Job Description

Key Responsibilities: Data Management and Reporting: Collect, analyze, and interpret operational data to generate regular and ad-hoc reports. Design and maintain dashboards and data visualization tools to provide insights into business performance. Ensure accuracy and consistency of data across various platforms and reports. Performance Monitoring: Monitor key performance indicators (KPIs) and other metrics to assess operational efficiency and effectiveness. Identify trends, anomalies, and areas for improvement based on data analysis System Maintenance and Support: Manage and maintain the MIS systems used for data collection and reporting. Ensure data integrity and security within the MIS systems. Provide technical support and troubleshoot issues related to MIS tools and software. Process Improvement: Collaborate with management to identify opportunities for process improvements based on data insights. Implement best practices for data management and reporting. Communication and Collaboration: Liaise with various departments to gather data and understand reporting needs. Present findings and recommendations to stakeholders in a clear and actionable manner. Assist in the development of business cases and strategies based on data analysis. Documentation and Compliance: Maintain comprehensive documentation of data sources, methodologies, and reporting processes. Ensure compliance with data governance policies and industry regulations. Qualifications: Education: Bachelors degree in Business Administration, Information Systems, Computer Science, or a related field. Advanced degrees or certifications in MIS or Data Analytics are a plus. Experience: 2-4 years of experience in MIS, data analysis, or a similar role within a BPO or corporate environment. Skills: Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools like Power BI or Tableau). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Knowledge of BPO operations and performance metrics is desirable. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Detail-oriented with a focus on accuracy and data integrity. Flexibility to adapt to changing business needs and priorities. Working Conditions: Full-time position, typically working during standard business hours. Office environment with possible remote work flexibility.