You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product. You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers. Responsibilities: Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform. Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test. Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals. Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products. Work closely with developers to address design implementation challenges. Identify design problems and devise elegant solutions with a user-centered design approach. Rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Take smart risks and champion new ideas that lead to intuitive user experiences. Act as a UX mentor and guide to our current and future UX designers. Document findings, improvements and processes, as needed. Requirements: Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms. Hands on and proficient in interaction design, user testing, and user research techniques - using research and data to drive high-value product decisions. With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions. Ability to collaborate and communicate effectively with product managers and engineers. Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions. Strong command of the English language, both written and oral. with the ability to write copy as required. Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes. Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems. An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools. Planning and integrating concepts into a broad range of visual planning/ Presentational/ business tools - Miro, Microsoft Office, Google Workspace, etc Experience with UX project planning tools such as Jira, Trello, and Monday. Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages. A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images. Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio. Additional Awesomeness: Experience working with multiple design and/or development teams in different time zones UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product. You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers. Responsibilities: Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform. Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test. Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals. Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products. Work closely with developers to address design implementation challenges. Identify design problems and devise elegant solutions with a user-centered design approach. Rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Take smart risks and champion new ideas that lead to intuitive user experiences. Act as a UX mentor and guide to our current and future UX designers. Document findings, improvements and processes, as needed. Requirements: Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise platforms. Hands on and proficient in interaction design, user testing, and user research techniques - using research and data to drive high-value product decisions. With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design decisions. Ability to collaborate and communicate effectively with product managers and engineers. Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions. Strong command of the English language, both written and oral. with the ability to write copy as required. Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes. Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design systems. An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools. Planning and integrating concepts into a broad range of visual planning/ Presentational/ business tools - Miro, Microsoft Office, Google Workspace, etc. Experience with UX project planning tools such as Jira, Trello, and Monday. Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages. A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and images. Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong portfolio. Additional Awesomeness: Experience working with multiple design and/or development teams in different time zones UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

We are looking for a Data Science Manager to drive the design, development, and deployment of advanced AI models. This role focuses on driving the AI & Product roadmap on the following areas: LLM Fine-tuning (LoRA & other efficient tuning techniques). Multimodal AI models integrating text, images, and structured data. NLP/NLU-based models for customer support automation and personalization. AI governance frameworks (model monitoring, bias mitigation, explainability). Scalability & ML Ops, optimizing inference pipelines for production. This is a high-impact research & development leadership role that will require close collaboration with engineering, product, and business teams to integrate AI innovations into Netomi s offerings. Key Responsibilities: Leadership & Strategy - Lead, mentor, and scale a high-performing team of Data Scientists. Define and execute the AI/ML strategy, aligning it with business objectives and product goals. Collaborate with engineering, product, and business stakeholders to deliver AI-driven solutions. AI/ML Research & Development - Architect and deploy conversational AI models, including LLM fine-tuning using LoRA (Low-Rank Adaptation) and other parameter-efficient tuning techniques. Multimodal AI models (MLLMs) integrating text, images, and other data sources. NLP/NLU models optimized for customer service and personalization. Optimize AI/ML pipelines for speed, scalability, and cost-efficiency. Design AI governance frameworks, including model monitoring, bias mitigation, and explainability. Model Training & Fine-Tuning - Oversee data collection, annotation, and preparation for model training. Implement state-of-the-art fine-tuning methods to enhance LLM performance. Leverage Retrieval-Augmented Generation (RAG) and knowledge distillation to enhance AI capabilities. Scalability & ML Ops - Work with engineering teams to deploy models using scalable ML Ops practices.Optimize data pipelines, including RDS, Elasticsearch, and vector databases for AI applications. Ensure continuous model monitoring, retraining, and performance optimization. AI Governance & Security - Implement AI model governance, compliance, and risk mitigation strategies. Develop ethical AI frameworks for fairness, transparency, and security. Ensure PII (Personally Identifiable Information) masking and anonymization for privacy protection. Requirements 5+ years of experience in Data Science, with a focus on NLP, Deep Learning, or LLMs. 3+ years of experience managing data science teams. Strong Python programming skills and experience with ML libraries (TensorFlow, PyTorch, sci-kit-learn). Expertise in LLMs, deep learning, NLP, and chatbot development. Strong knowledge of statistical modelling, probability, and experimental design. Experience with LLM fine-tuning, RAG, LoRA, and transformer models (GPT, BERT, etc.). Ability to rapidly comprehend and implement research papers in AI/NLP. Experience in ML Ops, model deployment, and optimization techniques. Strong communication skills to collaborate with technical and non-technical stakeholders. Experience working with a startup is strongly preferred. We need someone who can thrive in a fast-moving, high-impact environment, driving AI initiatives from concept to production at scale Good-to-Have (Bonus) Skills: Familiarity with vector databases, RDS, and Elasticsearch for AI applications. Knowledge of Multimodal AI, Speech Recognition, and NLG (Natural Language Generation) Background in AI security, model governance, and bias mitigation strategies.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. We are looking for a Data Science Manager to drive advanced AI models design, development, and deployment. This role focuses on driving the AI Product roadmap in the following areas: - LLM Fine-tuning (LoRA other efficient tuning techniques). - Multimodal AI models integrating text, images, and structured data. - NLP/NLU-based models for customer support automation and personalization. - AI governance frameworks (model monitoring, bias mitigation, explainability). - Scalability ML Ops, optimizing inference pipelines for production. This high-impact research development leadership role will require close collaboration with engineering, product, and business teams to integrate AI innovations into Netomi s offerings. Key Responsibilities: Leadership Strategy - Lead, mentor, and scale a high-performing team of Data Scientists. Define and execute the AI/ML strategy, aligning it with business objectives and product goals. Collaborate with engineering, product, and business stakeholders to deliver AI-driven solutions. AI/ML Research Development - Architect and deploy conversational AI models, including LLM fine-tuning using LoRA (Low-Rank Adaptation) and other parameter-efficient tuning techniques. Multimodal AI models (MLLMs) integrating text, images, and other data sources. NLP/NLU models optimized for customer service and personalization. Optimize AI/ML pipelines for speed, scalability, and cost-efficiency. Design AI governance frameworks, including model monitoring, bias mitigation, and explainability. Model Training Fine-Tuning - Oversee data collection, annotation, and preparation for model training. Implement state-of-the-art fine-tuning methods to enhance LLM performance. Leverage Retrieval-Augmented Generation (RAG) and knowledge distillation to enhance AI capabilities. Scalability ML Ops - Work with engineering teams to deploy models using scalable ML Ops practices.Optimize data pipelines, including RDS, Elasticsearch, and vector databases for AI applications. Ensure continuous model monitoring, retraining, and performance optimization. AI Governance Security - Implement AI model governance, compliance, and risk mitigation strategies. Develop ethical AI frameworks for fairness, transparency, and security. Ensure PII (Personally Identifiable Information) masking and anonymization for privacy protection. Requirements 5+ years of experience in Data Science, with a focus on NLP, Deep Learning, or LLMs. 3+ years of experience managing data science teams. Strong Python programming skills and experience with ML libraries (TensorFlow, PyTorch, sci-kit-learn). Expertise in LLMs, deep learning, NLP, and chatbot development. Strong knowledge of statistical modelling, probability, and experimental design. Experience with LLM fine-tuning, RAG, LoRA, and transformer models (GPT, BERT, etc.). Ability to rapidly comprehend and implement research papers in AI/NLP. Experience in ML Ops, model deployment, and optimization techniques. Strong communication skills to collaborate with technical and non-technical stakeholders. Experience working with a startup is strongly preferred. We need someone who can thrive in a fast-moving, high-impact environment, driving AI initiatives from concept to production at scale Good-to-Have (Bonus) Skills: Familiarity with vector databases, RDS, and Elasticsearch for AI applications. Knowledge of Multimodal AI, Speech Recognition, and NLG (Natural Language Generation) Background in AI security, model governance, and bias mitigation strategies.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. Job description Netomi is looking for a Research and Lead Generation Support t o provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through phone calls, social media and emails. Responsibilities: Phone outreach to executive/senior-level buyers, setting appointments and interacting with our customers Lead Gen: Prospect qualify sales leads, account and contact research Collaborate with Account Executives to plan outreach strategy Utilize additional social channels as needed to prospect leads Document all pertinent customer information and conversations into Salesforce /work out of a CRM database Meet or exceed weekly metrics and quarterly KPI s Maintain a full pipeline of qualified sales leads. Qualifications: The ability to jump between different projects and industries and quickly understand value props for each new client Outcome focused, endlessly curious, and innovative - with a tech-first approach Strong research and data mining skills, with experience in lead generation 1+ years experience in B2B inside sales preferred Proficiency in using LinkedIn Sales Navigator, Apollo.io , ZoomInfo, or similar tools Thrives in a dynamic collaborative start-up environment as a strategy builder, team member, independent contributor Strong written and verbal communication skills Ability to work efficiently and meet deadlines. Prior experience in a BDR (Business Development Representative) or similar role is a plus.

Netomi is looking for a Research and Lead Generation Support t o provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through phone calls, social media and emails. Responsibilities: Phone outreach to executive/senior-level buyers, setting appointments and interacting with our customers Lead Gen: Prospect qualify sales leads, account and contact research Collaborate with Account Executives to plan outreach strategy Utilize additional social channels as needed to prospect leads Document all pertinent customer information and conversations into Salesforce /work out of a CRM database Meet or exceed weekly metrics and quarterly KPI s Maintain a full pipeline of qualified sales leads. Qualifications: The ability to jump between different projects and industries and quickly understand value props for each new client Outcome focused, endlessly curious, and innovative - with a tech-first approach Strong research and data mining skills, with experience in lead generation 1+ years experience in B2B inside sales preferred Proficiency in using LinkedIn Sales Navigator, Apollo.io , ZoomInfo, or similar tools Thrives in a dynamic collaborative start-up environment as a strategy builder, team member, independent contributor Strong written and verbal communication skills Ability to work efficiently and meet deadlines. Prior experience in a BDR (Business Development Representative) or similar role is a plus.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Own the successful training and enablement of new enterprise clients. Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client s engagement Lead review session using KPI s to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements Requirements: Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 8-10 years of professional services or technology consulting experience, with a passion for implementing technology. 5-6 years of relevant experience in implementation Proven expertise in the AI industry is a prerequisite for this role. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communication skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background

We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities. If youre passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you. Responsibilities: Ownership of key UI modules Own front-end build and test systems Ensure the technical feasibility of UI/UX designs and implement them. Translating designs and wireframes into high-quality code Building reusable components and front-end libraries for future use Working with Backend, Data Science and DevOps engineers for API implementation and design. Optimize UI application for optimal performance and scalability Requirements: 1 year to 3 years experience in building UI heavy features, preferably for a highly used B2B SaaS application Mastery of JavaScript or TypeScript, HTML5 and CSS3 Excellent hands-on experience with Vue.js (or React or Angular) Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks. Knowledge of NodeJS as a backend for web applications is a plus B.E. or B.Tech in Computer Science or related fields

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. Job Description: We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you! Job Responsibilities Testing of AI based conversational products Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed Providing a high level of data quality awareness across multiple teams Evaluating and identifying where enhancements in accuracy of models are required Detailed testing feedback preparation to help the team to improve AI models Requirements A good focus on delivering high-quality products and a passion for learning new technologies. Should have a passion for Manual Automation Testing, Test Planning, Test Cases, Preparation, and Execution. Should have experience in API testing and scripting languages, like Java/Python. Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc. Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.). Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience. Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools. Ability to work in a fast-paced and dynamic work environment. Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision. Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus. Excellent written and verbal communication

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Own the successful training and enablement of new enterprise clients. Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client s engagement Lead review session using KPI s to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements Requirements: Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 8-10 years of professional services or technology consulting experience, with a passion for implementing technology. 5-6 years of relevant experience in implementation Proven expertise in the AI industry is a prerequisite for this role. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communication skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background

As an SDE III - Backend , you will be a key player in designing, developing, and optimizing high-performance backend systems. You will work closely with cross-functional teams to build scalable, reliable, and secure services while leveraging modern technologies like Java, Spring Boot, RDS, Apache Kafka/RabbitMQ, and Redis/Memcached . Responsibilities: Architect Develop: Design and implement highly scalable, resilient, and distributed backend services using Java and Spring Boot . Database Management: Optimize and maintain relational databases ( RDS, MySQL, PostgreSQL ) to ensure high availability and performance. Messaging Event-Driven Systems: Implement and maintain event-driven architectures using Apache Kafka/RabbitMQ . Caching Strategies: Utilize caching solutions like Redis or Memcached to enhance system performance. Distributed Systems: Build and maintain microservices and distributed applications with a strong focus on reliability and scalability. Service-Oriented Architecture (SOA): Work with domain-driven design (DDD) principles to create robust and modular services. Performance Optimization: Identify bottlenecks and optimize application performance through profiling, debugging, and fine-tuning. Security Compliance: Ensure best practices for security, authentication, and data protection across services. Collaboration Mentorship: Work closely with product managers, architects, and fellow engineers to design solutions, review code, and mentor junior developers. Startup Environment: Thrive in a fast-paced, agile environment, adapting to new challenges and contributing innovative solutions. Requirements: 5+ years of backend development experience in a product-based company (SaaS experience is a plus) Strong expertise in Java and Spring Boot frameworks. Experience with Relational Databases (RDS, MySQL, PostgreSQL, or similar). Hands-on experience with Kafka/RabbitMQ for event-driven architecture. Proficiency in Redis or Memcached for caching and performance optimization. Solid understanding of distributed systems and microservices architecture. Familiarity with Service-Oriented Architecture (SOA) and Domain-Driven Design (DDD) (a plus). Experience working in a startup for at least two years and handling complex system architectures. Strong problem-solving skills and the ability to work independently in a fast-moving environment. Additional Skills: Experience with c ontainerization (Docker, Kubernetes, AWS ECS/GKE). Knowledge of Infrastructure as Code (Terraform, Ansible, or similar tools). Exposure to NoSQL databases (Elasticsearch, DynamoDB, MongoDB, etc.) Understanding of CI/CD pipelines and DevOps best practices. Experience in building AI/ML-integrated solutions (a plus).

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions. Responsibilities Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions. Optimization Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions. Evaluation Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices. Collaboration Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization. Research Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations. Qualifications Bachelor s or Master s degree in Computer Science, Data Science, Linguistics, or a related field. Strong understanding of natural language processing (NLP) and machine learning principles. Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts. Proficiency in programming languages such as Python. Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face). Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Preferred Qualifications Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications. Knowledge of data visualization tools and techniques. Background in linguistics or computational linguistics. Experience with agile development methodologies.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. Job Description: We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities. If youre passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you. Responsibilities: Ownership of key UI modules Own front-end build and test systems Ensure the technical feasibility of UI/UX designs and implement them. Translating designs and wireframes into high-quality code Building reusable components and front-end libraries for future use Working with Backend, Data Science and DevOps engineers for API implementation and design. Optimize UI application for optimal performance and scalability Requirements: 1 year to 3 years experience in building UI heavy features, preferably for a highly used B2B SaaS application Mastery of JavaScript or TypeScript, HTML5 and CSS3 Excellent hands-on experience with Vue.js (or React or Angular) Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks. Knowledge of NodeJS as a backend for web applications is a plus B.E. or B.Tech in Computer Science or related fields

What You ll Do Conduct research on target accounts to understand their customer experience strategy, digital presence, and pain points. Analyze brands current support experiences to identify gaps or opportunities where our AI assistant could deliver measurable value. Craft persona-based outreach messaging (emails, LinkedIn copy) that sparks interest and drives engagement. Design and build customized AI assistant POCs tailored to each prospective brand. Build collateral (e.g., briefs, one-pagers, use case slides) that help our sales team pitch tailored AI solutions. Work closely with our Solutions and Sales Engineering teams to align research and messaging with product capabilities. Create and design conversational flows, presentations and other collateral. What We re Looking For 2-4 years of experience in research, sales enablement, pre-sales, or sales development in a B2B environment. 2+ years of experience working with conversational AI, chatbot development, or virtual assistants (optional). Strong written communication skills especially in crafting thoughtful, targeted messaging for senior decision-makers. Analytical and resourceful you know how to dig deep into a brand s digital footprint and extract relevant insights. Project Management Skills - attention to detail, thoroughness and basic technical skills. Experience working with sales, marketing, or solution teams to support enterprise or mid-market deals. Comfortable creating clean, visual materials (slides, briefs, etc.) that make a narrative compelling and easy to grasp. A passion for technology and customer experience bonus if you ve worked with AI, chatbots, or SaaS tools. Bonus Skills Familiarity with conversational AI or virtual assistant technology. Exposure to outbound or ABM-style sales campaigns.