Job Description

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Requirements: knowledge of VOIP switches/routing of wireless and wireline networks, ability to use LEC web tools. Understand all ASR ordering requirements. Able to translate transport requests into ASR submissions. Description: • Proficient in Basic Telecom concepts • Good knowledge of POI architecture, building, and voice traffic planning Good knowledge of vendor orders ASR writings and Design. Responsible for Various work functions in support of the network provisioning team. • Designing and augmenting DS1 circuitry for existing or new POI connectivity and coordinating circuit installation between the vendor and operation teams. • managing the order process, which includes tracking, validating engineering, documenting, and publishing daily reports. Maintain circuit inventory in XNG Client/Granite database. Issue ASRs to LEC using LEC web tools. Processes all ASRs, provides FOCs and DLRs and completes the ASR process. • Ability to analyze and understand the issue to provide timely feedback or solutions. Good Communication Skills: Liaising with clients to determine the project’s objectives. Ability to communicate with various stakeholders and drive the project to completion. Microsoft Skills: Excel with Pivot tables, Formulas, and VBA Coding Good to have: Additional skills in automation for regular jobs Shifts: 5-30 PM to 2-30AM. We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately.