Job Description

Job Title: MSP Platform Specialist Location: Thane, MH, India Job Type: Full-Time Shift: 24x7 Operations Support Department: NOC, SOC, and Help Desk Job Summary: We are seeking a MSP Platform Specialist to oversee, manage, and optimize the suite of MSP tools supporting our 24x7 NOC, SOC, and Help Desk operations . This role involves owning, integrating, maintaining, and enhancing MSP applications to improve service delivery, automation, and operational efficiency. The ideal candidate will also be responsible for training internal teams on best practices and ensuring seamless functionality across all tools used in daily operations. Key Responsibilities: Platform Ownership & Management: Administer, configure, and maintain core MSP applications, including RMM, PSA, SIEM, ITSM, Ticketing, Remote Access, Patch Management, and Security Tools . Ensure high availability, performance, and security of all MSP platforms supporting 24x7 NOC, SOC, and Help Desk operations . Regularly update and patch software to mitigate vulnerabilities and ensure compliance with security policies. Manage vendor relationships, licensing, and renewals for all MSP tools. Tool Integration & Automation: Design and implement integrations between MSP tools to streamline workflows and reduce manual effort. Leverage APIs and automation scripts to enhance operational efficiency. Optimize alerts, dashboards, and reporting to improve incident response and proactive monitoring. User Training & Support: Develop and deliver training sessions for internal teams on best practices, new features, and workflow optimizations for MSP tools. Act as the subject matter expert (SME) for all MSP platform-related inquiries. Document SOPs, troubleshooting guides, and FAQs to support Help Desk and NOC teams. Performance Monitoring & Continuous Improvement: Monitor tool performance and usage analytics to identify areas for improvement. Work with NOC, SOC, and Help Desk teams to gather feedback and enhance platform usability. Evaluate and recommend new tools or features to improve efficiency and service quality. Qualifications & Skills: 5+ years of experience in an MSP or IT Service Provider environment. Strong expertise in RMM, PSA, SIEM, ITSM, and cybersecurity platforms . Hands-on experience with automation, scripting (PowerShell, Python, or similar), and API integrations . Solid understanding of networking, cybersecurity, and IT service management frameworks. Experience in 24x7 operations and managing mission-critical applications. Strong troubleshooting skills and ability to diagnose and resolve platform-related issues. Excellent communication skills with the ability to train and support technical teams. Preferred Certifications: ITIL, Microsoft, Cisco, or vendor-specific certifications (e.g., ConnectWise, RMM, N-able, SentinelOne, Splunk). Why Join Us? Be a key player in managing and optimizing cutting-edge MSP technologies. Work in a fast-paced, 24x7 IT operations environment with a focus on innovation. Competitive salary, benefits, and opportunities for professional growth.