Main Duties and Responsibilities:The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.Work with our operating system Maestro/MOVIN Platform to Plan, execute and monitor import & export shipmentsCoordinate collections, deliveries, drop offs and recoveries with other departments / Offices / Agent and drivers.Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processesPrep and maintain temperature controlled shipments as required.Provide the proper documentation to the agent Movin express for collections, deliveries, drop offs and recoveries.Confirm that every recovery is complete by matching the information against the manifest during reception process.Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.Notify any discrepancies to the respective department, agent or Movin Express and update Maestro accordingly.Define the best possible route to dispatch the shipment to its final destination.Condition shipments as required and update the proper milestones in Maestro.Obtain a booking with the airline and consign the MAWB as instructed.Enter the Route Leg for Domestic/International Flights.Send the Alert through Maestro/MOVIn Platform, Emails.Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.Use Daily Schedule Report and update Maestro with all departures from the airportHandling of irregularitiesPerform additional administrative work as deemed necessary.

Please find below the details: JOB ROLE & RESPONSIBILITIES:Generating leads through cold calling converting leads into customer for the company.Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.Builds successful partnerships with key stakeholders at all levels of customers organizations to cultivate relationships and generate revenue opportunities across all product and service lines.Presents solutions to customers to gain approval of proposals and move forward with the sales process.Visits customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed. Meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.Discusses complaints with companys personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.Follows-up with customers to ensure successful problem resolution.Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.Maintains and monitors records of customer information and account performance to track sales performance to objectives.Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.SKILLS AND KNOWLEDGE REQUIREMENTSExperience in generating new and repeat sales by providing services and technical information.Experience in conduction customer and competitive analysis.Negotiation skills and the ability to develop strong working relationships.Good listening skills and the ability to anticipate business needs.Knowledge of CRM software and Microsoft Office Suite.Customer service attitude with excellent negotiation skills.

Dear Candidate,Please find below the details:Role & responsibilities Evaluates Price Quota Requests (PQRs) from the field for accuracy, completeness, and validity to ensure all information is provided to fulfill the pricing request.Reviews RFQs and pricing requests to understand customer drivers and ensure necessary information is provided for customer pricing formulation. Understands how bids compares to market rates and competitive situations and reviews costs associated with bid to ensure appropriate profitability guidelines.Evaluates competitive situations, current market conditions, and profitability of accounts to formulate sales/pricing strategies.Develops appropriate sales/pricing strategies to position companies effectively and appropriately in relation to the competition and marketplace while taking profitability and contribution into consideration.Completes ad hoc analyses for upper management to provide information on financial impacts of different pricing scenarios (e.g., impacts of competitor vs. UPS offers, impacts of weight, impacts of rate increases, etc.).Understand the Pricing model and cost drivers and make appropriate adjustment based on the input of operation/IE and finance after validation. Working on Adhoc request/pricing on daily basis and prepare the elements for Country pricing committee for appealed bids.Audits contracts or addendums for accuracy and completeness before they are sent to the field to ensure contract and addendums are correct and the proper discounts are offered.Submits completed bid acceptance checklists, bid response forms, signed copies of contracts or addendums, bid worksheets, and cost summaries to the appropriate group to begin implementation.Reviewing and helping in start to end process of creating a customer order in SAP with attaching correct customer approved freight in system. Creation of contract in system (SAP) aligned with all terms and conditioned agreed in. Mapping the requirement of contract in SAP such as Fuel surcharge, etc. Resolving daily requirement/query raised in SAP for Pricing, Truck and lanes. Resolving Old and new billing query raised through system and mail on daily basis. Generating Customer Revenue and profit report monthly or adhoc basis when required for review. Complying to Audit norms and implementation and guiding Sales team and pricing team for it while process work through system. Collecting, Data building and maintaining supporting documents, which would be required in audit. Tracks the progress of PQRs to maintain the response time goals set by the Pricing Group.Sends contracts to Legal for review when required to evaluate any customized contract language requested by customers.Provides contracts to the account Manager and Head Sales to present to customers for signing and execution.SKILLS AND KNOWLEDGE REQUIREMENTSUnderstanding of revenue management, pricing, and rate setting procedures, policies, and systems.Experience in managing strategic portfolio & delivered timely solutions for complex projects.Information Analysis & Solution Generation Knowledge.

Job Title: Assistant Manager - Centre Operations Band: 3 Reports to: Senior Manager - Centre Operations Location: Mumbai Function: Operations Assistant Manager - Centre Operations is responsible for supervising the daily performance of service providers to ensure quality service, improve performance and maintain compliance with environmental, health and safety requirements. JOB ROLE & RESPONSIBILITIES: Manages On-Road Performance Works with Operations staff, Outside Service Partners (OSPs) and service providers/drivers to maximize day-to-day operations and ensure packages are delivered in a safe, timely and professional manner.Completes administrative tasks (i.e. performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the OSPs and Service Providers/drivers.Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.Completes required audits during on-job supervision rides to ensure adherence to company policies and procedures.Utilizes technology to identify opportunities for performance improvement and risk mitigation. Supervises and Develops Others Determines employees training needs to produce continuous development plans.Provides on-going feedback and support to improve performance.Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.Holds others accountable to established performance levels to achieve individual and group goals.Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork. Maintains Operational Performance Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.Reviews and analyzes work processes and work schedule information (e.g. exception reports, volume delivered/hour, kilometers driven, vehicle line up, hours worked, accidents etc.) to identify opportunities to reduce costs and improve performance.Administers the disciplinary process and involves upper management to address performance issues with employees.Engages cross-functionally for peak planning to provide effective service and control costs. Ensures Health/Safety ComplianceServes as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.Maintains updated employee training and certifications to provide a safe, proficient work environment.Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc. Solicits input from team members and employees to improve the work environment.Holds team accountable to execute agreed plans of safety, service and production standards.Reviews training documentation to ensure compliance with company and regulatory training requirements. Supports Collaborative Work EnvironmentCommunicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.Provides communication and training to employees to share updates on new services and procedural changes.Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.Develops and maintains working employee relationships to promote positive labor relations. Identifies Customer NeedsCommunicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.Encourages service providers to identify and forward volume development opportunities to management.Creates a customer focused work environment to emphasize service and focus on building the business.Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers. SKILLS AND KNOWLEDGE REQUIREMENTSGood knowledge of package-centre operations in first mile and last mileKnow-how of budget preparation and forecasting.Experience in managing strategic portfolio & delivery of timely solutions for complex projects.Negotiation skills and the ability to develop strong working relationships.Good listening skills and the ability to anticipate business needs.Knowledge of Microsoft Office Suite.Ability to manage multiple tasks at a time. Educational Qualifications: Bachelor’s Degree or equivalent Relevant Experience: Overall 5-6 years of relevant experience in similar capacity and industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Engage, Inspire and Develop people Page 1 of 3

JOB ROLE & RESPONSIBILITIES: Generating leads through cold calling converting leads into customer for the company.Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.Builds successful partnerships with key stakeholders at all levels of customers organizations to cultivate relationships and generate revenue opportunities across all product and service lines.Presents solutions to customers to gain approval of proposals and move forward with the sales process.Visits customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed. Meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.Discusses complaints with companys personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.Follows-up with customers to ensure successful problem resolution.Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.Maintains and monitors records of customer information and account performance to track sales performance to objectives.Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management. SKILLS AND KNOWLEDGE REQUIREMENTS Experience in generating new and repeat sales by providing services and technical information.Experience in conduction customer and competitive analysis.Negotiation skills and the ability to develop strong working relationships.Good listening skills and the ability to anticipate business needs.Knowledge of CRM software and Microsoft Office Suite.Customer service attitude with excellent negotiation skills. Educational Qualifications: MBA Degree or equivalent Relevant Experience:3-5 years Sales experience in Logistics Industry.Proven track record of managing sales territories across medium and large size customers. Excellent negotiations and communication skill.Experience in working with multiple industry segments preferred. Ability to communicate in regional languages. Competencies Achieve ResultServe and Delight your customers Collaborate with others

Job descriptionJOB ROLE & RESPONSIBILITIES:Identify suitable MSPs for Last Mile and First Mile operations across the country.2. Monitors Existing Movin Service Providers (MSP) Maintains customer relationships to improve service and identify growth opportunities.3. Coordinates with departments to setup MSPs to monitor services on a daily basis.4. Audits MSP processes to ensure compliance and identify possible optimization.5. Implements safety procedures and policies with MSPs to provide a safe, proficient work environment.6. Implements New MSPs Initiates and performs training for MSP representatives to ensure UPS policies and procedures are communicated to the MSP.7. Works with the region functions to develop new MSP contracts, reporting templates, tools and service agreements.8. Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance.9. Creates strong contact with relevant MSPs to identify potential strategic MSPs.10. Negotiates with MSPs to represent the MOVIN position to get best service for best rates.11. Sets up Business Plan for relevant MSP businesses to support the MOVIN Business Planning process.12. Trains the MSP in using MOVIN Operations process to ensure consistency to MOVIN and customer systems.13. Trains the MSPs on MOVIN services and shares MOVIN methodology and best practices to lead the MSP to become an efficient strategic MOVIN partner who provides best service for best rates.14. Maintains quality control documents to maintain standards.15. Creates standard operating procedures for the training group to promote consistency and improve performance.16. Works with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance.17. Assists in monthly business plan reviews with MSPs to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments.18. Supervises and Develops Others Determines employees training needs to produce continuous development plans.19. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.20. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company's policies and procedures in a timely manner to motivate and foster teamwork.Educational Qualifications:Bachelors Degree or equivalentRole & responsibilitiesPreferred candidate profile Role & responsibilities Preferred candidate profile Perks and benefits

This role supports the channel strategy creates partnerships, initiatives to achieve volume and revenue through channels. Provides day-to-day support to channel partner, negotiates pricing and other initiatives to drive growth. JOB ROLE & RESPONSIBILITIES: Managing Channel Partners/Franchisee (Sales, Collection, Operational Escalations, Network Expansion, Branding/Promotions) Identifying Prospecting Clients for new business development Generating and Developing Potential Clients for the region Maturing Channel Partners' customer leads Increasing Channel Partners Numbers to meet monthly target Maintaining healthy & cordial relationships with the internal customers for expanding business & resolving the queries & complaints for high customer satisfaction Competitor analysis based on their product and service offerings SKILLS AND KNOWLEDGE REQUIREMENTS Knowledge of CRM software and Microsoft Office Suite.An ability to understand and analyze sales performance metrics.Customer service attitude with excellent negotiation skills. Educational Qualifications: Bachelors Degree or equivalent Relevant Experience: 4-5 years experience in Channel/franchise Business Development in Logistics Industry.Should be confident and comfortable to take up an Individual Contributors role. Competencies Achieve ResultServe and Delight your customers Collaborate and Partner with others Engage, Inspire and Develop people

Job Title: Executive - Inside Sales Band: 1 Reports to: General Manager Sales (CSM) Location: Gurgaon Function: Commercial The Executive-Inside Sales is responsible for managing outbound and inbound communications to drive sales growth, generate leads, and support the field sales team. This role plays a crucial part in reactivating inactive clients, qualifying leads, and expanding the customer base in the dynamic logistics sector in India. The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to collaborate with multiple stakeholders. JOB ROLE & RESPONSIBILITIES: Outbound and Inbound Call ManagementConduct outbound calls to potential clients to introduce logistics services and explore business opportunities.Handle inbound inquiries from businesses, providing detailed information about services and resolving their queries.Maintain customer focus in all interactions to build strong relationships.Lead Generation along with MarketingIdentify and source potential B2B clients through research, databases, and online platforms along with Marketing.Create and maintain a robust pipeline of leads to ensure consistent sales opportunities.Utilize creative strategies to target decision-makers within organizations.Client ReactivationProactively reach out to inactive or "dead" clients to understand their needs and offer customized solutions.Address past issues or concerns to rebuild trust and reinstate business relationships.Contact BGMs to learn more about customer existing selling strategiesSupport to Field Sales TeamCollaborate with the field sales team by sharing qualified leads and client insights.Assist in scheduling meetings, preparing sales materials, and coordinating follow-ups.Act as a liaison between the client and field sales representatives to ensure smooth communication.Lead QualificationAssess and qualify leads based on Segmentation, business requirements, potential, and alignment with logistics solutions.Maintain accurate records of leads and client interactions in the CRM / Salesforce system.Prioritize high-potential leads and route them to the appropriate sales channels/Verticals.Maintain up to date knowledge of MOVIN products and services to generate sales solutions that meet customer needs SKILLS AND KNOWLEDGE REQUIREMENTS Experience in generating new and repeat sales by providing services and technical information.Experience in conduction customer and competitive analysis.Negotiation skills and the ability to develop strong working relationships.Good listening skills and the ability to anticipate business needs.Knowledge of CRM software and Microsoft Office Suite.Customer service attitude with excellent negotiation skills. Educational Qualifications: Bachelors degree in business, Logistics, or a related field (preferred). Relevant Experience:13 years of experience in sales, customer service, or lead generation, preferably in the logistics or B2B sector.Excellent negotiations and communication skill.Experience in working with multiple industry segments preferred. Ability to communicate in regional languages. Competencies Achieve ResultServe and Delight your customers Collaborate with others