits | Level 2 SupportTechnology | Microsoft MIM, MDI, MS PIM | Level 2 SupportTechnology | Privilege Access Management | Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | CISSP/Certified Information Security Manager/Certified Identity and Access Manager/Certified Authorization Professional/Certified Information Systems Auditor/CEH/CompTIA Security+/Cisco Certified Network Associate - Security Delivery Skills required are: - Technical Proficiency: -*Proficiency in implementing, configuring, and managing IAM and AAA technologies such as Identity lifecycle management systems*Understanding of access control principles, role-based access control (RBAC), and least privilege principles.*Management of privileged accounts and access rights to sensitive systems and data. Operational Management: -*Ability to respond to IAM-related incidents, such as unauthorized access attempts, compromised credentials, or data breaches.*Implementation of incident response procedures specific to IAM and AAA systems.*Ensuring compliance with relevant regulations and standards (e.g., GDPR, HIPAA, PCI DSS) related to identity and access management. Communication and Stakeholder Management: -*Clear and concise communication of IAM and AAA-related issues, risks, and recommendations to technical and non-technical stakeholders.*Documentation of IAM processes, procedures, incidents, and audits.*Preparation of detailed reports, metrics, and presentations for management reviews and regulatory audits. Continuous Improvement and Adaptability: -*Commitment to staying updated with the latest IAM and AAA technologies, trends, and best practices through ongoing training, certifications, and professional development.*Implementation of continuous improvement initiatives to enhance IAM and AAA capabilities and effectiveness.

Required Skills Technology | Backup|Basic knowledge of Backup SoftwareTechnology | Storage and Backup Roles|Backup AdministratorTechnology | Container Technologies|Storage containersTechnology | Backup | Vendor coordination for any hardware /software related library Hardware Issues Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills:(1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket(2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome(3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.(4) Process Compliance:- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),- Ensure tickets are closed post user/customer communication,- Maintain inventory of Network equipments and links,- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Collaboration Platform | M365 Design and Architecture Technology | Collaboration Platform | SharePoint Design and Architecture Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: Will be responsible for overseeing the organization s collaboration platform and web-based collaborative communication tools. He/She needs to make sure employees have the tools they need to collaborate effectively and be productive, given that the tools may be web-based and delivered as a service or they may be hosted on-site. 1. Deep knowledge of various collaboration tools tools including SharePoint, Teams, Flow, OneDrive etc. 2. Outstanding verbal and written communication skills; expertise in setting and managing delivery expectations. 3. Ability to explain technical procedures in business terms so that customers understand. 4. Demonstrable ability to think and deliver strategically while remaining proficient and engaged tactically. 5. Own engagements, ensure customer happiness, deliver on time, and ensure quality. 6. Solid project management abilities; working in an agile, iterative process, capable of prioritizing and balancing multiple projects simultaneously, under tight time constraints. 7. Willingness and desire to develop professionally and passionate about continuous improvement.

Required Skills Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Operational Procedures Behavioral | Microland Skills | Customer Centricity Technology | Telecom NOC Operations | Incident Management Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1) Service Desk Differentiate between Incident and Service Request and record in the system 2) Resolve issues / fulfill requests by following SOP 3) Allocate to right resolver group and work with stakeholders concerned till logical closure 4) Operate service management tool for effective usage Incident Management (IM) 5) Comply with steps such as Investigate, Diagnose, Record, Communicate and Run Incident Management functional responsibilities such as bridge, communication updates 6) Drive towards service restoration within agreed SLA Capacity Management (CM). Monitor, analyze infrastructure capacity and Implement CM policy and monitor adherence in terms of timeline and accuracy 7) Analytics for effectiveness and completion in tuning and implementation 8) Work with other processes ( IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management) 9) Implement recovery plan and negotiate services. 10) Implement tests, conduct evaluations and generate reports. 11) Develop and implement procedures SLA management. 12) Identify what is within SLA and what has breached IT Security Management 13) Understand IT security guidelines and provide defined report from the system and Vendor Management 14) Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls and schedules for onsite/ remote intervention, 15) Communicate on the changes to logged cases, notifications received on product recommendations and escalate when necessary 16) Provide inputs for report preparation and Service Reviews 17) Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions Technical Skills IT Infrastructure Management 18) Incident Management IT Service Continuity Management (ITSCM) 19) Service Level Management and IT Security Management

Required Skills Technology | Sentinel SIEM Tool Administrator | Level 2 Support Technology | Securonix SIEM Tools Administrator | Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Microsoft Certified: Security, Compliance, and Identity Fundamentals / CISSP/CISM/CEH/GIAC Certified Incident Handler/Certified SOC Analyst (CSA)/CompTIA Cybersecurity Analyst (CySA+)/Cisco Certified CyberOps Associate Delivery Skills required are: - Technical Skills: - *Identifying and analyzing potential threats and vulnerabilities using various tools and techniques. *Leading and managing the response to security incidents, including containment, eradication, and recovery. *Implementing and maintaining security monitoring systems, such as SIEM (Security Information and Event Management) tools. *Prioritizing and remediating vulnerabilities based on risk assessments. Operational Skills: - *Developing, implementing, and enforcing security policies, standards, and procedures. *Managing and maintaining secure configurations for systems, networks, and applications. *Overseeing the timely application of security patches and updates to systems and software. Analytical Skills: - *Analyzing logs and event data from various sources to identify patterns and anomalies. *Utilizing advanced analytics to detect and investigate security incidents. *Conducting digital forensics investigations to uncover evidence of security breaches. Collaboration and Teamwork: - *Collaborating with other IT and security teams to enhance the organization s security posture. *Coordinating response efforts during security incidents with internal and external stakeholders. *Leading incident response teams and ensuring effective communication and collaboration.

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: Strategy and Planning: - Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. - Effectively communicate project expectations to team members and stakeholders in a timely and clear manner. - Liaise with project stakeholders on an ongoing basis. - Plan, schedule, and track project milestones and deliverables using appropriate tools. - Track project success criteria and disseminate them to involved parties throughout project life cycle. - Conduct project post-mortems to identify successful and unsuccessful project elements. - Develop best practices and tools for project execution and management. Operational Management: - Direct and manage project development from beginning to end. - Develop full-scale project plans and associated communications documents. - Identify and resolve issues and conflicts within the project team. - Identify and manage project dependencies and critical path. - Develop and deliver progress reports, proposals, requirements documentation, and presentations. - Proactively manage changes in project scope, identify potential crises, and devise contingency plans. - Build, develop, and grow any business relationships vital to the success of the project. Knowledge and Experience: - Overall experience of 9-11 years with experience in a project management capacity, including all aspects of process development and execution. - Strong familiarity with project management tools like MS Project and MS Vision - Solid working knowledge of IT Infrastructure, Data Center, Networks, Server and Storage technologies Personal Attributes: - Experience working both independently and in a team-oriented, collaborative environment. b) Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. - Reacts to project adjustments and alterations promptly and efficiently.

Required Skills Functional | Financial Planning and Analysis | Opex Budgeting Functional | IT Operations Management | Business Relationship Management Functional | Business Management / CXO | IT Strategy and Planning Functional | Pre Sales Support Activities | Responding to RFPs Functional | Organization Change and Development | Organization Restructure Behavioral | Microland Skills | Microland First Functional | Business Management / CXO | Business Planning and Strategy Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve the Unit / account margin goals for the year 2. Achieve the margin goals through various optimization initiatives for the account (Measurable: Monthly Accounts profitability Reports published by finance) 3. Revenue Goals: Achieve the Unit / account revenue goals for the year 4. Maintain Formal documented succession plan for the critical roles in the program 5. Have a Succession plan - formal documented plan for all critical roles / people (Measurable: WMG, HR and LandD Dashboard) 6. Achieve SLAs / KPIs for programs - All green status - Zero defect delivery 7. Achieve formal published GandO for the program as agreed and tracked through customer governance 8. Ensure that Any misses to have a formal RCA based fix or a formal SIP initiative associated 9. Devise and implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / benefits 10. Achieve Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline 11. Ensure tracking of productivity in a systematic manner and take measure to improve productivity (Formal internal reviews for published plans vs actuals) 12. QMS / IMS Goals: Ensure account maintains 100% compliance to service and security management processes defined. 13. Ensure 100% adherence and implementation to QMS processes defined by organization in accounts. 14. Ensure Zero Major NC in Internal and External Audit 15. Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable. 16. Value based delivery: Identify and execute initiatives classified as Value for customer 17. Demonstrate to customer on the Value delivered to customer through these initiatives 18. Ensure documentation of the projects and share the same with SEPG team

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | VersaTechnology | WAN/LAN/SecurityTechnology | Cloud NetworkingTechnology | CiscoTechnology | Palo altoTechnology | MerakiTechnology | F5 Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP/PSNSE/CCSP/NSE4/5/ZIA/VCP | PCNSE | ECMS2 | CCNA | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals.Participating in solution design and executionCollaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements.Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards.Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards.Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance.Documenting the solution and providing training to other team members as needed.Developing and maintaining comprehensive documentation of the solutions and architecturesCollaborating with other IT teams to ensure that the solution integrates with existing systems.Interface with Vendors regarding evaluation, implementation, and support of deployed network gear.Work on resolution of complex or escalated issues or network outages.*Manage SOPs, Knowledge documents, KB articles.

Required Skills Technology | Cloud Platforms, Administration | Microsoft AzureTechnology | (Operating) System Administration|Unix AdministrationTechnology | Cloud Platforms, Administration | Amazon Cloud Services (or AWS)Technology | (Operating) System Administration|Windows Server Administration Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | AZ-900 / AZ-104 / CLF-C01 / MCSA / MCTS Delivery Skills :Cloud Concepts:1. At least one Foundational/Administrator level certification in AWS / Azure / GCP2. Awareness of multiple IaaS and PaaS offerings of leading Public Cloud providersOperating Systems, Application:1. 0-2 years of experience with Linux and Windows Server operating systems and Storage Technologies2. Responsible for working in a mixed Windows and Unix software environment across multiple cloud platforms such AWS, Azure, etc.Proactive monitoring and administration:1. 0-2 years hands on experience in System Administration, Monitoring and Managed Services2. Monitoring, acknowledgement and ensure tickets are created3. Monitor and Run Backup Jobs and escalate to next level as required.4. Monitor the (health/breaching threshold limits) of the cloud resource infrastructure using Monitoring Tool Dashboard /ConsoleEscalations:1. Ensure usage and relate Knowledge articles (KB) to tickets and improve the accuracy of KB articles2. Work with Cloud Admins to generate and send Basic level reports3. Raise tickets and perform basic level Vendor co-ordination tasksCo-ordination:1. Escalate tickets needed higher skills to resolve and Work closely with Cloud Administrators and SME s2. Able to report work status and track the tasks to closure3. Should be able to work in 24x7 shifts on rotational basis

Required Skills Technology | Cisco R and S Network Administrator - Level 2 SupportTechnology | Nexus Switch Administrator - Level 2 SupportTechnology | ASA Firewall Administrator - Level 2 SupportTechnology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills:1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Key Responsibilities:Compensation Analysis & Strategy: Assist in designing and administering competitive compensation structures and pay scales for all employee levels.Perform market analysis to ensure the company's compensation packages remain competitive and compliant with local labor laws.Provide recommendations for salary adjustments based on industry trends, internal equity, and employee performance.Benefits Administration: Manage and review employee benefits programs, including health, dental, life insurance, retirement, and other employee welfare programs.Assist in the open enrollment process, working with employees to answer benefit-related inquiries and resolve issues.Ensure compliance with government regulations (e.g., ACA, ERISA, HIPAA) and assist in the preparation of benefits-related reporting for government agencies.Data Analysis & Reporting: Maintain and update compensation and benefits databases, ensuring accuracy and integrity of all data.Generate regular reports and perform detailed analysis of compensation and benefits costs, trends, and effectiveness.Assist with ad hoc analysis and reporting on compensation and benefits issues as needed.Employee Communication & Support: Provide compensation and benefits-related support and guidance to employees, ensuring they are well-informed about the offerings and options available.Communicate compensation adjustments, bonus structures, and benefits changes to employees.Serve as a point of contact for employee queries related to pay and benefits.Compliance & Policy Adherence: Ensure compliance with legal and regulatory requirements related to compensation, benefits, and other HR policies.Support audits, surveys, and the implementation of policies to ensure consistency and adherence to industry best practices.Process Improvement & Optimization: Identify opportunities to streamline compensation and benefits processes to improve efficiency and employee experience.Recommend and assist with the implementation of improvements in compensation and benefits systems.Qualifications:Bachelors degree in Human Resources, Business Administration, Finance, or related field.2-6 years of experience in compensation and benefits analysis or a related HR field.Strong knowledge of compensation structures, benefits administration, and HRIS systems.Familiarity with compensation benchmarking tools and market analysis.Excellent analytical, problem-solving, and attention to detail skills.Proficient in Microsoft Excel and other data management software; experience with HRIS systems is a plus.Strong communication and interpersonal skills, with the ability to engage with all levels of the organization.Ability to maintain confidentiality and handle sensitive information.

Required Skills Technology | Cloud Networking Technology | WAN/LAN/WLAN/Security Technology | Palo alto Technology | Cisco Technology | Meraki Technology | F5 Technology | Checkpoint Education Qualification : Engineer B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | PCNSE | CCSP | 101/201 | AZ 900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD WAN/LAN/WLAN according to the architectural design and standards. Continuously assessing, reviewing and refining the Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Developing and maintaining comprehensive documentation of Overall Design solutions and architectures, and providing training to other IT staff as needed. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Defines infrastructure architecture standards that are in line with customer, IT and industry best practices. Prepares and Present technical requirements and specifications Drives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.

Required Skills Technology | Cloud Networking Technology | WAN/LAN/WLAN/Security Technology | Palo alto Technology | Meraki Technology | Cisco Technology | F5 Technology | Checkpoint Education Qualification : Engineer B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP / PSNSE / CCSP / NSE4 / 5 / ZIA / ECMS2 / VCP | ECMS2 | CCNA | PCNSA | CCSA | 101 | AZ 900/AWS Cloud Practitioner Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD WAN/LAN/WLAN according to the architectural design and standards. Continuously assessing, reviewing and refining the Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Developing and maintaining comprehensive documentation of Overall Design solutions and architectures, and providing training to other IT staff as needed. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Defines infrastructure architecture standards that are in line with customer, IT and industry best practices. Prepares and Present technical requirements and specifications Drives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Required Skills Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | Scrum Alliance Certification | CSM (Certified Scrum Master) Skills Required: Strategy Planning:-Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.- Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.- Liaise with project stakeholders on an ongoing basis.- Plan, schedule, track project milestones and deliverables using appropriate tools.- Track project success criteria and disseminate them to involved parties throughout project life cycle.- Conduct project post-mortems to identify successful and unsuccessful project elements. Develop best practices and tools for project execution and management.- Operational Management :t -Direct and manage project development from beginning to end.- Develop full-scale project plans and associated communications documents.- Identify and resolve issues and conflicts within the project team.- Identify and manage project dependencies and critical path.- Develop and deliver progress reports, proposals, requirements documentation, and presentations.- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.- Build, develop, and grow any business relationships vital to the success of the project. Knowledge and Experience:- Overall experience of 9-11 years with experience in a project management capacity, including all aspects of process development and execution.- Strong familiarity with project management tools like MS Project and MS Vision- Solid working knowledge of IT Infrastructure, Data Center, Networks, Server and Storage technologies Personal Attributes:- Experience working both independently and, in a team oriented, collaborative environment.- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.- Reacts to project adjustments and alterations promptly and efficiently.

Job Description We are seeking a Junior developer to join our team and provide development support for our strategic and complex internally developed enterprise workflow system. This is a broad role which will give you insights into all areas of a system that can be conformed in a wide variety of ways to meet the requirements of different parts of the organisation. You will work alongside two development teams and be responsible for diagnosing issues with the software, implementing patches and workarounds, raising bugs/feature requests, and diagnosing outages and performance issues. This will include proactive technical investigation of issues highlighted by automated build/test pipelines in software and work on database deployments/upgrades. Additionally, you will be responsible for removing impediments to the development teams and ensuring that the workflow system is running smoothly. You will be an excellent problem solver looking for a stretching role encompassing wide and varied aspects of software development, devops and networking. You will enjoy working proactively as part of a team whilst having the capacity to carry out your day-to-day role with limited supervision. Responsibilities Responding to service line representatives re software issues including assisting with, crafting and deploying fixes whilst following risk management and change protocols Investigating and diagnosing causes of a variety of issues affecting system performance in both the live and development environments Looking through build results and exceptions of a development, prior to deployment Be involved / lead releases/deployments to production (Note; this aspect will very occasionally, require a small amount of working out of hours as part of a flexible working arrangement). Your prior experience could include some of the following: Software development experience Experience of Microsoft .Net Experience of using revision control systems (e.g., GIT) Use of product backlog management tools (e.g., Azure Dev Ops) C# / JavaScript / HTML knowledge Ability to use a debugger (C# within web sites) Experience of automated release processes / pipelines. Experience with cloud services (e.g., Azure). Knowledge of DNS / TCP/IP / Web Servers (IIS) / SSL / Load Balancers / Proxies / Virtualisation Containerisation (Docker / Kubernetes). Experience with Linux Basic networking / networking related knowledge Web (HTTPS) DNS TCP/IP / routing Firewalls Good knowledge of Windows Server Experience of Microsoft SQL Server

Required Skills Functional | Organization Change and Development | Succession PlanningFunctional | Financial Planning and Analysis | Variance Analysis - Budget vs ActualFunctional | IT Operations Management | Financial ManagementBehavioral | Microland Skills | Execution ExcellenceFunctional | IT Operations Management | Service Portfolio Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology:Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology2. Business Development:- Understand and New Business cases and client needs- Understand and Develop new structure of Organization and effective Solution- Demonstrate delivery methodology to Prospective clients- Costing and Pricing for new Business cases3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas- Identify and Define new delivery methodology- Identify and Define skills and capabilities of new managers, and identify needs for development- Identify different thresholds for achievements.