NielsenIQ Customer Success Manager - Fixed term contract

Job Description

Act as strategic partners to our clients Being an innovation agent. Drive change for faster reaction to changing market requirement. Being an expert in your market (industry, products, channels etc.) Drive business development for current portfolio Responsibilites: Ensures effective and efficient client servicing and onboarding of new customers. Educates customers about the most relevant features/functionalities for their specific business needs Drive adoption (i.e. activation, reactivation and engagement) of GfK products within client organization by demonstrating clear ROI to client Drive GfK products (retail audit reports and gfknewron) usage with senior stakeholders in the client organization (wherever relevant) Develop fact-based answers to complex key business questions Become a market expert in one or more categories / industry segments Deliver insightful presentations and actionable recommendations to our clients Coordinate client services cross categories (whenever relevant) Identify leads for cross sell and upsell opportunities with the client Help improve renewal rate by demonstrating clear business outcome and value Works closely with clients to develop use cases demonstrating value being provided to clients In other words: You will make the difference by being the face of our company and its digital solutions! Now that weve introduced you to the position as Customer Success Manager, what skills, qualifications and experience should you have? Relevant working experience Strong business understanding in durable consumer goods markets and related Retail Interest for Major Domestic Appliances markets and DIY Ideally 3-5 years of experience in consulting, market research, product management of durables or equivalent business units Excellent (country language) and very good English language skills Strong presentation and communication skills, client-centric approach Proactive and consistent engagement with multi-disciplined teams University degree in either Economics, Marketing, Business Administration, or related field Client service-oriented profile and great social skills Communicate and present exceptionally good Excellent knowledge of MSOffice, mainly Excel and Power Point Dynamic and adaptive personality with a can-do attitude Co-ordination and decision making of how to achieve client outcomes and organization goals Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences Passion, dedication, and commitment Creativity and the ability to address real-world business problems analytically Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude