Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! A Solutions Developer supports and assists with designing, configuring, operating, and maintaining PEGA Cloud Platform applications. They objectively assist with analyzing processes and outcomes. RESPONSIBILITIES Partner with both the business and the technical teams to develop high quality deliverables across all phases of application configuration and delivery. 40% Test and ensure that the delivered work product is fully-functioning, performs to business requirements defined and approved by the business, and meets or exceeds expectations. 35% Supports the development and delivery of solutions to ensure high availability and performance expectations. 15% Support the education and drive the use of Pegasystems Methodology among business teams and teammates. 5% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Computer science or relevant field EXPERIENCE: 3+ years as a systems architect or in a similar IT role KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Intermediate Proficiency in MS Office Intermediate proficiency with PEGA Cloud Systems. Comprehensive knowledge of corporate systems architecture processes and trends. Exceptional communication skills. Experience working with diverse teams of technical architects, business users and IT teams on all phases of the software development lifecycle. Ability to learn complex material quickly and manage multiple projects and deliverables simultaneously. Ability to explain new concepts and technology to both business IT stakeholders. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computer science or relevant field CERTIFICATION(S): CSSA Certification What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Diversity, Equity Inclusion We understand that an inclusive workplace leads to better business outcomes for ourselves and the people we serve. We know that our best work happens when we embrace diversity of thought, background and lived experiences and when our unique voices are heard and celebrated. We recognize that the strength of our culture is only as strong as its ability to reflect the diversity of our people around the globe. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year Innovation in CSR Practices

A Sr. Solutions Developer is a senior role in charge of designing, configuring, operating, and maintaining Pega Cloud Platform Applications. They objectively analyze desired processes and outcomes and advise on the right solutions to achieve specific business, department, team, or functional goals. RESPONSIBILITIES Partner with both the business and the technical teams to develop high quality deliverables across all phases of application configuration and delivery. 55% Lead testing and ensure that the delivered work product is fully-functioning, performs to business requirements defined and approved by the business, and meets or exceeds expectations. 20% Develop and deliver solutions to ensure high availability and performance expectations. 15% Proactively drive the education and drive the use of Pegasystems Methodology among business teams and teammates. 5% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Computer science or relevant field EXPERIENCE: 5+ years as a systems architect or in a similar IT role KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Intermediate to advanced proficiency in MS Office. Intermediate to advanced proficiency with Pega Cloud Systems. Experience in building and implementing model-driven, enterprise-level business solutions. Comprehensive knowledge of corporate systems architecture processes and trends. Exceptional communication skills. Experience working with diverse teams of technical architects, business users and IT teams on all phases of the software development lifecycle. Ability to learn complex material quickly and manage multiple projects and deliverables simultaneously. Ability to explain new concepts and technology to both business IT stakeholders. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computer science or relevant field CERTIFICATION(S): CSSA Certification What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Diversity, Equity Inclusion We understand that an inclusive workplace leads to better business outcomes for ourselves and the people we serve. We know that our best work happens when we embrace diversity of thought, background and lived experiences and when our unique voices are heard and celebrated. We recognize that the strength of our culture is only as strong as its ability to reflect the diversity of our people around the globe. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year Innovation in CSR Practices

PRINCIPAL RESPONSIBILITIES Provides strategic direction for the HR function for the business in consultation with the local leadership and global HR team - 20% Works as an advisor and consultant to the CEO and site leadership on all people issues and organization culture and structure related decisions -15% Ensure that the Talent Acquisition needs of the organization are met with the right quality talent within the agreed timelines - 10% Manages the HR budget, ensures monthly spend is within budget and seeks ways to improve efficiencies in spending - 10% Works with local and Global CB team to plan, design and execute compensation programs that are in line with company s Pay for Performance philosophy - 10% Manage and supervises the HRBP function to support employee engagement, productivity and employee retention - 10% Continuously work towards improving the Human Resource Operations Efficiency and ensuring compliance on critical and key processes - 10% Manages employee communications and all major employee events during the year - 10% Management of direct reports (reporting to the role) - 5% TOTAL 100% TRAVEL REQUIRMENTS : Domestic Travel: No Travel Requirements International Travel: 5% Shift Time : 2 to 11 PM MINIMUM REQUIREMENTS EDUCATION: Masters or Advanced FIELD OF STUDY: Business Administration or Human Resources EXPERIENCE: 15+ years of total work experience with at least 3+ years of leading and supervising the Human Resource function of a midsized company CERTIFICATION(S): Certification(s) required KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Work experience in Human Resources Proficiency with Employment laws Knowledge of HRIS systems Microsoft Office Suite PREFERRED QUALIFICATIONS EDUCATION: Masters or Advanced FIELD OF STUDY: Business Administration or Human Resources EXPERIENCE: 20+ years of total work experience with at least 3+ years of matrix reporting to Global Leadership and Local CEO in a multinational company or global capability center. CERTIFICATION(S): HR Certifications: (SHRM-SCP, SPHR, GPHR or GRP) KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Work experience in compensation, recruiting and/or training Certification in Employment laws Experience in Workday HRIS

Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! We are looking for an Analyst, Quality Assurance who would be responsible for creating and executing Test Plans to ensure the proper functioning of software before its release for User Acceptance Testing and prior to its release into the production environment. The person works closely with the Business Solutions Analysts, Solution Developers and Decision Architects to ensure that the correct functional and technical testing is conducted as per the business requirements. Further, the person is also required to maintain metrics necessary and the supporting documentation necessary for the proper reporting of these metrics. RESPONSIBILITIES Develops and implements test plans, working closely with software engineers and the business representatives. 30% Performs testing to execute test plans. 40% Creates and updates documentation and metrics. 20% Reviews and improves QA process. 10% MINIMUM REQUIREMENTS The basic requirements needed to be able to successfully perform the duties of the role. EDUCATION: Bachelors FIELD OF STUDY: Computer Science, Information Systems, Information Technology EXPERIENCE: Minimum 3 years of work experience in software quality assurance. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Should resemble the unique requirements for the role. May include more than one of each type. Each requirement should have its own bullet point. Ability to write appropriate test plans and cases relative to the function involved. Ability to communicate with the business and development teams with good written and verbal skills Understanding of requirements-based testing and the SDLC Defect reporting and tracking Attention to details. Familiarity with Azure DevOps/ VSTS/ Jira PREFERRED QUALIFICATIONS Education, experience, and/or skills that would help contribute to success in the role but are not considered required to perform the responsibilities of the job. Nice-to-have qualifications. EDUCATION: Masters or Advanced FIELD OF STUDY: Computer Science, Information Systems, Information Technology EXPERIENCE: Experience as a decision architect, with a track record of successfully designing and implementing advanced decisioning solutions using Pega or similar platforms. CERTIFICATION(S): Pega Certified Decisioning Consultant KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: May include more than one of each type. Each preferred qualification should have its own bullet point. Pegas BPM and CRM tools Relevant automated testing tools,; knowledge in SQL. Worked on Automation framework development for any automation tool Developed and executed automation test scripts DB Testing & Performance testing Java / Python / node JS API Testing What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Diversity, Equity & Inclusion We understand that an inclusive workplace leads to better business outcomes for ourselves and the people we serve. We know that our best work happens when we embrace diversity of thought, background and lived experiences and when our unique voices are heard and celebrated. We recognize that the strength of our culture is only as strong as its ability to reflect the diversity of our people around the globe. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

EXPERIENCE: 3+ Years experience in testing. Knowledge of Automation tools. CERTIFICATION(S): KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Knowledge of Automation tools, processes and techniques used preferably Selenium/Appium. Knowledge of Writing scripts for Automation Frameworks. Good knowledge around DB testing & Ability to write complex SQL queries. Must possess strong communication skills. Knowledge of Agile, Scrum methodology. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computer Information Systems or Related Field EXPERIENCE: Experience with Testing applications deployed on AWS CERTIFICATION(S): N/A KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: SQL Java/Python DevOps Automation Frameworks Ability to formulate a plan that aligns and supports to delivery timelines.

Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! Responsible for the modification and maintenance of software applications with limited scope. Will work with other teams within the IT function for assigned projects and is primarily focused on operational execution. RESPONSIBILITIES Maintain and enhance software applications under supervision of a manager or technical lead. 80% Participate in other application development projects, as assigned. 15% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Technology/Engineering, or similar degree and/or experience EXPERIENCE: 2-5 years of professional experience KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: AWS cloud, EC2, IAM, KMS keys, AWS Lambda, Batch, Terraform/CFT, Event bridge, Managed Kafka, Kinesis, Glue, PySpark. Knowledge of Python and other programming languages. Knowledge of different SQL/NOSQL data storage techniques. SQL competence (query performance tuning, index management etc) and a grasp of database structure are required. Worked in Agile methodology and its ceremonies. Passionate about sophisticated data structures and problem solutions. Capability to analyze and troubleshoot complicated data sets. Design automate and support sophisticated data extraction, transformation and loading applications. Analytical abilities Good in oral and written communication Experience with data warehousing and business intelligence (BI) Knowledge of industries technology trends Strong adherence to guidelines Ability to identify and resolve problems Ability to multitask and take on additional responsibility What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Diversity, Equity & Inclusion We understand that an inclusive workplace leads to better business outcomes for ourselves and the people we serve. We know that our best work happens when we embrace diversity of thought, background and lived experiences and when our unique voices are heard and celebrated. We recognize that the strength of our culture is only as strong as its ability to reflect the diversity of our people around the globe. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

We are looking for an experienced Pega Certified Business Architect who can fulfil the role of Sr. Business Solutions Analyst. This is a senior role that drives the strategic direction of the organization s systems, processes, and procedures to ensure they are aligned with the organization s overall goals and objectives. The Sr. Business Solutions Analyst will lead research, design, document, and modify requirements and designs to support the organization s goals and objectives. This role will also be responsible for facilitating the scrum process for Scrum teams and ensures that the scrum is done well and the scrum goals are met. The role holder will be removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments. The role requires assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization s strategy. Partner with both the business and the technical team to develop high quality deliverables across all phases of delivery, from identifying and defining requirements & process flows and use cases, through to user acceptance testing. 40% Support the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics. 10% Participate in design and solutioning sessions to ensure platform capabilities are optimally aligned to business requirements and value realization. 15% Driving various SCRUM ceremonies Daily Standup, Scrum Planning, backlog refinement, retrospective, sizing etc. 25% Collaborate with product owners, program managers, or project managers to provide the status of deliverables and overall project/program status. 10% KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Intermediate to advanced proficiency in the MS Office Suite and Visio. Intermediate to advanced proficiency with Pega Cloud Systems. Expert knowledge of system architecture and design best practices. Strong analytical, problem solving, and decision-making skills. Exceptional communication, presentation, facilitation, and interpersonal skills. Ability to work independently and in a team environment. Experience playing the Scrum Master role for at least 3 years for a software development team helping them meet quality and timeline goals. Knowledge of Scrum Management tools like (Preferably Azure DevOps/ VSTS) Knowledge and/or experience with widely successful Agile techniques, techniques for filling in the intentional gaps left in the Scrum approach (example: Burndown, Retrospective, Release, Changes) Excellent communication and coaching skills Strong problem-solving skills and should be able to navigate in difficult situation