MIS Executive Cum Customer Support Excutive

Job Description

We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, as well as the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively. Key Responsibilities: Policy Assistance: Assist customers in understanding and adding policies. Provide guidance and clarification on policy-related queries. Technical Error Handling: Analyze technical errors and transfer them to the appropriate department for resolution. Pharmaceutical Error Resolution: Address medication-related inquiries and concerns. Provide guidance on medication doubts and issues Diagnosis Error Management: Handle location discrepancies and doctor availability issues. Process reimbursement requests efficiently. Dashboard Maintenance: Develop and maintain weekly dashboards for reporting purposes. Microsoft Outlook and Excel: Proficient in Microsoft Outlook for effective communication. Regular maintenance and advanced usage of Excel for data management and analysis. Customer Query Handling: Address customer queries promptly via calls, face-to-face interactions, and emails. Ensure timely and accurate responses to customer inquiries. Qualifications and Skills: Bachelor's degree in Business Administration, Information Systems, or related field. Proven experience in a similar role, preferably in the insurance or healthcare sector. Strong knowledge of company policies and procedures. Proficiency in Microsoft Office Suite, particularly Outlook and Excel. Excellent analytical and problem-solving skills. Exceptional communication skills, both verbal and written. Ability to multitask and prioritize tasks effectively. Customer-focused with a strong attention to detail. Additional Requirements: Candidates must be adaptable to evolving processes and possess a proactive approach to problem-solving. They should demonstrate the ability to work independently and collaboratively within a team environment. Experience in handling sensitive customer information and maintaining confidentiality is essential. Job Type: Full-time Pay: ₹11,859.31 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Data entry: 1 year (Preferred) Language: English (Required) Work Location: In person