Why join us Our purpose is to design for the good of humankind. It s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Role: Senior Software Engineer - .Net and Angular Location: Bangalore Job Description We are looking to hire a .Net application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the ERP or web windows application work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our International Development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our internal users. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on enduser needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as well as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 7-9 years of work experience in .NET and/or Angular development. Experience in ERPs like Syteline is preferred. Experience in developing in a serverless environment utilizing AWS and its offered tools is a plus. Ability to identify performance improvements and recommend solutions. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as well as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization This role requires the individual to work in the UK shift which is from 12:00 P.M. to 9:00 P.M. IST. Herman Miller is an equal opportunity employer Who We Hire Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com .

Why join us Our purpose is to design for the good of humankind. It s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Role: Associate Application Developer - .Net Angular Location: Bangalore Job Description We are looking to hire a full stack application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the robotic process automation work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our Dealer Tools development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our dealer network. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on end-user needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Work as a team member with the other RPA team members and stakeholders. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as well as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 3 - 4 years of work experience in .NET and/or Angular development. Experience in AWS CDK, and Lambdas are a plus. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as well as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization This role requires the individual to work in the UK shift (12:00 PM - 9:00 PM India time). Herman Miller is an equal opportunity employer Who We Hire Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com .

Why join us Our purpose is to design for the good of humankind. It s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Role: Senior Application Developer - .Net Angular Location: Bangalore Job Description We are looking to hire a senior full stack application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the robotic process automation work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our Dealer Tools development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our dealer network. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on end-user needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Work as a team member with the other RPA team members and stakeholders. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as well as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 7-9 years of work experience in .NET and/or Angular development. Experience in developing in a serverless environment utilizing AWS and its offered tools. Ability to identify performance improvements and recommend solutions. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as well as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization This role requires the individual to work in the UK shift (12:00 PM - 9:00 PM India time). Herman Miller is an equal opportunity employer Who We Hire Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com .

This position is responsible for the proactive ownership and coordination of orders, to service and process Customer Orders, Warranty, Revisions and Reporting. This role will support the Shared Services team to meet our customers needs and MillerKnoll financial/contractual requirements. This is a fast-paced environment. Critical thinking, attention to detail and the ability to engage with internal and external customers is a must. A Customer Experience Analyst must be able to work under pressure with minimal supervision, meet deadlines and contribute to continuous improvement goals. Responsibilities Facilitate discussions with internal departments and external dealers/customers to obtain the requirements necessary to rectify/process orders and update appropriate workflow databases accurately. Ensuring 100% fulfillment; working closely with other internal departments to ensure customer satisfaction. Effectively communicates, responds and resolves assigned cases within our department s SLA, to ensure an exceptional customer experience. Coordinate special order requirements. Other duties and reports as assigned by management. EDUCATIONAL QUALIFICATION/EXPERIENCE Bachelor s degree in any field with a minimum of 2-3 years of order management skills are preferred. Experience in order fulfillment or any related activities in supporting order management functions. SKILLS AND ABILITIES Ability to work with limited direct supervision and track many issues/processes daily. Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers. Must display high level of accuracy in work performance. Analytical and problem-solving skills are required. Must have excellent communication, written skills Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines. Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred. Good interpersonal and organizational skills. Experience working in Oracle/JDE/MySign/SAP related applications for order entry/modification. Willing to work in following shift: Mon-Fri 5:30 PM - 2:30 PM. Willing to work on a hybrid work arrangement, 3 days work from Bangalore office in a week and 2 days work from home.

We are looking to hire a .Net application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the ERP or web & windows application work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our International Development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our internal users. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on enduser needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as we'll as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 7-9 years of work experience in .NET and/or Angular development. Experience in ERPs like Syteline is preferred. Experience in developing in a serverless environment utilizing AWS and its offered tools is a plus. Ability to identify performance improvements and recommend solutions. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as we'll as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization

We are looking to hire a full stack application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the robotic process automation work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our Dealer Tools development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our dealer network. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on end-user needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Work as a team member with the other RPA team members and stakeholders. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as well as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 3 - 4 years of work experience in .NET and/or Angular development. Experience in AWS CDK, and Lambdas are a plus. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as well as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization This role requires the individual to work in the UK shift (12:00 PM - 9:00 PM India time)

We are looking to hire a senior full stack application developer, with excellent technical and communication skills, to effectively collaborate with IT and business stakeholders to understand their needs and develop functionality and enhancements for the robotic process automation work. In his/her day-to-day operations, the Application Developer will also field and resolve usage issues and perform other duties as assigned, that align with the role s responsibilities and are required for the business. This role provides an opportunity to join our Dealer Tools development team. While focused on professional development and hands-on training with .NET and Angular this position will have exposure to creating world class applications for our dealer network. This role transcends organizational and geographical boundaries as it aims to support and enable the various divisions of the Herman Miller business group across the globe. The ideal candidate should understand the software development lifecycle and use agile methodology (SCRUM) to design, develop, test, and implement solutions that deliver on end-user needs. Responsibilities Support internal and external customers by developing, testing, and deploying automation solutions using Visual Studio, VS Code, and Microsoft SQL Server in an AWS Environment. Work with technical / business analysts to ensure that specifications are designed effectively to support stable and efficient workflows. Develop and document the design of the application features and ensure they are checked into a central document repository as defined by the terms of operational policies. Help maintain quality and organization of processes, platform code, and data including code commenting and version control. Participate in functional testing. Work with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts. Work as a team member with the other RPA team members and stakeholders. Provide support for C#, Angular, and other solutions using the AWS platform. Adhere to Herman Miller policies on procedures for software development, deployment, and maintenance as well as information and data security standards and regulations in place. Required Skills Strong understanding of technology and architecture concepts. Strong problem solving, analysis, and design skills. Strong verbal, written, and presentation skills with the ability to communicate complex technical concepts to technical and non-technical professionals at all levels of the organization. Ability to troubleshoot technical and functional problems with intuitive problem-solving techniques Knowledge of Serverless development will be an added advantage Ideal candidate A graduate / post-graduate in computer science / technology / or equivalent with relevant technical skills 7-9 years of work experience in .NET and/or Angular development. Experience in developing in a serverless environment utilizing AWS and its offered tools. Ability to identify performance improvements and recommend solutions. Having excellent interpersonal and communication skills in English, both written and verbal. Ability to work individually or within a team environment. Ability to participate in multiple projects, tasks, and priorities in a healthy work environment Has attention to detail and a penchant for quality Proficient in documentation as well as process and workflow design Command of version control methodologies, preferably with GIT/Bitbucket or equivalent Ability to take direction, constructive criticism, and work to specified deadlines Adhere to processes and procedures defined for the role, the team, and the organization This role requires the individual to work in the UK shift (12:00 PM - 9:00 PM India time)

This position will be responsible for providing effective IT Software application support, troubleshooting, usage support, and assistance to internal business partners across all digital-related technology solutions Via Calls, chat, tickets, and emails These solutions are primarily focused on retail and commerce systems such as CRM, ERP, WMS, OMS, POS, and e-commerce The Digital Technology Support Representative will be responsible for owning the application support request queues in the service management/incident management system, providing the required technical services to the end users, and ensuring the smooth functioning of the business applications by applying his/her technical knowledge and expertise to resolve problems related directly to the application or its underlying platform/database or operating system This role will work as part of a larger Digital Technology Support team that operates from other locations outside India as we'll and will involve a matrix reporting structure with a local team lead and manager as we'll as a remote technical lead to work with This role also involves working in a shift that aligns with out of business hours in the US or Early morning India shift and over the weekends (Rotational shift and offs) Key Responsibilities Include: Evaluate and resolve technical and usability problems with regard to applications within the scope of the role. Where resolution becomes difficult, escalate such work requests to specialist technology / functional teams and resolve all complex application and system issues. Set up new users with necessary system access and update the access of existing users when requested Proactively monitor system and integration statuses on a daily basis with a provided list of ad hoc reports Monitor, acknowledge, update, and close incident requests in the Service Management tool or any other software designated to manage the work requests being assigned. Ensure he/she is updated with the latest tools and technology skills, knowledge, and practical experience so as to deliver the best customer satisfaction through a speedy and quality resolution of requests. Maintain work logs, update incidents and requests with appropriate information, and own the request until closure. Adhere to all support system processes without deviation and keep the internal teams updated about escalations, threshold breaches, SLA violations or possible breach scenarios, technical or procedural failures, etc For complex or unique issue resolution scenarios perform root cause analysis. Provide feedback to software development and other service desk / help desk teams on issues faced and what corrective action can be taken to avoid such instances in the future where possible. Maintain good professional relationships with counterparts across the organization. Participate in solution rollouts, upgrades, and training sessions for end-users as we'll as participate in training to learn new tools, products, and technologies. Attend weekly, monthly, and ad hoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports, and causal analysis documents. The candidate will be expected to work on / support more than one business application. Document new processes and update existing SOPs The candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better. Technical skills Mandatory : Retail and Commerce Systems support such as CRM, ERP, WMS, OMS, POS, Commerce, etc Experience working on any Incident management / Support ticketing systems Desirable : Customer Support Process experience Experience using JIRA and Confluence Experience in a retail or commerce industry Experience with Salesforce.com and Salesforce Commerce Cloud Experience with NetSuite ERP and/or POS Experience with Manhattan SCALE Warehouse Management System Essential experience Experience of at least 6-8 years working in a similar application support role Past work experience working with remote customers outside India (preferably in the US and Europe) Experience in causal analysis/evaluation of underlying causes for errors/disruptions Knowledge of IT support system processes. Ideal candidate A graduate / post-graduate in engineering/technology or equivalent. Having excellent interpersonal and communication skills both written and verbal in English. Strong analytical and problem-solving skills with the ability to quickly understand, retain, and apply large amounts of new information Having anywhere between 6 - 8 years of IT experience of which at least 5 years should have been in a similar role. Ability to work individually or within a team environment Willing to work in UK / US / Early morning India shift on a need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and a penchant for quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism, and work within specified deadlines (SLAs & OLAs) Adhere to processes and procedures defined for the role, the team, and the organization Certified in one or more of the core process areas of work/technologies.

Evaluate and resolve technical and usability problems with regard to applications within the scope of the role. Where resolution becomes difficult, escalate such work requests to specialist technology / functional teams and resolve all complex application and system issues. Set up new users with necessary system access and update the access of existing users when requested Proactively monitor system and integration statuses on a daily basis with a provided list of ad hoc reports Monitor, acknowledge, update, and close incident requests in the Service Management tool or any other software designated to manage the work requests being assigned. Ensure he/she is updated with the latest tools and technology skills, knowledge, and practical experience so as to deliver the best customer satisfaction through a speedy and quality resolution of requests. Maintain work logs, update incidents and requests with appropriate information, and own the request until closure. Adhere to all support system processes without deviation and keep the internal teams updated about escalations, threshold breaches, SLA violations or possible breach scenarios, technical or procedural failures, etc. For complex or unique issue resolution scenarios perform root cause analysis. Provide feedback to software development and other service desk / help desk teams on issues faced and what corrective action can be taken to avoid such instances in the future where possible. Maintain good professional relationships with counterparts across the organization. Participate in solution rollouts, upgrades, and training sessions for end-users as well as participate in training to learn new tools, products, and technologies. Attend weekly, monthly, and ad hoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports, and causal analysis documents. The candidate will be expected to work on / support more than one business application. Document new processes and update existing SOPs The candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better. Technical skills Mandatory : Retail and Commerce Systems support such as CRM, ERP, WMS, OMS, POS, Commerce, etc. Experience working on any Incident management / Support ticketing systems Desirable : Customer Support Process experience Experience using JIRA and Confluence Experience in a retail or commerce industry Experience with Salesforce.com and Salesforce Commerce Cloud Experience with NetSuite ERP and/or POS Experience with Manhattan SCALE Warehouse Management System Essential experience To be considered for this post, the candidate should have all of the following experience Experience of at least 6-8 years working in a similar application support role Past work experience working with remote customers outside India (preferably in the US and Europe) Experience in causal analysis/evaluation of underlying causes for errors/disruptions Knowledge of IT support system processes. Ideal candidate A graduate / post-graduate in engineering/technology or equivalent. Having excellent interpersonal and communication skills both written and verbal in English. Strong analytical and problem-solving skills with the ability to quickly understand, retain, and apply large amounts of new information Having anywhere between 6 - 8 years of IT experience of which at least 5 years should have been in a similar role. Ability to work individually or within a team environment Willing to work in UK / US / Early morning India shift on a need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and a penchant for quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism, and work within specified deadlines (SLAs OLAs) Adhere to processes and procedures defined for the role, the team, and the organization Certified in one or more of the core process areas of work/technologies.

To grow Miller Knoll s understanding of and relationships with specific Global Accounts in the APMEA region. To grow Miller Knoll s understanding of and relationships with specific existing Global Accounts within the India market. To develop and implement an engagement plan for identified accounts for the India and the APMEA region that will deliver Miller Knoll a greater market share of annual global spend. To achieve this by working both independently and with the local MK dealer sales teams to establish key relationships and a deep understanding of the accounts approach to Workplace, their decision-making structure and their associated capital spend. To assist on identified India market opportunities on an as-needed basis with other accounts from within the Global Enterprise Management program To participate in the development of our global offer to ensure we are market leaders in this field. Specific responsibilities 1) To achieve sales and account activity objectives 2) To collaborate with local MK sales and dealer teams to grow revenue globally 3) To form and lead cross functional teams to ensure we are best placed to win 4) To coach, develop and train dealer and MK salespeople in the skills needed to win with the identified accounts 5) To liaise with international counterparts to maximise sales opportunities 6) To ensure resource support for major projects. 7) To support the development of the programme including the MK product offer, global account management and other aspects to ensure our offer is ahead of the competition Resource management Preferred: No direct reports - core skill to be able to manage cross functional project teams on a collaborative basis Contacts and relationships Internal contacts: VP Global Enterprise Management Director Global Accounts APMEA Global Accounts team worldwide Market Managers Regional Sales VP s Customer Support External contacts: Dealer sales and principals Clients Architects Designers Project manager Candidate s profile Education and experience Essential: Located in India Six years experience of winning large capital goods projects through the creation and deployment of account-specific sales strategies A demonstrable track record of working and winning with global/multinational companies Business Degree or equivalent High level of cultural awareness Fluency in spoken and written English Competences Essential: Good questioning skills Able to listen to, understand and interpret customer requirements Technology literate High business literacy Numerate Proven motivational and influencing skills. Strong leadership skills Highly developed professional selling skills Excellent presentation skills Good administration skills Characteristics Essential: Collaborative A Natural Challenger Highly mobile - prepared to travel within region extensively Flexible Highly Self motivated Excellent interpersonal skills Highly organised Articulate Positive Confident Analytical Creative Good communicator

GENERAL PURPOSE The Payroll Associate will be in Bangalore, India and perform a wide variety of payroll processing activities for India, Australia, Singapore, Dubai other global location as assigned. ESSENTIAL FUNCTIONS Responsible for end-to-end payroll processing and management including consolidation of payroll input, validation, and further share with payroll vendor Validation of output (paysheet and tax sheet) and timely disbursement of payment Full and Final settlement Validation and timely payment of Statutory liabilities such as PF, ESIC, PT, LWF, Income Tax Vendor management PO creation on Syteline Query handling related to payroll, ESIC, PF, Income Tax, Investment proof, NPS etc. Act as a main point of contact for payroll related matters Performs additional responsibilities as requested to achieve business objectives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Preferred Minimum 4-6 years of experience in handling payroll related activities Proven experience in payroll execution in multi-national environment A strong ability to perform calculation in a dead-line driven environment Any Graduate Skills and Abilities Expert India payroll knowledge. Knowledge of income tax Advanced knowledge in Excel

GENERAL PURPOSE The Payroll Associate will be in Bangalore, India and perform a wide variety of payroll processing activities for India, Australia, Singapore, Dubai other global location as assigned. ESSENTIAL FUNCTIONS Responsible for end-to-end payroll processing and management including consolidation of payroll input, validation, and further share with payroll vendor Validation of output (paysheet and tax sheet) and timely disbursement of payment Full and Final settlement Validation and timely payment of Statutory liabilities such as PF, ESIC, PT, LWF, Income Tax Vendor management PO creation on Syteline Query handling related to payroll, ESIC, PF, Income Tax, Investment proof, NPS etc. Act as a main point of contact for payroll related matters Performs additional responsibilities as requested to achieve business objectives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Preferred Minimum 4-6 years of experience in handling payroll related activities Proven experience in payroll execution in multi-national environment A strong ability to perform calculation in a dead-line driven environment Any Graduate Skills and Abilities Expert India payroll knowledge. Knowledge of income tax Advanced knowledge in Excel .

Key Responsibilities Include: Provide initial support for IT-related issues and service requests via phone, email, or chat. Log and categorize user inquiries in the ticketing system, ensuring accurate documentation of reported issues. Resolve common hardware, software, and network-related issues following established procedures. Assist users with basic tasks, such as password resets, account unlocks, and software installations. Escalate complex issues to Service Desk Analysts or higher-level support teams as needed. Deliver excellent customer service by maintaining a professional and helpful demeanour during all interactions. Follow up with end-users to ensure issues are resolved to their satisfaction. Contribute to maintaining an up-to-date knowledge base by documenting solutions to common issues. Participate in training sessions and workshops to improve technical knowledge and service skills. Work with Business Partners through all contact types to resolve incidents. Follow Service Level Agreements to ensure timely resolution and proper group ownership of incidents. Receive requests from end users and route them through the proper channels for request fulfilment. Perform additional responsibilities as requested to achieve business objectives. Share support information with others on the team to improve the overall end-user support experience. Work closely with higher-level support teams to improve the overall support experience. Essential experience: To be considered for this post, the candidate should have all the following experiences. Familiarity with Microsoft Office products, Windows operating systems, and basic IT concepts. Strong communication and interpersonal skills, with a focus on customer service. Mandatory service management tool experience like Jira or similar. Organizational and time-management skills to handle multiple tasks and prioritize effectively. Ability to follow instructions and learn quickly in a fast-paced environment. Basic troubleshooting skills and a willingness to grow technical expertise. Familiarity with ticketing systems (preferred but not required). Experience of at least 2 to 4 years working in a similar application support role. Past work experience working with remote customers outside India (preferably in US and Europe). Experience in causal analysis/evaluation of underlying causes for errors/disruptions. Knowledge of IT support system processes. Ideal candidate: A graduate / post-graduate in engineering/technology or equivalent Excellent interpersonal and communication skills both written and verbal in English Ability to work individually or within a team environment Willing to work in UK / US / early morning India shifts on need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and attaining quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism and work within specified deadlines (SLAs OLAs) Adhere to process and procedures defined for the role, the team and the organization

Team Management and Leadership: Lead and manage a team of service desk professionals, providing guidance, support, and mentorship to drive individual and team success. Create and manage work schedules to ensure adequate coverages for all shifts, balancing workload across the team. Conduct regular 1x1s, team check-ins, and coaching sessions to discuss performance, provide feedback, and support professional growth. Operational Oversight: Monitor service desk performance metrics, including ticket volumes, resolution times, and customer satisfaction, to ensure service-level agreements (SLAs) are consistently met. Analyze call and ticket drivers to identify trends, recurring issues, and areas for improvement. Collaborate with IT teams to address root causes. Serve as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders. Communication and Collaboration: Host regular team meetings to share updates, discuss goals, and address challenges. Communicate organizational and departmental changes or initiatives to the team, ensuring alignment and understanding. Act as a liaison between the service desk team and other IT departments, facilitating collaboration and knowledge sharing. Process Improvement: Identify opportunities to improve service desk processes, tools, and workflows to enhance efficiency and user experience. Ensure accurate and up-to-date documentation for troubleshooting guides, procedures, and the knowledge base. Participate in IT projects and change management processes, representing the service desk perspective. Team Development: Support the onboarding and training of new team members, ensuring they have the tools and knowledge needed to succeed. Promote a positive and inclusive team culture that encourages collaboration, accountability, and continuous learning. Essential Skills and Experience: Strong leadership and people management skills, with experience supervising or leading teams in a technical support environment. Mandatory rostering, scheduling and shift management experience Mandatory service management tool experience like Jira or similar. Excellent organizational and time-management abilities, with a focus on managing schedules and balancing team workloads. Proficiency in analyzing performance metrics, identifying trends, and implementing solutions to improve results. Advanced knowledge of IT support processes, tools, and best practices, including incident and problem management. Strong communication and interpersonal skills, with the ability to build relationships with team members, peers, and stakeholders. Ability to effectively handle escalations and guide the team through challenging situations. Ideal candidate : Minimum 6-8 years of experience in IT support service desk 2-4 years of experience in leading a team Experience in MNC Preferable A graduate / post-graduate in engineering/technology or equivalent Flexible to work in shifts as required, like UK / US / Early morning India shift on need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and attaining quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism, and work within specified deadlines (SLAs OLAs) Adhere to process and procedures defined for the role, the team, and the organization. Oversee day-to-day operations and guide the team when required. Set goals and do performance evaluation for the team Assist in hiring for open positions. Discover training needs for the team and provide coaching. Provide the team with feedback on their performances in a timely manner Review the workload of the team and do load balancing Conduct regular team meetings/check in motivate team members Look for new opportunities to grow the team and get more value-added and challenging work for the team Develop a cohesive and motivated team Document and update department procedures/SOPs.

Support month end close process and partner with Finance to meet closing schedule deadlines Complete accurate and timely daily, weekly, and general ledger accounts. Reconciliation and accounting of Intercompany reconciliation, gather supporting documents (Multiple Entities) Review Run Weekly, Monthly reports. Partner with internal departments regarding errors, trends, and issue resolution. Good hands-on experience in JE preparation, Recurring entries, Concur entries, knowledge of Payroll and Lease payments reconciliation. Knowledge of SOX documentation and have experience in assisting Audit team. Document and update department procedures. Assist various departments in accounting issues and queries. Follow documentation retention policy to maintain accounting files. Perform other Ad hoc reporting tasks. Minimum Requirements Bachelors or Master s degree in Accounting / Finance 4-6 years of experience in Accounting GL and Reconciliation Experience in BPO/ Shared Service Preferable Experience in ERP (Oracle preferred), MS Excel Additional Essential Functions Able to communicate effectively at all levels, by telephone and face-to-face Computer skills - MS Office (Word, excel, Power Point, Outlook) Flexible to work in shifts as required. Good interpersonal skills Positive attitude to change and adaptable to meet new challenges Self-motivated - able to work with minimum supervision Ability to work effectively both independently and within a team environment Oracle experience/ knowledge is an advantage Key Performance Measures: Accuracy and quality of transaction processing Adherence to timelines Internal customer satisfaction

Provide initial support for IT-related issues and service requests via phone, email, or chat. Log and categorize user inquiries in the ticketing system, ensuring accurate documentation of reported issues. Resolve common hardware, software, and network-related issues following established procedures. Assist users with basic tasks, such as password resets, account unlocks, and software installations. Escalate complex issues to Service Desk Analysts or higher-level support teams as needed. Deliver excellent customer service by maintaining a professional and helpful demeanour during all interactions. Follow up with end-users to ensure issues are resolved to their satisfaction. Contribute to maintaining an up-to-date knowledge base by documenting solutions to common issues. Participate in training sessions and workshops to improve technical knowledge and service skills. Work with Business Partners through all contact types to resolve incidents. Follow Service Level Agreements to ensure timely resolution and proper group ownership of incidents. Receive requests from end users and route them through the proper channels for request fulfilment. Perform additional responsibilities as requested to achieve business objectives. Share support information with others on the team to improve the overall end-user support experience. Work closely with higher-level support teams to improve the overall support experience. Essential experience: To be considered for this post, the candidate should have all the following experiences. Familiarity with Microsoft Office products, Windows operating systems, and basic IT concepts. Strong communication and interpersonal skills, with a focus on customer service. Mandatory service management tool experience like Jira or similar. Organizational and time-management skills to handle multiple tasks and prioritize effectively. Ability to follow instructions and learn quickly in a fast-paced environment. Basic troubleshooting skills and a willingness to grow technical expertise. Familiarity with ticketing systems (preferred but not required). Experience of at least 2 to 4 years working in a similar application support role. Past work experience working with remote customers outside India (preferably in US and Europe). Experience in causal analysis/evaluation of underlying causes for errors/disruptions. Knowledge of IT support system processes. Ideal candidate: A graduate / post-graduate in engineering/technology or equivalent Excellent interpersonal and communication skills both written and verbal in English Ability to work individually or within a team environment Willing to work in UK / US / early morning India shifts on need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and attaining quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism and work within specified deadlines (SLAs OLAs) Adhere to process and procedures defined for the role, the team and the organization

The Associate Lead, Technology Support will be responsible for overseeing a team of service desk professionals, including Technology Support representatives at various seniority levels. This role ensures the delivery of exceptional IT support by managing day-to-day operations, creating schedules, monitoring performance metrics, and fostering a culture of collaboration and continuous improvement. This role is primarily responsible for direct supervision of assigned team members. Support the global IT service desk team in implementing strategic plans and objectives for the function that will enable the overall business plan to be achieved. This role involves working in a shift that aligns with out of business hours in the US and over the weekend. Key Responsibilities: Team Management and Leadership: Lead and manage a team of service desk professionals, providing guidance, support, and mentorship to drive individual and team success. Create and manage work schedules to ensure adequate coverages for all shifts, balancing workload across the team. Conduct regular 1x1s, team check-ins, and coaching sessions to discuss performance, provide feedback, and support professional growth. Operational Oversight: Monitor service desk performance metrics, including ticket volumes, resolution times, and customer satisfaction, to ensure service-level agreements (SLAs) are consistently met. Analyze call and ticket drivers to identify trends, recurring issues, and areas for improvement. Collaborate with IT teams to address root causes. Serve as an escalation point for complex or high-priority incidents, ensuring timely resolution and effective communication with stakeholders. Communication and Collaboration: Host regular team meetings to share updates, discuss goals, and address challenges. Communicate organizational and departmental changes or initiatives to the team, ensuring alignment and understanding. Act as a liaison between the service desk team and other IT departments, facilitating collaboration and knowledge sharing. Process Improvement: Identify opportunities to improve service desk processes, tools, and workflows to enhance efficiency and user experience. Ensure accurate and up-to-date documentation for troubleshooting guides, procedures, and the knowledge base. Participate in IT projects and change management processes, representing the service desk perspective. Team Development: Support the onboarding and training of new team members, ensuring they have the tools and knowledge needed to succeed. Promote a positive and inclusive team culture that encourages collaboration, accountability, and continuous learning. Essential Skills and Experience: Strong leadership and people management skills, with experience supervising or leading teams in a technical support environment. Mandatory rostering, scheduling and shift management experience Mandatory service management tool experience like Jira or similar. Excellent organizational and time-management abilities, with a focus on managing schedules and balancing team workloads. Proficiency in analyzing performance metrics, identifying trends, and implementing solutions to improve results. Advanced knowledge of IT support processes, tools, and best practices, including incident and problem management. Strong communication and interpersonal skills, with the ability to build relationships with team members, peers, and stakeholders. Ability to effectively handle escalations and guide the team through challenging situations. Ideal candidate : Minimum 6-8 years of experience in IT support service desk 2-4 years of experience in leading a team Experience in MNC Preferable A graduate / post-graduate in engineering/technology or equivalent Flexible to work in shifts as required, like UK / US / Early morning India shift on need basis and on-call/weekends Ability to participate in multiple projects/tasks and priorities in a healthy work environment Has attention to detail and attaining quality Has a constructive approach to giving and receiving feedback. Has testimonials to prove high levels of customer satisfaction in previous engagements Ability to take direction, constructive criticism, and work within specified deadlines (SLAs OLAs) Adhere to process and procedures defined for the role, the team, and the organization. Oversee day-to-day operations and guide the team when required. Set goals and do performance evaluation for the team Assist in hiring for open positions. Discover training needs for the team and provide coaching. Provide the team with feedback on their performances in a timely manner Review the workload of the team and do load balancing Conduct regular team meetings/check in motivate team members Look for new opportunities to grow the team and get more value-added and challenging work for the team Develop a cohesive and motivated team Document and update department procedures/SOPs.

Primarily Responsible for GL accounting, Reconciliation, Reporting. Support the Global Services Management and the ops lead in implementing strategic plans and objectives for the function that will enable the overall business plan to be achieved. Support month end close process and partner with Finance to meet closing schedule deadlines Complete accurate and timely daily, weekly, and general ledger accounts. Reconciliation and accounting of Intercompany reconciliation, gather supporting documents (Multiple Entities) Review Run Weekly, Monthly reports. Partner with internal departments regarding errors, trends, and issue resolution. Good hands-on experience in JE preparation, Recurring entries, Concur entries, knowledge of Payroll and Lease payments reconciliation. Knowledge of SOX documentation and have experience in assisting Audit team. Document and update department procedures. Assist various departments in accounting issues and queries. Follow documentation retention policy to maintain accounting files. Perform other Ad hoc reporting tasks. Minimum Requirements Bachelors or Master s degree in Accounting / Finance 4-6 years of experience in Accounting GL and Reconciliation Experience in BPO/ Shared Service Preferable Experience in ERP (Oracle preferred), MS Excel Additional Essential Functions Able to communicate effectively at all levels, by telephone and face-to-face Computer skills - MS Office (Word, excel, Power Point, Outlook) Flexible to work in shifts as required. Good interpersonal skills Positive attitude to change and adaptable to meet new challenges Self-motivated - able to work with minimum supervision Ability to work effectively both independently and within a team environment Oracle experience/ knowledge is an advantage Key Performance Measures: Accuracy and quality of transaction processing Adherence to timelines Internal customer satisfaction