As a part of the Solutions Engineering team at MoEngage, here are some things you can expect: Continuous learning on the end to end product and exposure to our huge tech stack. Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters The prime and critical focal point for the company representing product, engineering and sales and the company when it comes to existing customers Be part of growing team and has immense visibility across the organization Flexible culture and all doors open to drive ownership and leadership. Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder. Should be flexible to work in rotational shifts and weekends. Responsibilities 3 to 5 years of experience Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment Communicating effectively (both verbal and written) with our customers and internal stakeholders Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly Communicating well with different audiences (developers, technical and non-technical users) Awareness on Information Security concepts and Best Practices Should be Good and Excel At: Programming languages like Python , Java , Javascript , Angular , React Linux/Unix operating systems and REST API Database (SQl/Oracle) Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search What You Must Have Experience In: Bachelors Degree in Computer Science, or equivalent Overall experience in customer facing role (Support/Integration Support) 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products 2+ years of API or SDK implementation and/or integration JavaScript, iOS or Android support experience

About MoEngage MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. Position: Associate Legal Counsel Position Summary: As an Associate Legal Counsel, you will be expected to collaborate across functions to ensure the companys compliance with laws and regulations. Key Responsibilities: 1. Commercial Agreement Drafting and Negotiation: a. Draft and negotiate commercial agreements. b. Structure, draft, and negotiate various commercial agreements with customers, vendors, service providers and handle subsequent amendments or renewals. 2. Contract Review and Analysis: a. Review, interpret, and analyze agreements to advise internal teams on their rights and responsibilities concerning those agreements. b. Ensure that all agreements align with the business model and internal policies. 3. Legal Advice and Research: a. Provide routine legal advice to business and operations units. b. Conduct legal research on various topics and stay updated on relevant laws and regulations. 4. Contract Database Management: a. Maintain the contract database, including sending renewal reminders and processing any renewal or amendment requests as received. Qualifications: Bachelors degree in law (LLB). 2 to 3 years of experience in commercial contract drafting review and negotiation. Candidates with prior experience in contracts in in-house teams will be given preference. Good understanding of contracting/risk issues, including IP, as they apply to the SAAS industry High degree of professional ethics and integrity. Ability to work independently and collaboratively.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. We are looking for a Revenue Operations Manager to help us further our foundation of excellence by reinforcing revenue strategy with metrics, infrastructure, business processes, and best practices. You will assist the GTM team to maximize revenue and efficiency through analytics, reporting, data streams and KPIs. You will be the partner of GTM Leaders in forecasting, territory planning & management as well as their business review cadence. Key Responsibilities Create and maintain sales dashboards, reports, and KPIs to provide insights into sales performance and identify areas of improvement. Develop and implement sales forecasting methodologies to predict revenue outcomes accurately. Ensure the accuracy of the sales pipeline by enforcing consistent data hygiene and standardizing sales processes. Monitor and analyze sales trends to identify opportunities for sales growth and improvement. Ensure the accuracy of the sales pipeline by enforcing consistent data hygiene and standardizing sales processes. Analyze and monitor market trends, customer needs, and competitor activities to identify business opportunities Requirements 3+ years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies. Strong understanding of sales processes, sales metrics, and sales analytics. Hands-on experience of SFDC administration is a must Understanding of key SaaS Sales, Marketing, and CX concepts and how they work in practice (e.g. solution selling) Entrepreneurial self-starter who takes real ownership and delivers high-quality, ambitious work, always looking to improve further. Ability to forge strong relationships with business partners at all levels of the organization. Ability to translate GTM needs and complex business problems into actionable requirements and project milestones. Why Join Us! At MoEngage, we are passionate about our team and technology - see below to know more about us. Life@MoEngage Tech@MoEngage #VibeAsOneTribe @Moengage We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

The Campaign Automation team a.k.a ST and Flows team is one of the core teams for Campaign at MoEngage and is responsible for building a system capable of processing billions of events (50 billion) for multiple campaigns. As part of this team, you would develop a high-performance, scalable and reliable solution to process and analyze real-time events. Here are some of the challenging projects we are working on Scaling our current 50 billion event processing to 3x with improved monitoring and auto-healing systems in place. Looking at scaling out microservices based on tech and product challenges we face at scale along with exploring db s like Scylla to support millions of writes and reads. Improving SLA s from 99% to 99.99% to make sure we are a world-class product in the Customer Engagement space. As part of the Engineering team at MoEngage, here are some things you can expect: Take ownership and be responsible for what you build - no micromanagement Work with A players (some of the best talent in the country) and expedite your learning curve and career growth Make in India and build for the world at the scale of 1.2 Billion monthly active users, which no other internet company in the country has seen. Learn together from different teams on how they scale to millions of users and billions of messages. Explore the latest in topics like Data Pipeline, MongoDB,Kafka, Spark, Flink and share with the team and more importantly have fun while you work on scaling MoEngage. Skill Requirements Bachelors / Masters Degree with minimum 10+ years of overall professional experience and minimum 3+ years experience in managing/leading software development teams. Proven experience in handling large infrastructure and distributed systems Proven experience with at least one of the cloud computing infrastructures - GCP / Azure / AWS Hands-on in Java technologies and frameworks Familiarity with ElasticSearch, and MongoDB is a plus Liaison with Product Management, DevOps, QA and other teams Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting Awareness of Secure Development process and practices Awareness of Information Security concepts and Best Practices At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

About MoEngage MoEngage is an insights-led customer engagement platform trusted by 1,200+ global consumer brands. As a Great Place to Work Company, we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web Mobile platforms , MoEngage technology analyzes billions of data points generated by customers and their devices to predict their behaviour and engage them at every touchpoint throughout their lifecycle with personalized communication. In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Vodafone, and McAfee, along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru. The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartners Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures top 25 private cloud computing companies . As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world. At the same time, the Economics Times names us as one of the Top Organizations for Women. Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the normIs it your passion to uncover opportunities others are unaware of and to champion themDo you crave ownership and a chance to be a part of something that mattersIf so, this may be a worthwhile opportunity for you! Today, MoEngage is an industry pioneer in the space and engages more than 1 billion devices. This includes approximately 65B events tracked per month and 45B+ messages sent to millions of users across the globe. As part of the Engineering team at MoEngage, here are some things you can expect: Make in India and build for the world at a scale of 1 Billion Monthly active users, which no other internet company in the country has seen Take ownership and be responsible for what you build - no micromanagement Work with A players (some of the best talent in the country) and expedite your learning curve and career growth Learn together from different teams on how they scale to millions of users and billions of messages. Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team and more importantly, have fun while you work on scaling MoEngage. We are looking for a talented, experienced UI Engineer to join our team. Responsibilities: Complete ownership of the feature. Find innovative ways to increase efficiency/Application performance Implement Visual Designs in standards compliant. Build efficient and reusable front-end systems and abstractions. Develop responsive designs and thoroughly test cross-browser compatibility. Work with developers to integrate markup across projects Identify and research new UI technologies corporate in the tech stack Suggest and implement improvements to existing product interfaces Ensure that all the assigned systems are performing to scale. Work closely with the product management team to define and refine feature specifications Skills: 1+ years of product development experience with expertise in designing and implementing high-performance web applications Strong hands-on experience in developing web applications using JavaScript Strong experience and knowledge in single-page frameworks using ReactJS and the ability to design the architecture of single-page applications is a MUST. A deep expertise in Javascript, HTML5 and CSS3 is a must Exceptional debugging skills and knowledge of browser developer tools Familiar with RESTful APIs to connect applications to back-end services Familiar with optimization techniques (both in file weight and perceived/actual processing speed), debugging techniques, dynamic content retrieval, state management, e.g.: (Redux), and cross-browser support. Experience in optimizing the application for performance and scalability using CDN, caching, etc Deep experience developing modular, object-oriented JavaScriptStrong command of the HTTP protocol and the latest web standards Knowledge of Node server, Service Workers, Webpack, Node and Typescript would be a plus. Basic awareness of application security practices and deployment techniques for front-end projects. Awareness of Secure Development process and practices Awareness of Information Security concepts and Best Practices

Complete ownership of the feature. Find innovative ways to increase efficiency/Application performance Implement Visual Designs in standards compliant. Build efficient and reusable front-end systems and abstractions. Develop responsive designs and thoroughly test cross-browser compatibility. Work with developers to integrate markup across projects Identify and research new UI technologies & corporate in the tech stack Suggest and implement improvements to existing product interfaces Ensure that all the assigned systems are performing to scale. Work closely with the product management team to define and refine feature specifications Skills: 3+ years of product development experience with expertise in designing and implementing high-performance web applications Strong hands-on experience in developing web applications using JavaScript Strong experience and knowledge in single-page frameworks using ReactJS and the ability to design the architecture of single-page applications is a MUST A deep expertise in Javascript, HTML5 and CSS3 is a must Exceptional debugging skills and knowledge of browser developer tools Familiar with RESTful APIs to connect applications to back-end services Familiar with optimization techniques (both in file weight and perceived/actual processing speed), debugging techniques, dynamic content retrieval, state management e.g.: (Redux), and cross-browser support. Experience in optimizing the application for performance and scalability using CDN, caching, etc Deep experience developing modular, object-oriented JavaScriptStrong command of the HTTP protocol and the latest web standards Knowledge of Node server, Service Workers, Webpack, Node and Typescript would be a plus. Basic awareness of application security practices and deployment techniques for front-end projects. Awareness of Secure Development process and practices Awareness of Information Security concepts and Best Practices

Take ownership and be responsible for what you build - no micromanagement Work with A players (some of the best talent in the country) and expedite your learning curve and career growth Make in India and build for the world at the scale of 1.2 Billion monthly active users, which no other internet company in the country has seen. Learn together from different teams on how they scale to millions of users and billions of messages. Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team and more importantly have fun while you work on scaling MoEngage. Skill Requirements Bachelors / Masters Degree with minimum 10+ years of overall professional experience and minimum 2+ years experience in managing/leading software development teams. Proven experience in handling large infrastructure and distributed systems Proven experience with at least one of the cloud computing infrastructures - GCP / Azure / AWS Proven experience in handling multiple teams/functions. Hands-on in Java OR Python-related technologies and frameworks Familiarity with ElasticSearch, Spark, Apache Flink and MongoDB is a plus Liaison with Product Management, DevOps, QA and other teams Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting Awareness of Secure Development process and practices Awareness of Information Security concepts and Best Practices

Responsibilities Connect and encourage ISVs to build a native integration with MoEngage to support Ecosystem growth Collaborate with Product Management to priortize integrations and ensure support for building and listing integrations Work closely with Partner Marketing to launch integrations with a relevant content assets and promotional campaigns Manage global GTM programs with priority partners to drive pipeline and brand awareness Ensure enablement and certification of partners Collaborate with regional marketing teams to develop and execute various marketing campaigns Build and execute programs to foster deeper relationships with GTM teams of partners Requirements (Skills, Knowledge, Abilities) 3+ years of experience in technology, cloud partnerships 5 to 8 years of business development development experience Deep understanding of ISV Alliances, Partner Ecosystems and Co-marketing Ability to own parts of the program independently and drive desired outcomes. Familiarity with Martech SaaS solutions will be a definite advantage Demonstrate strong written and oral communication skills

Map company s sales process with customer s buying process to understand and enhance what skills, knowledge, process and tools are required by our reps to increase velocity and conversion rates at each stage in those processes Develop and manage the 12-18 month Sales Enablement roadmap Establish metrics and objectives for sales enablement and make recommendations for increasing sales productivity. Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need. Create and update playbooks based on seller feedback and shifting market demands. Help create a development program for frontline managers to ensure they have the skills, knowledge, processes and tools required to lead their sales teams effectively Roll out a comprehensive on-boarding program Partner with sales leadership and establish a sales competency and assessment framework to ensure that the needs of salespeople, and their managers, are met. Participate in the selection and implementation/deployment of technologies to increase efficiency and effectiveness. Support product launches by preparing and enabling the sales reps to understand and communicate the value of our solution. Drive the adoption of sales methodologies Be an active participant in delivering the Sales Kick-off Qualifications Minimumof 2-3 years of experience in a sales enablement role Prior experience in a Sales or Account Management would be a plus Excellent listener and communicator. Any changes within the organization, product offerings, or sales content need to be clearly communicated to all sales reps. Able to multitask and manage various projects spanning multiple stakeholders Excellent presentation skills - able to keep the audience engaged in a virtual environment with a great story telling ability and with good-looking visuals Minimum Bachelor s degree is preferred

Take ownership and be responsible for what you build - no micromanagement Work with A players (some of the best talents in the country), and expedite your learning curve and career growth Make in India and build for the world at the scale of 900M active users, which no other internet company in the country has seen Learn together from different teams on how they scale to millions of users and billions of messages. Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team and more importantly, have fun while you work on scaling MoEngage. About IAM Team : IAM team is one of the core teams at MoEngage, responsible for developing and implementing IAM architecture and solutions to address current and emerging security and business requirements of the organisation. IAM team is also responsible for handling authentication and authorisation of any request that reaches MoEngage servers, handling billions of api calls per second with minimal latency. Here you will be working on some of core distributed computing concepts as well as challenging CS problems and getting better understanding of handling data at scale. Here are some of the challenging projects in the IAM team. 1. Building solution around Single Sign On, multi factor authentication 2. Building solution around roles and identity for better access management for the customers Requirements Strong coding skills, 1-3 years of experience in Backend development. Knowledge and interest in handling distributed systems. Proficiency in one of the high-level programming languages. Preferably: Python/Java Familiarity with at least one of the cloud computing infrastructure - GCP / Azure / AWS. Experience with API development & Integration. Hands-on experience in developing backend applications using REST APIs. Familiarity with ElasticSearch, MongoDB is a plus. Awareness of Secure Development process and practices Awareness on Information Security concepts and Best Practices