Microsoft 365 Administrator

Job Description

Maintain high availability and performance across all Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams. Monitor service health proactively and address issues before they impact business operations. Manage user accounts, licenses, and permissions in compliance with company policies. Configure and manage security settings, data protection policies, and compliance features. Perform regular backups of data and systems, ensuring disaster recovery plans are tested and effective. Plan, schedule, and execute upgrades or migrations as needed. Collaborate with other IT teams to troubleshoot and resolve technical issues efficiently. Provide Tier 2 and 3 support to end users for Microsoft 365 applications. Address user requests, including password resets and support with Microsoft 365 services. Troubleshoot issues with integrated hardware or software, such as mobile devices and printers. Create and maintain documentation for configurations, processes, and troubleshooting. Conduct training sessions and workshops to support end users on Microsoft 365 applications. Research new products, features, and solutions to improve efficiency and productivity. Monitor changes in the Microsoft 365 ecosystem and identify opportunities for process improvements. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Work Environment and Benefits - Learning and development opportunities with access to the latest technologies. - Indian holiday calendar with 5 additional personal days off. - Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. - Healthy work-life balance. - Requires working In Night Shift (IST)