What you will doAgency Management: Lead and manage a network of external collection agencies, ensuring they meet performance targets and adhere to regulatory and company standards.Field Recovery Strategy: Develop and implement field recovery strategies to recover overdue accounts, optimize collection routes, and increase recovery rates.Collections Flows Optimization: Design and improve collection workflows to enhance recovery efficiency, reduce costs, and improve customer engagement.Performance Monitoring: Set KPIs and monitor the performance of collection agencies, ensuring that recovery targets are consistently met.Collaboration: Work closely with internal teams (e.g., Operations, Legal, and Customer Support) to coordinate field operations and ensure a seamless recovery process.Training & Development: Provide ongoing training and support to agency teams to ensure they are well-equipped with the necessary tools, techniques, and knowledge to succeed in their recovery efforts.Risk and Compliance Management: Ensure that all collections practices comply with relevant laws, regulations, and internal policies to avoid legal risks and maintain ethical standards.Reporting & Analytics: Regularly report on the performance of field recovery efforts and identify areas for improvement.Stakeholder Communication: Maintain clear and regular communication with key stakeholders, including senior leadership, regarding recovery progress and challenges.Process Improvement: Continuously evaluate and refine the collections process to optimize results and enhance overall operational efficiency.What you will needEducational Background: A Bachelors degree in Business, Finance, or a related field; advanced degree or certifications in collections or related fields is a plus.Experience: Proven experience in managing collections and field recovery teams, preferably within a financial or lending environment.Field Recovery Expertise: Deep understanding of field recovery operations, strategies, and best practices in collections.Agency Management: Experience in managing external agencies, including performance monitoring, negotiations, and relationship management.Leadership Skills: Strong leadership abilities with a track record of managing and motivating teams to achieve recovery targets.Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with internal teams, agencies, and stakeholders at all levels.Regulatory Knowledge: Familiarity with the legal and regulatory frameworks surrounding collections and recovery practices.Problem-Solving: Proactive problem-solving abilities with a focus on finding practical solutions to improve collections outcomes.Customer-Centric Mindset: Ability to balance collections targets with maintaining positive customer relationships.Location: Pune, Kolkata, Ahmedabad and Surat Interested candidates can apply using the link below: https://forms.gle/yBSd1oYcvKpNkdVz7

As a Relationship Officer - Liability, you will be instrumental in driving deposit growth and ensuring customer satisfaction. Your role will involve conducting market research, identifying sales opportunities, and effectively promoting deposit products. You will build and maintain relationships with clients, negotiate deals, and collaborate with internal teams to achieve sales targets. What you will do: Identify and prospect potential customers to expand the customer base and increase deposit accounts. Develop and implement strategies to promote deposit products and achieve sales targets. Actively seek out new sales opportunities through methods such as cold calling, networking, and social media. Build and maintain strong relationships with existing customers, providing personalized financial advice and guidance. Conduct customer needs assessments to identify opportunities for cross-selling and upselling deposit products. Educate customers on the features and benefits of deposit products, addressing any inquiries or concerns they may have. Monitor customer accounts and proactively reach out to address any issues or opportunities for additional services. Collaborate with internal departments, such as marketing and product development, to enhance deposit product offerings and promotions. Stay informed about industry trends, competitor activities, and regulatory changes affecting deposit products and services

Job PurposeThe role holder would be responsible for review the accounts of companies and otherorganizations to ensure their financial records are correct and in line with the law. They couldbe inspecting the accounts of their own employer or those of another organization, and theycan also act in an advisory role to recommend risk aversion measures and cost savings.Accountabilities1. Conducting Risk Based Audit of the assigned branches.2. Conducting Concurrent Audits of the assigned branches.3. Ensuring that all observations identified during audit are comprehensivelydocumented.4. Encourage and support spot rectification of possible observations during audits.5. Establish effective engagement with Zonal Heads and Zonal Quality Managers andensure all audit observations are closed only after proper review of the effectiveness ofcorrective and preventive controls.6. Maintain vigilance over potential frauds in the respective zones and reporting suchcases timely to the team lead/department.7. Own the tracking and governance of audit observations.8. Track the progress of closure of all observations from RBIA, CCA, and frauds in real-time.9. Managing tracker for reporting and evaluation purposes.10. Report false compliance, potential frauds to the team lead.Relevant Experienceat least 2 year in internal audit/risk/ compliance in the scheduled bank. Interested candidates can apply using the link below. https://forms.gle/PqV2HL63fmA3WEsFA

About the role We are looking for a Customer Experience - Quality Analyst to perform call, email, chat & social media monitoring and provide trend data to the team. Needless to say, there's never a dull time at slice. Youll be promised all the perks of joining a fast-paced, hyper-growth team that aims to disrupt the payments space. What You will do Participate in design of call, email, live-chat & social media response monitoring formats and quality standards. Under calls we have several subunits- the inbound calling team, the outbound calling team (feedback, product calls etc). Perform calls, emails, live chat, social media response monitoring and provide trend data to the team. Work on and use quality monitoring data management systems to compile and track performance at the team and individual level. Participate in customer listening programs to identify customer needs and expectations and share insights with the team. Provide actionable data to various internal support groups as needed. Coordinate and facilitate calibration sessions for the TL's and team members. Provide feedback to the team leaders and the manager with regards to the process/product that can be improvised to have the good customer experience. Prepare and analyse internal quality reports for the managements review. Perform other duties as assigned. What you will need 6 months - 1 year of experience in a similar role. A Bachelors or Masters degree in the relevant field. Excellent verbal, written and interpersonal communication skills. Ability to work well and collaborate within a team environment. Outstanding customer delight skills and dedication to providing exceptional customer experience Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment Exceptional listening and analytical skills Solid time management skills Effective interaction skills with people at all levels inside the company. Strong problem solving skills Ability to multitask in a fast paced, team environment Ability to adapt well to change and successfully set and adjust priorities as needed Good MS office skills (Excel, Word and PPT) Note: Bengali or Assamese is a mandatory language Interested candidates may apply using the link below.https://forms.gle/vHGqTgYVdada5v6m7

Role Overview We are looking for an Admin Managerto manage workplace administration, branch/corporate offices infrastructure, vendor coordination, and facility operations in abanking environment. The ideal candidate will have2-3 years of experience, preferably in banking or financial services, ensuring smooth office and branch operations, compliance with regulatory standards, and cost-efficient facility management. Key Responsibilities Branch & Office Administration Overseedaily operationsof corporate offices and bank branches, ensuring seamless facility management. Managehousekeeping, security, and maintenance servicesfor the offices. Ensure all offices/branches arefully equippedwith necessary infrastructure, office supplies, and IT support. Property & Vendor Management Assist innew branch/back-office setups, lease renewals, and infrastructure planning. Coordinate with vendors forATM maintenance, cash vault security, and facility upkeep. Negotiate contracts withthird-party service providers, ensuring cost efficiency and compliance. Work with internal departments such as Legal, Business Finance etc. on drafting agreements with third parties. Security, Safety & Compliance EnsureRBI-mandated safety protocols, fire drills, and security measures are strictly followed. Maintain records forbranch safety audits, compliance checklists, and vendor certifications. Work withlegal and risk teamsto ensure banking premises meetgovernment regulations. Employee & Customer Experience Management Ensureseamless seating arrangements, workspace allocations, and visitor managementat offices. Addressemployee concernsrelated to administration, travel, and workplace support. Maintain high service standards incustomer areas, banking halls, and employee breakrooms. Budgeting & Cost Optimization Assist inbudget planningfor branch/back office infrastructure, security, and administrative functions. Identify cost-saving opportunitiesin procurement, facility services, and vendor contracts. Track and reportoperational expensesto management for financial planning. Required Skills & Qualifications 2-3 years of experience in banking, financial services, or corporate administration. Strongcommunication, problem-solving, and multitaskingskills. Proficiency inMS Office, and facility management (ticketing) tools. Knowledge ofcorporate office operations, vendor contracts, and lease agreements. Familiarity withRBI compliance, banking security protocols, and workplace safety audits and experience incash transit logistics, banking ATM maintenance, and branch infrastructureis a plus.