About Us: We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers, so they can focus on their core business. An IT Support Engineer is responsible for maintaining, troubleshooting, and supporting the IT infrastructure within an organization. This role involves responding to technical issues, installing hardware/software, ensuring network security, assisting end-users with technical problems, and managing IT assets effectively. Role & responsibilities Technical Support & Troubleshooting:Provide first-line technical support to end-users via phone, email, or in-person.Diagnose and resolve hardware, software, and network-related issues.Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.Support operating systems such as Windows & macOS.Assist with software installations, updates, and licensing compliance.Network & Security Management:Monitor and maintain network infrastructure, including routers, switches, and firewalls.Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi).Ensure data security and perform regular system backups.Assist in implementing cybersecurity measures to protect IT assets.System Administration:Manage Active Directory, user accounts, and access control.Support cloud-based applications (e.g., Microsoft 365, Google Workspace).Maintain IT asset inventory and document system configurations.IT Asset Management:Track, manage, and maintain an up-to-date inventory of IT assets, including hardware and software.Ensure proper asset tagging, allocation, and decommissioning of outdated equipment.Conduct periodic audits to verify asset records and compliance.Manage software licenses and ensure compliance with company policies.Collaborate with procurement teams to evaluate and purchase IT equipment.Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).3+ years of experience in IT support or a similar role.Strong troubleshooting and problem-solving skills.Knowledge of networking, hardware, and operating systems.Excellent communication and customer service skills. Why Join Us? Impact: Lead a mission-critical function in a fast-scaling logistics tech company. Ownership: Manage, optimise and scale a high-performing customer service function. Culture: Work in a high-energy, performance-driven, and customer-first environment. Growth: Competitive salary, incentives, and long-term career advancement opportunities.

About Us: We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers, so they can focus on their core business. Primary Responsibilities:User Research & Insights: Conduct user research, analyze customer behavior, and gather insights to enhance the product experience.Wireframing & Prototyping: Create wireframes, mockups, and interactive prototypes to communicate design ideas effectively.Visual & Interaction Design: Develop intuitive, aesthetically appealing, and functional UI designs in collaboration with product and development teams.Collaboration: Work closely with Product Managers, Developers, and other stakeholders to translate user needs into seamless experiences.Usability Testing & Feedback: Test designs with users, collect feedback, and iterate for continuous improvement.Industry Trends & Best Practices: Stay updated with the latest UX/UI trends, tools, and design principles to drive innovation.Requirements:Experience: 2-4 years of experience in UX/UI design, preferably in SaaS, eCommerce, or logistics platforms.Education: Bachelor's degree in Design, HCI, Psychology, or a related field.Technical Skills: Proficiency in Figma, Sketch, Adobe XD, or similar design tools.Understanding of user research methodologies and usability testing.Basic familiarity with front-end technologies (HTML, CSS) is a plus.Soft Skills: Strong problem-solving skills, ability to take ownership, and a keen eye for detail.Portfolio: A solid portfolio showcasing user-centered design work, wireframes, and interaction flows.Bonus: Experience working with design systems, A/B testing, or Agile methodologies.

About Us:We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers, so they can focus on their core business.As we scale, we are looking for a Lead - Business Analytics to drive data-led decision-making, optimize business performance, and provide actionable insights across key business functions.Role Overview:The Senior Manager - Business Analytics will lead the company's data and analytics strategy, working closely with Sales, Marketing, Operations, Product, Customer Support and Finance teams. The role will focus on building a single source of truth, scalable analytics frameworks, driving business intelligence (BI), optimizing revenue and customer retention, and uncovering growth opportunities.This is a high-impact role requiring expertise in data analytics, business intelligence, process optimization, and stakeholder collaboration to drive strategic decision-making.Key Responsibilities:Business Insights & Data-Driven StrategyDevelop and implement business intelligence frameworks to track company performance, customer behavior, and revenue trends.Define and monitor KPIs across Sales, Marketing, Customer Success, Product and Operations to drive performance improvements.Provide data-backed recommendations to leadership on revenue growth, customer acquisition, and operational efficiency.Build and maintain real-time dashboards and reports for leadership visibility on key business metrics.Revenue Optimization & Customer AnalyticsAnalyze customer acquisition costs (CAC), lifetime value (LTV), and churn rates to improve profitability.Identify upsell and cross-sell opportunities using predictive analytics and customer segmentation.Work closely with Sales & KAM teams to provide insights on customer behavior, retention strategies, and revenue expansion.Operational & Financial Performance AnalysisTrack and analyze logistics efficiency, cost structures, and service-level performance.Provide cost-benefit analysis on pricing, discounting, and margin protection strategies.Collaborate with Finance to optimize revenue forecasting, cost reduction, and P&L insights.Data Infrastructure & Process OptimizationDefine single source of truth around companys dataWork with Tech teams to improve data collection, warehousing, and automation processes.Ensure data accuracy, consistency, and governance across all business functions.Cross-Functional Leadership & CollaborationPartner with Sales, Marketing, Product, Operations, and Customer Service teams to align business goals with data-driven insights.Present monthly and quarterly business reviews to leadership, highlighting key trends and opportunities.Develop a culture of data-driven decision-making across all levels of the organization.Who You Are:5+ years of experience in business analytics, data science, or BI roles, with at least 2 years in a startup environmentStrong expertise in SQL, Python/R, BI tools (Tableau, Power BI, Looker), and CRM analytics.Experience in SaaS, logistics tech, eCommerce, or digital-first businesses preferred.Deep understanding of revenue analytics, customer behavior insights, and operational KPIs.Ability to translate complex data into clear, actionable business recommendations.Highly collaborative, process-driven, and adaptable to fast-paced environments.Strong communication and stakeholder management skills, with the ability to influence leadership decisions.Why Join Us?Impact: Drive strategic decision-making in a high-growth logistics-tech company.Ownership: Build and scale the business analytics function from the ground up.Culture: Work in a high-energy, performance-driven, and data-first environment.Growth: Competitive salary, incentives, and long-term career advancement