We are seeking a Senior Java Developer with expertise in Angular to join our team and contribute to a dynamic project. In this role, you will work on managing organizational hierarchies for various companies, maintaining relationships, and handling data transfers during mergers and acquisitions. You will also be responsible for creating indexes and portfolios, determining company weightings within an index, and coordinating approvals to ensure seamless integration into internal systems. Additionally, you will develop an application to track and display audit logs, enhancing transparency and accountability for data changes within the system. Responsibilities: Design, build, and maintain various front-end and corresponding back-end platform components, working with Product and Program Managers. Implement new user interfaces and business functionalities to meet evolving business and customer requirements, working with end users, with corresponding clear and concise documentation. Analyze and improve performance of applications and related operational workflows to improve efficiency and throughput. Diagnose, research, and resolve software defects. Ensure software stability via documentation, code reviews, regression, unit and user acceptance testing for smooth production operations. Oversee level 2&3 application support ensuring smooth operation of existing processes, and new business opportunities are being met. Be a self-starter and work with minimal direction in a globally distributed team. 5+ years of professional experience with Java (using Java 8 or above). 3+ Experience in full-stack user-facing application development using web technologies such as Angular 2+ Strong experience in SQL database, query opti

Within our clients organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2024, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project. As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios. Responsibilities: Prvode development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications. Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology. Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting. Perform manual/automated testing and log detailed defects in Rally. Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts. 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications. Proficiency in digital communication platform

The Senior UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community The ideal candidate should possess advanced Unified Communications knowledge The position requires intermediate experience using Microsoft Office products Candidate must have good verbal and written communication skills and good customer service skills The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects Responsibilities: Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructure, and all other Unified Communications applications. Carry out maintenance/upgrades on all Infrastructure and endpoints. Own analysis of new technologies from start to finish. Provide support to the Video Infrastructure team lead. Carry out security review of infrastructure and applications. Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience. Document procedures and processes. Develop and maintain user guides, technical guides, project plans and any other system related documentation for the respective system. Create help files for support teams. Offer thoughts and solutions on improving current technology. Escalate issues to vendors. Provide metrics/reports for conferencing services. Ability to function in a fast-paced organization. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. 8+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Advanced Knowledge of M

We are seeking an enthusiastic and motivated Junior Python Data Engineer to join the data team of a leading financial asset management company. This is an excellent opportunity for individuals with a strong foundation in Python and SQL to contribute to the support and development of applications from a data perspective while gaining valuable industry experience. Responsibilities: Assist in the design and implementation of software components based on specifications. Contribute to system integration and testing efforts under guidance. Perform basic troubleshooting and resolve straightforward issues. Conduct development testing of software components with supervision. Collaborate with team members to support project efforts efficiently. Execute data manipulation tasks, ensuring high-quality output. Operate and maintain climate change models with appropriate operational controls. Analyze input and output data for errors or inconsistencies and provide support in their resolution. Assist in maintaining and improving analytics models for reliability and performance. 1-2 years of experience as a software developer using Python. Proficiency in working with lists, tuples, dictionaries, and sets. Basic file handling and memory management. Familiarity with simple decorators, generators, and async/await usage. Understanding of basic OOP principles and standard Python modules (pytest, re, and pandas). Basic SQL skills, including: Writing SELECT queries with filters and WHERE clauses. Using aggregate functions like SUM and COUNT. Understanding joins, data types, and basic window functions. Exposure to multiprocessing and multithreading concepts is a plus. Basic verbal and written communication skills, with the ability to follow instructions and seek clarification when needed. Demonstrates empathy and a collaborative spirit in team settings. Basic task prioritization and organization skills. Capable of estimating time for simple tasks and managing personal deadlines effectively. Fluency in written and spoken English. A proactive approach to problem-solving and a commitment to delivering high-quality work. A strong willingness to learn and grow within a collaborative team environment. Nice to have: Exposure to cloud technologies like Docker or Kubernetes. Knowledge of DevOps tools such as Git or Jenkins. Familiarity with financial industry concepts or data analytics. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a highly skilled Senior Amazon Connect Contact Center Engineer to join our remote team. Our client is a prominent American multinational healthcare and insurance organization dedicated to providing comprehensive health benefits, enhancing affordability, streamlining healthcare experiences, and ensuring access to high-quality care. The primary objective of this project is to support scrum teams in implementing Amazon Connect solutions, including digital routing, user service management, and providing training and support for AWS-based systems. Responsibilities: Design and deploy Amazon Connect contact flows, leveraging DynamoDB, Lambda, and Lex Bots to enable intelligent and seamless customer interactions. Create and implement tailored call routing solutions, incorporating routing profiles, queues, callbacks, emergency messaging, business hours, and holiday routing with dynamic messaging capabilities. Develop and optimize custom logic using AWS Lambda to enhance contact center efficiency and performance. Demonstrate advanced technical proficiency in Amazon Connect, with a focus on integrating portal widgets for chat, CRM systems, chatbot development, email, and SMS functionalities. Develop and maintain software applications using programming languages such as Python, Node.js, or Java, with a strong emphasis on integrating AWS Lambda APIs for cloud-based functionality. Utilize version control tools like GIT, GitHub, and TFS to manage code and collaborate effectively with team members. Implement CI/CD practices to streamline software deployment processes and improve delivery efficiency. Collaborate with onshore and offshore development teams, as well as engage with business stakeholders to gather requirements and deliver tailored solutions. Identify, troubleshoot, and resolve technical issues promptly to ensure system reliability and performance. Stay current with AWS best practices and pursue relevant certifications to remain at the forefront of cloud technology advancements. 5+ years of experience working in contact center environments (e.g., Genesys, Avaya, Cisco, etc.). 4+ years of hands-on experience building Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots. Extensive experience with Amazon Connect, specifically in portal widget integration for chat, CRM integration, chatbot development, email, and SMS solutions. Proven expertise in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, and dynamic messaging for business hours and holidays. Strong experience in developing custom logic using AWS Lambda to improve contact center operations. Proficiency in programming languages such as Python, Node.js, or Java, with a focus on AWS Lambda API integration. Familiarity with version control tools like GIT, GitHub, and TFS. Experience with CI/CD pipelines using tools like Terraform, CloudFormation, or Go CD. Excellent problem-solving skills, with the ability to debug and troubleshoot complex technical issues. Strong communication and analytical skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Nice to have: Experience with additional AWS services such as Contact Lens, Transcribe, Comprehend, S3, Athena, QuickSight, Elastic Search, Kibana, and Kinesis. AWS certification(s) is a plus. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We seek a Senior Amazon Connect Contact Center Engineer to join our team remotely. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care. The projects main goal is to assist the scrum teams with the Amazon Connect implementation digital routing, manage user services within Amazon Connect, and offer training and support on AWS solutions. Responsibilities: Develop and implement Amazon Connect contact flows, utilizing DynamoDB, Lambda, and Lex Bots for intelligent customer interactions. Design and implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operations, and holiday routing with dynamic messaging features. Build and manage custom logic with AWS Lambda to improve contact center performance. Write and maintain software using one or more programming languages such as Python, Node.js, or Java, focusing particularly on integrating with Amazon Web Services Lambda APIs to ensure effective functionality in the cloud environment. Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration. Apply CI/CD practices to enhance software deployment efficiency. Coordinate development efforts with both onshore and offshore developers, as well as interact with line-of-business customers to understand requirements and deliver solutions effectively. Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently. Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies. 5+ years of experience in contact center environment(Genesys, Avaya, Cisco etc). 4+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots. Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality. Solid working experience with Python, Node.js, or Java with a focus on AWS Lambda APIs. Familiarity with development and version control tools like GIT, GitHub, and TFS. Competence in CI/CD pipelines using Terraform, CloudFormation, or Go CD. Strong debugging, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with both onshore/offshore developers and business stakeholders. Nice to have: Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking a talented and disciplined Java Back-End Developer to elevate our industry-leading asset management platform. This role offers varied, fast-paced, and challenging work, providing broad exposure to both technology and business aspects. Our goal is to enhance user experience, fulfill business commitments, and continuously modernize and improve platform performance and scalability. Responsibilities: Perform application modifications and enhancements based on business needs. Develop clean, high-quality, and reusable codes based on programming standards. Coordinate with the Project Manager to clearly understand business requirements and expectations. Stay abreast with the latest trends in application development techniques and technologies. Suggest optimal application development solutions to meet or exceed business objectives. Develop best practices to ensure coding efficiency and quality. Analyze and resolve coding issues in a timely and accurate manner. Prepare and maintain coding documentation for reference purposes. Prioritize, plan, and handle multiple tasks effectively. Complete the assigned development tasks within deadlines. Report project status to the Manager on a regular basis. 4+ years of experience in Java Development. 3+ years of experience in developing database-driven web services/applications against SQL databases such as Oracle or MySQL. Experience in Java Collections, Spring Framework, and Multi-threading. Experience with Message Broker (Kafka, RabbitMQ, or comparable technology). Experience with Git and Linux. Any modern IDE is preferrable. Candidate with hands on Debugging skills is preferred. Strong debugging skills and troubleshooting experience in a complex technical setup. Curious, willing to learn, and with an independent attitude. Detail-focused, experience in reviewing technical documentation, diagrams, and plans in order to help meet and/or define requirements. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, and GRE. Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Bachelor s degree in a technology-related field or equivalent professional experience. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We seek a skilled Python and SQL Engineers to work in the data team of a big financial asset management company to support their applications from a data perspective. Responsibilities: Write, test, and maintain Python code and SQL queries to support project requirements. Assist in system integration and debugging, addressing issues as they arise. Collaborate with senior engineers to ensure solutions are aligned with project goals. Conduct development testing to verify components function as intended. Perform data analysis, identify inconsistencies, and propose solutions to improve quality. Participate in task estimation and contribute to project timelines. Maintain technical documentation for solutions and processes. Support ongoing system improvements under the guidance of senior team members. 3-5 years of experience as a software developer using Python. 1-2 years of experience working with relational databases, preferably Sybase, and SQL experience with Database Modeling/Normalization techniques. Experience on Linux operating systems. Experience in the finance industry and knowledge of financial products/markets. Experience working in a globally distributed team. Written and spoken fluency in English. Excellent communication skills, both written and verbal. A track record of taking the initiative to solve problems and working independently with minimal direction. Nice to have: Experience with Python frameworks utilizing Asyncio. Familiarity with cloud technologies like Kubernetes, Docker. Experience with DevOps tools like Git, Maven, Jenkins, GitLab CI. Experience in designing multi-tier application architectures and distributed caching solutions. ETL background in any language or tools. Experience working with large volumes of time series data and building services, APIs, and applications based on it. Ability to troubleshoot and fix performance issues across the codebase and database queries. BA/BS in Computer Science or equivalent practical experience. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking a Senior Full Stack Developer with expertise in Angular to join our team and contribute to a dynamic project. In this role, you will work on managing organizational hierarchies for various companies, maintaining relationships, and handling data transfers during mergers and acquisitions. You will also be responsible for creating indexes and portfolios, determining company weightings within an index, and coordinating approvals to ensure seamless integration into internal systems. Additionally, you will develop an application to track and display audit logs, enhancing transparency and accountability for data changes within the system. Responsibilities: Design, build, and maintain various front-end and corresponding back-end platform components, working with Product and Program Managers. Implement new user interfaces and business functionalities to meet evolving business and customer requirements, working with end users, with corresponding clear and concise documentation. Analyze and improve performance of applications and related operational workflows to improve efficiency and throughput. Diagnose, research, and resolve software defects. Ensure software stability via documentation, code reviews, regression, unit and user acceptance testing for smooth production operations. Oversee level 2&3 application support ensuring smooth operation of existing processes, and new business opportunities are being met. Be a self-starter and work with minimal direction in a globally distributed team. 5+ years of professional experience with Java (using Java 8 or above). 3+ Experience in full-stack user-facing application development using web technologies such as Angular 2+ Strong experience in SQL database, query optimization and execution. Experience developing and integrating REST APIs. Object Oriented Analysis and Design with Design Patterns expertise is a must. Prior experience in supporting Java servers, web apps, and Swing applications is an added advantage Experience with Git. Passion to work in a team environment, multi-tasking, and effective communication skills are a must. Excellent analytical, problem-solving, and debugging skills. Bachelor s / Master s degree in Computer Science or Engineering or a related field. Nice to have: Experience in financial services is desirable (investment banking/asset management) Dev Ops with Azure Dev OPS or equivalent git-based SDLC practices is helpful Flexibility and ability to adapt to other technologies Experience with Cassandra NoSQL Database. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking a Senior Full Stack Developer with expertise in Angular to join our team and contribute to a dynamic project. In this role, you will work on managing organizational hierarchies for various companies, maintaining relationships, and handling data transfers during mergers and acquisitions. You will also be responsible for creating indexes and portfolios, determining company weightings within an index, and coordinating approvals to ensure seamless integration into internal systems. Additionally, you will develop an application to track and display audit logs, enhancing transparency and accountability for data changes within the system. Responsibilities: Design, build, and maintain various front-end and corresponding back-end platform components, working with Product and Program Managers. Implement new user interfaces and business functionalities to meet evolving business and customer requirements, working with end users, with corresponding clear and concise documentation. Analyze and improve performance of applications and related operational workflows to improve efficiency and throughput. Diagnose, research, and resolve software defects. Ensure software stability via documentation, code reviews, regression, unit and user acceptance testing for smooth production operations. Oversee level 2&3 application support ensuring smooth operation of existing processes, and new business opportunities are being met. Be a self-starter and work with minimal direction in a globally distributed team. 5+ years of professional experience with Java (using Java 8 or above). 3+ Experience in full-stack user-facing application development using web technologies such as Angular 2+ Strong experience in SQL database, query optimization and execution. Experience developing and integrating REST APIs. Object Oriented Analysis and Design with Design Patterns expertise is a must. Prior experience in supporting Java servers, web apps, and Swing applications is an added advantage Experience with Git. Passion to work in a team environment, multi-tasking, and effective communication skills are a must. Excellent analytical, problem-solving, and debugging skills. Bachelor s / Master s degree in Computer Science or Engineering or a related field. Nice to have: Experience in financial services is desirable (investment banking/asset management) Dev Ops with Azure Dev OPS or equivalent git-based SDLC practices is helpful Flexibility and ability to adapt to other technologies Experience with Cassandra NoSQL Database. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking a Project Manager to lead and oversee cross-functional initiatives. The ideal candidate will have strong customer-facing skills, exceptional task management abilities, experience in resource allocation, and keen attention to detail. Responsibilities: Communicate effectively with clients, addressing inquiries, concerns, and feedback with clarity and professionalism. Maintain regular client interactions by implementing a structured communication plan with key stakeholders. Conduct quarterly onsite client visits to strengthen relationships, discuss project progress, gather feedback, and identify new business opportunities. Prioritize tasks effectively, set clear objectives, and ensure timely completion of deliverables. Proactively address challenges, demonstrating a strong sense of urgency in issue resolution. Ensure accuracy and quality in all aspects of communication and documentation. Supervise an engineering team by conducting 1:1 meetings, performance assessments, and goal setting to maintain engagement and motivation. Monitor and control the financial aspects of the project, including revenue and costs, to maintain business profitability. Obtain client approval every month for invoicing purposes, ensuring timely and accurate billing. Prepare and present weekly project reports to stakeholders, summarizing progress, key metrics, and achievements to support informed decision-making. Collaborate with the recruiting team to attract top talent for Miratech, actively participating in preselections and interviews. Identify and gather client requirements for new engagements while gaining a deep understanding of existing and upcoming projects. 4+ years of experience managing client interactions and relationships. Excellent written and verbal communication skills, with impeccable spelling and grammar. Strong organizational skills, with the ability to manage tasks efficiently, prioritize workloads, and meet deadlines consistently. Proactive, results-oriented approach with a strong sense of urgency in handling challenges. Meticulous attention to detail in all work aspects, including documentation, reporting, and communication. Nice to have: Experience managing Data projects. Background in Technology Innovation & Transformation. Experience in technical roles. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a Java Back End Developer to join our team, who will help us work on solutions and implement technologies that will improve user experience. Responsibilities: Design and implement software components according to the specifications. Perform system integration and testing, problem troubleshooting, and resolution. Perform development testing of software components. Proactively collaborate with teammates to ensure that the project efforts proceed efficiently and with predictability. Provide technical input into product roadmaps. 3+ years of Java development experience using Java 8 or above. Experience in Spring, hibernate. Strong experience in SQL database. Experience with Message Broker (Kafka, RabbitMQ, or comparable technology). Experience with Git and Linux. Any modern IDE is preferrable. Candidate with hands on Debugging skills is preferred. Good to have experience working on event-based architecture, file processing, NoSQL, and GRPC protobufs. Strong data engineering skills using language in building data pipelines for applications. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a Java Back-End Developer to join our dynamic team. The ideal candidate will have extensive experience in Java with strong proficiency in SQL (Sybase and MS SQL). You will play a critical role in designing, developing, and maintaining high-performance, scalable software solutions. This is an exciting opportunity to work on diverse projects and contribute to complex software systems. Responsibilities: Design and implement software components according to the specifications. Perform system integration and testing, problem troubleshooting, and resolution. Perform development testing of software components. Proactively collaborate with teammates to ensure that the project efforts proceed efficiently and with predictability. Provide technical input into product roadmaps. 3+ years of Java development experience using Java 8 or above. Experience in Spring, hibernate. Strong experience in SQL database. Experience with Message Broker (Kafka, RabbitMQ, or comparable technology). Experience with Git and Linux. Any modern IDE is preferrable. Candidate with hands on Debugging skills is preferred. Good to have experience working on event-based architecture, file processing, NoSQL, and GRPC protobufs. Strong data engineering skills using language in building data pipelines for applications. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role & responsibilities:Outline the day-to-day responsibilities for this role.Preferred candidate profile:Specify required role expertise, previous job experience, or relevant certifications.Perks and benefits:Mention available facilities and benefits the company is offering with this job.

We are looking for a Engineers with expertise in Golang (Go),to design, develop, and maintain automated pipelines for cloud-based applications and contact center solutions. The ideal candidates will also be responsible for developing integration modules between different cloud systems such as Salesforce, Microsoft Dynamics, and other enterprise platforms. Responsibilities: Develop automation scripts in Golang (Go) and Python for deployment orchestration, monitoring, and infrastructure management. Develop and maintain CI/CD pipelines for AWS-based applications and Genesys Cloud solutions. Automate deployments, infrastructure provisioning, and testing using AWS services (CodePipeline, CodeBuild, CodeDeploy, Lambda, etc.). Manage containerized workloads using Docker and Kubernetes (EKS preferred). Integrate and manage Genesys Cloud APIs for contact center automation and real-time data synchronization. Implement integration modules between different cloud systems (e.g., Salesforce, Microsoft Dynamics, ServiceNow, etc.) for seamless data exchange. Monitor and improve infrastructure performance, security, and scalability. Implement Infrastructure as Code (IaC) using Terraform, AWS CDK, or CloudFormation. Configure and maintain monitoring, logging, and alerting with AWS CloudWatch, Prometheus, or Grafana. Collaborate with development, DevOps, and contact center teams to ensure smooth software delivery. 3+ years of experience in Golang (Go). Knowledge of message queues (Kafka, SQS, SNS). Containerization and Orchestration experience with Docker and Kubernetes (EKS preferred). Experience integrating cloud applications (Salesforce, Microsoft Dynamics, ServiceNow, etc.). Strong understanding of networking, security, and cloud best practices. Version control expertise with Git and Git workflows. Nice to have: Experience with Genesys Cloud Architect (flows, IVR scripting, and integrations). Knowledge of Genesys Cloud WebRTC, Web Messaging, and real-time analytics integration. Experience with Genesys Cloud APIs for managing agents, queues, conversations, and reporting.Hands-on experience with AWS services (EC2, EKS). Experience with serverless architecture (AWS Lambda, Step Functions). Experience with GitOps (ArgoCD, FluxCD). We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a Engineers with expertise in Golang (Go),to design, develop, and maintain automated pipelines for cloud-based applications and contact center solutions. The ideal candidates will also be responsible for developing integration modules between different cloud systems such as Salesforce, Microsoft Dynamics, and other enterprise platforms. Responsibilities: Design and develop microservices in Golang as part of MiraBridge Link, a universal event-driven integration platform. Build adapters for external systems (e.g., Salesforce, Microsoft Dynamics, ServiceNow) to enable standardized event triggers and workflow actions. Implement integration with Genesys Cloud APIs for backend data synchronization and real-time workflow orchestration. Develop and manage containerized services using Docker and deploy them on Kubernetes (EKS preferred). Collaborate with the architecture team to define and optimize event-driven messaging patterns using message queues (e.g., Kafka, NATS). Ensure observability through proper logging, monitoring, and alerting with tools like Prometheus, Grafana, and CloudWatch. Work closely with DevOps and integration engineers to deliver scalable, high-availability backend services. 3+ years of experience in Golang (Go). Knowledge of message queues (Kafka, SQS, SNS). Containerization and Orchestration experience with Docker and Kubernetes (EKS preferred). Experience integrating cloud applica

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Develop Conversational Design and strategy that align with business objectives and user needs. Define use cases, conversation flows, and dialogue structures Ensure conversational experiences are engaging, intuitive, and impactful for end-users. Apply conversational writing principles to create natural, user-friendly interactions. Optimize virtual assistant experiences through grammar refinements, NLU model improvements, and strategic enhancements. Work closely with cross-functional teams, including Solution Architects, business stakeholders, and developers Continuously improve chatbot and voice assistant experiences by implementing data-driven enhancements. 3+ years of proven experience in conversation design, chatbot development, or voice assistant design. Google CCAI development experience Experience of working with Google DialogFlow Strong understanding of NLU concepts, including intents, entities, and contextual understanding. Experience designing and building multiple conversational assistants using any toolset and program languages (any of: C++, C#, NodeJs, JS) Ability to create compelling, user-friendly conversational experiences. Strong analytical skills to assess and improve voice assistant performance. Experience working with conversational AI tools and platforms. Familiarity with UX research methodologies to inform design decisions. Nice to have: Hands-on experience with AI-driven chatbots and voice assistants. Experience in designing demos and prototypes for conversational AI solutions. Understanding of business-side considerations and the value conversational AI brings to organizations. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, and GRE. Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Bachelor s degree in a technology-related field or equivalent professional experience. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform. This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams. The Solution Architect will oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements. Key Responsibilities: Design end-to-end solutions that align with enterprise environments and business needs. Establish and promote best practices, reusable design patterns, and architectural standards. Create clear and concise documentation, including backend integration specifications, business logic implementation details, and high-level architecture designs. Identify the APIs needed (Analysis and onboarding, API request/response structures, and DTO classes). Also designing high level design for the middleware teams to enable them to produce MW services. Act as a liaison between business stakeholders and development teams to translate business requirements into technical solutions. Work closely with engineers to support the implementation of designed solutions. Engage proactively with external teams to ensure alignment and successful project execution. Tune voice solutions for optimal performance, leveraging best practices in configuration and AI/ML-powered speech recognition systems. Over 5 years of proven experience as a Solution Architect, preferably in voice-based solutions and cloud platforms. 3+ years of experience with Google Dialogflow CX and large language models (LLM). Experience with designing secure and scalable backend integrations. Deep knowledge of IVR/bot systems Deep understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions. Proficiency in API development, API integrations, authentication mechanisms (OAuth, certificates), and data mapping. Proficient in managing the transfer and storage of conversational data between platforms. Hands-on experience designing call flows using Visio or Idraw.io. Design and documentation skills tailored to meet the specific business needs of enterprise solutions. Excellent communication and collaboration skills. Experience working with business stakeholders to define requirements and deliver solutions. Nice to have: Hands-on experience in development and implementation solution in Google CCAI Background in AI-driven speech processing and conversational AI solutions. Prior experience in an Agile development environment. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for an experienced and highly organized Scrum Master to support two Agile teams, each managing multiple ongoing projects. This role requires strong communication and facilitation skills, as well as the ability to adapt Agile practices flexibly, without rigidly adhering to any one framework. The ideal candidate will have a servant leadership mindset, helping teams navigate challenges, improve collaboration, and maximize business value through effective Agile practices. Key Responsibilities: Facilitate Agile ceremonies, including stand-ups, sprint planning, retrospectives, and reviews. Adapt Agile practices to suit team and project needs, ensuring flexibility and effectiveness. Serve as a servant leader, identifying and removing impediments to team progress. Foster a collaborative environment, ensuring smooth communication among team members and stakeholders. Track sprint progress, ensuring timely delivery of business value. Work closely with Solution Architects, developers, and designers to align work with business goals and priorities. Support cross-team coordination and dependencies, enabling seamless project execution. 2+ years of experience as a Project Manager or Scrum Master supporting multiple teams. Understanding of Agile methodologies (Scrum, Kanban, SAFe) and flexible Agile approaches. Excellent communication, facilitation, and interpersonal skills. Ability to work in a fast-paced, dynamic environment with multiple priorities. Strong problem-solving skills and a proactive approach to removing obstacles. Familiarity with Agile tools (e.g., Jira, Rally, etc.) Nice to have: Experience leading Agile transformation initiatives. Background of working with CX solutions Experience of working with Google CCAI platform We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.