Overall responsibility of service delivery, reports, dashboards and People management with respect to Elderline for the state of Karnataka, having a connect center with 10 seated call officers and Field Response Lead. Assume line management of Field, connect center, Communication, IT, Human Resource Finance. Team management, building synergies and talents across teams and individuals to ensure high quality achievements results. Working closely with state level government officials, allied departments, State level senior Citizens Welfare Committee and the Management executive teams. Taking effective measures in popularizing the Helpline and its services toll free number. Ensure monitoring performance by getting daily, monthly work done reports by utilizing dash board tools etc. Make significant contribution to the quality and quantity of institutional partnerships and partnerships with government. Identifying the problems in the implementation of the program and addressing them. Advocacy for the cause of elderly and ensuring various stakeholders are brought together for addressing the cause of age care. Organizing workshops,events,and meetings for furthering advocacy efforts Conducting research on the information received at the Helplines and preparing recommendations for govt schemes and policies.