Job Description

Greeting from NOVAC ! Novac Technology Solutions Private Limited is a digital transformation and cloud solutions company with strong technology and domain expertise in Financial Services, Insurance Services, Retail Solutions and Digital Learning. Role & responsibilities This is a full-time on-site role for a Head of Network Operations located in Mumbai. The role entails overseeing computer network operations, network administration, network security, network design, and team management on a day-to-day basis Experience in Network Design in multiple layers of Networking Strong understanding of network protocols and technologies Excellent problem-solving and analytical skills Strong skills on Firewalls and Router and Switches Optimize network performance, capacity with scalable architecture for a large setup Good knowledge of Enterprise network architecture concepts and handling both GUI and CLI platforms. Ensure and have the major incident calls in a timely manner, accurately tracking and documenting these calls, resolving them by following incident management process and escalations with the backend support team. BAU / Monitoring / Ticket handling is responsible with backend support team (24/7 support) and backend team (24/7 support) to ensure up keeping of the environment/ticket SLA. Proficiency with network protocols ( TCP/IP, DNS, DHCP) network architectures and network security principles Technology and process/business model based recommendations as per GAP analysis Support network management with the creation of an IT Network Roadmap Help with the presentation of data to advisory and regulatory authorities Create and validate the IT network road map and suggestions the phased approach for emerging technologies. Update the existing SOPs or create new SOPs for new implementations. Assist the L1/L2 Team in the below-mentioned activities with the OEM/vendors. Responsibility to ensure availability of all Network/Security devices in scope are up and running condition, their other an aspect like Configuration, Reconfiguration, enhancements, updates, upgrades, bug fixes, problem analysis, performance analysis and Migration of devices audits, users, profile management, root cause analysis. Skills on leading Networking tools for Monitoring & Reporting Qualification : Bachelor's Engineering degree in Computer Science, Information Technology, or related field. Professional certifications such as CCNA, CCNP, or equivalent are highly desirable