The Site Reliability Engineer (SRE) ensures the availability, reliability, performance, and security of applications and infrastructure at the State Data Center (SDC). This role involves proactive monitoring, incident response, system optimization, and process improvements to maintain high service levels and compliance with security standards. The SRE will work closely with IT teams to enhance system resilience and efficiency. Roles and Responsibilities Implement infrastructure monitoring (CPU, Memory, Disk, Network) using Zabbix, Prometheus, Grafana, or ELK Stack. Monitor database performance (PostgreSQL, MySQL, Oracle DB) and recommend optimizations. Establish log aggregation and alerting mechanisms to detect anomalies. Generate uptime and SLA compliance reports for management review. Diagnose system and network issues, escalate as required, and track resolution. Maintain a ticketing system for issue documentation and trend analysis. Conduct root cause analysis (RCA) and implement preventive measures. Perform post-incident reviews (PIRs) to improve system resilience. Ensure high availability and failover readiness for critical services. Optimize database indexing, query performance, and backup strategies. Perform capacity planning to ensure systems can handle peak loads. Implement automated scaling and load balancing for performance optimization. Enforce access control policies, including firewalls, SSH restrictions, and IAM. Ensure timely patching and hardening of OS, middleware, and databases. Monitor for security vulnerabilities and implement necessary mitigations. Ensure compliance with government security policies (CERT-In, ISO 27001). Ensure real-time replication of databases to the disaster recovery (DR) site. Conduct regular failover testing to validate DR readiness. Maintain documentation and runbooks for disaster recovery scenarios. Maintain incident reports, troubleshooting guides, and standard operating procedures (SOPs). Track service-level agreements (SLAs) and prepare compliance reports. Develop training sessions for internal teams on monitoring tools and processes. Desired Skills/Background 5+ years of experience in SRE, IT Operations, or System Administration. Strong Linux (Ubuntu, RHEL, CentOS) and Windows Server knowledge. Experience with monitoring tools (Zabbix, Prometheus, Grafana, ELK, Splunk). Knowledge of networking, VPNs, firewalls, and load balancers. Familiarity with cloud services and on-premises infrastructure. Experience in database administration (PostgreSQL, MySQL, Oracle). Strong troubleshooting and incident management skills. AWS Certified SysOps Administrator, RHCE, ITIL, or Zabbix Certified Specialist. Experience working with State Data Centers (SDCs) and government IT projects.

The Network Engineer ensures network security, performance, and uptime while proactively monitoring and maintaining network infrastructure. The role involves managing firewalls, intrusion detection, antivirus solutions, routing, switching, and troubleshooting various networking components. Roles and Responsibilities Manage firewall administration, intrusion prevention, antivirus, and patch management. Implement and maintain firewall rules, security policies, NAT/PAT, and SSH configurations. Monitor and troubleshoot network performance, routing, switching, and link performance for all L3 and L2 switches. Ensure security compliance and auditing per ISMS requirements. Handle VPN thread management, encryption, and two/three-factor authentication. Block unwanted traffic, update security signatures, and manage patch updates. Oversee IP telephony, ISDN, RAS, and video conferencing solutions. Support problem and change management processes. Administer network upgrades, proactive monitoring, and bandwidth management. Coordinate with external vendors and facility management to ensure smooth network operations. Ensure high availability and reliability of network services for various client departments and citizens. Desired Skills/Background Bachelors degree in Computer Science, IT, or a related field. Strong knowledge of firewalls, security protocols, and network security best practices. Proficiency in routing and switching technologies (AM, MPLS, wireless, broadband). Experience with network monitoring and troubleshooting tools. Familiarity with encryption, authentication protocols, and IPS content filtering. Ability to handle vendor coordination, network optimization, and bandwidth management. Knowledge of service-level agreements (SLAs) and compliance frameworks. Experience in problem resolution, system audits, and performance monitoring. Strong analytical and communication skills with a proactive mindset.

Should have proven experience in Datacentre Design & Management, hosting etc Should have experience in the Operation & Management of Large Data Center Project Should have experience in NoC Operation Should have experience in IT & SLA audits, ISO internal & External audits Understanding of ISO 20000-1:2018 & ISO 27001:2022 compliances for Data Center Projects Should have exposure/experience to IT & Non-IT Infrastructure Management, Server management, SAN, Network, Virtualization, Cloud, and Facility Management Services. Should have experience in implementation of ISO 20000-1:2018 & ISO 27001:2022 standard implementation & Compliance Should have the technical capability in Network Management, Website /Application hosting, Active Directory, DNS, Failover clustering etc Roles & Responsibilities Evaluate and propose Datacenter hardware, software, licenses, and IT Infrastructure requirements for Transformational and new IT Projects Operation & Maintenance of the Data Center Overall design & implementation of Data Center Environment Vendor Engagement for an efficient and cost-effective solution for IT infrastructure procurement Conduct proactive monitoring, investigation, and mitigation of security incidents Recognize potential, successful, and unsuccessful intrusion attempts and compromises through thorough reviews and analyses of relevant event details and summary information Analyze security event data from the network (IDS, SIEM). Search firewall, email, web, or DNS logs to identify and mitigate intrusion attempts. Investigate malicious phishing emails, domains, and IPs using Open-Source tools and recommend proper blocking based on analysis. Resolving project & operational issues and problems Responsible for all technical / non-technical issues in projects Working in very close collaboration with the system administrators, network experts, and database administrators for smooth operation & maintenance of the Data Center Project Provide expertise and guidance to all team members. Perform regular technological watch on IT & Non-IT aspects Key Skills Server, Storage & Virtualization Administration Network & Security Administration Application & Database Cloud Expertise Understanding of Various Mailing Solutions

As a seasoned Business Development/Sales Manager in the IT/ITES Industry, you will play a pivotal role in driving proactive business growth and fostering strong client relationships. Your expertise will be instrumental in studying, designing, and creating detailed project reports (DPRs), white papers, and proposals, while also overseeing broad-level budgeting. Roles and Responsibilities Proactively drive business development initiatives to expand our market presence. Cultivate and nurture client relationships to foster long-term partnerships. Lead the study, design, and creation of DPRs, white papers, proposals, and broad-level budgeting. Conduct thorough research to identify emerging markets and evolving customer needs. Arrange and conduct business meetings with prospective clients to showcase our offerings. Strategically promote our products/services to meet client objectives and address future needs. Provide reliable feedback and exceptional after-sales support to ensure client satisfaction. Establish and maintain enduring relationships with new and existing customers. Desired Skills and Background Experience ranging between 7 10 Years preferably in Government domain. Proven track record as a business development/sales manager in the IT/ITES Industry, with experience in public sector projects. Demonstrable success in achieving sales targets and driving revenue growth. Comprehensive understanding of System Integration Services. Exceptional communication and interpersonal skills. Proficiency in high-level negotiation techniques. and prior experience in customer support and relationship management. Proficient written and verbal communication skills. Capacity to thrive in a fast-paced team environment and handle multiple tasks effectively. Collaborative mindset with emotional maturity, innovation, and self-motivation. Strong analytical and logical reasoning skills. Sense of responsibility and ownership in managing assigned tasks. Ability to engage effectively with senior management.