Job Description

Job Profile -Expert level technical support for network security product. -Handling customer technical escalations. -Troubleshooting, diagnosing and resolving technical customer issues. -Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. -Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners. Skill sets desired Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required. Networking skills should include: a. TCP/IP fundamentals b. IP subnetting and supernetting and hierarchical routing principles c. Routing protocol operation (BGP) d. Routing policies at BGP peering points e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.) f. Hands-on configuration and operational knowledge of Cisco and Juniper routers g. Hands-on Understanding and knowledge of Netflow, SNMP Security skills DDOS, IPS, IDS, Threat detection and mitigation Operating systems - Basic to Intermediate knowledge of Linux Database: Basic to Intermediate knowledge of database - postgres, sqlite Good to have: Scripting - shell and/or high level languages (Python, Perl, Php) Other: Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively. Outstanding customer service and advanced written and verbal communications skills.