Title: Software Support Analyst Job Responsibilities: This position is responsible for providing customer support, administering customer support cases, monitoring application data and supporting customer training. Customer support, Issue Tracking and Resolution- • Provide customer support to clients over phone, email and web case submissions. • Enter case data into the system update and close cases as appropriate. Diagnose customer issues- • collect pertinent data on the issue. • Provide support for items where solution is known and close case. • For new problems, appropriately assign cases for resolution. • monitor all cases to ensure that resolution deadlines are being respected. • follow up with assignees as necessary to close cases. • Document all solutions and maintain a solution database. • Prepare monthly reporting on customer support activity. • Work with the customer support team to proactively evaluate and improve customer support. • Participate in next release design to create awareness of customer problems. Client Data Monitoring and Reporting • Monitor regular data upload from clients. • Ensure timely data submissions. • Observe data monitoring protocols. • Prepare scheduled client reports. • Assist with other client reporting as necessary. Technical Training • Ability to participate in QA / UAT, deployments, and configurations. Assist in preparation for on-site and web-based training. • Conduct training at client locations or via the web. • Ability to develop training materials on advanced topics preferred but not required. Skills and Experience Necessary • Excellent written and oral communications skills • Background in application and software support • Highly detailed oriented with strong technical aptitude • Strong skills with MS Office (Excel, PowerPoint, Word, Outlook) • Ability to learn new software applications. • Ability to multi-task and prioritize multiple assignments.

# ServiceNow Senior Developer## Professional SynopsisServiceNow implementation expert in design, development, and maintenance using ITILpractices, focusing on IT Service Management and Business Management includingadministration activities## ProfileAmbitious ServiceNow professional with 5 years experience in enterprise business solutionsdevelopment## Industries ServedTechnology, Telecommunication, IT and IT Services## Application Expertise- IT Service Management: Incident, Problem, Change & Knowledge Management- Service Portal- IT Business Management (Project, Demand and Resource Management)- Custom Application Development- Integrations (SOAP & REST)## Technical Competencies- ServiceNow, ASP.Net- HTML, JSON, AJAX- jQuery, SQL- Angular JS## Skills- ServiceNow Implementation- ServiceNow Administration## Certifications- Certified System Administrator- Certified Application Developer- CIS ITSM## EducationBachelors of Technology in Mechanical Engineering## Personal DossierLocation: IndiaRole & responsibilities Preferred candidate profile Perks and benefits

ARIS Technical Consultant Experience in ARIS 3-4 YearsARIS AdministrationUser Administration and Rights ManagementDashboard CreationQueries CreationPortal CustomizationData Feed DevelopmentConfiguration ManagementInstallation and Implementation ARIS Principal Consultant – Experience in ARIS 4-5 years with APG, and GRCARIS, APG, and GRC ExpertiseCustomer Adoption & GuidanceEnd-to-End Delivery OwnershipSolution Design and ImplementationProject ManagementTraining and SupportChange ManagementContinuous ImprovementAnalytical & Problem-Solving SkillsProposal Management ARIS Report Developer (Java Scripting) – Experience 4-5 Years (Consultant)Report Development in ARISBilingual Communication preferred (Arabic & English)Scripting

Hello Folks,Hope you are doing well!We are hiring for a Full Stack Developer ( Python + React ) for a reputed and well stable IT Company based out in Noida .Experience: 6-9 YearsSkills: Python and React ( AWS and Azure Good to have )Location: NoidaWork mode: HybridNotice Period: Only Immediate to Serving