Experience: 2 to 4 Years Technical Skills: Proven experience in customer service or support roles. Responsibilities: Proven experience in customer service or support roles. Ability to handle difficult or irate customers with patience and professionalism Handling candidate grievances and queries Problem-solving and critical-thinking abilities Familiarity with customer support software or ticketing systems Strong multitasking and time management skills Timely reports Candidate Profile: Good Communication: English/Hindi- Mandatory Quick Learner and Good Observation & listening skills Achiever & Process oriented Objection Handling & Negotiation Telephone & Mail Etiquette Adaptability & Sustainability Experience with live chat or phone support platforms

Education : Bachelor s / Masters in Business Management Experience : Overall, 15 years of experience with minimum 7 years of prior experience in a E-Learning Development life cycle, with project management responsibilities. Other Qualifications: Familiarity with Learning Management Systems (LMS) and other relevant training technologies. Experience & Responsibilities: Needs Analysis: Collaborate with Clients and internal stakeholders to gather training requirements manage expectations and ensure project alignment. Scope and SLA s: Discuss with internal stakeholders and prepare the scope document and service level agreements Course Design: Develop comprehensive L&D programs, including course content, learning objectives, delivery methods (e-learning, instructor-led, blended), and assessment strategies in coordination with Subject Matter experts. Project Planning: Create detailed project plans with timelines, milestones, resource allocation, and budget management depends on the client requirement Vendor Management: Source and manage external vendors for translations, images, videos, content or technology platforms or resources Implementation: Coordinate the delivery of training programs, including scheduling, logistics, and facilitator support. Evaluation and Reporting: Track and measure the effectiveness of L&D programs using appropriate metrics, generating reports for stakeholders. Quality Assurance: Monitor and maintain quality standards throughout the L&D project lifecycle. Continuous Improvement: Identify opportunities to enhance L&D programs based on feedback and data analysis, incorporating new learning technologies and methodologies. Required Skills: Project Management Expertise - Strong understanding of project management methodologies (Agile, Waterfall), including planning, scheduling, risk management, and budget control. Learning & Development Knowledge - Familiarity with various learning modalities (eLearning, blended learning, instructor-led training), instructional design principles, and adult learning theories. Tools & technology Familiarity with Authoring Tools, LMS & SCORM, testing methodologies & tools, project management tools, content creation tools, animation tools, design tools, editing tools, and other relevant tools and technologies. Communication Skills: Excellent written and verbal communication to effectively interact with diverse stakeholders and present project updates. Analytical Skills: Ability to gather data, analyse results, and make informed decisions regarding program effectiveness. Leadership Abilities: Facilitate collaboration within project teams and guide them towards achieving goals. Relevant Experience: Proven track record of successfully managing and delivering E-learning & development courses. Language & Communication Skills: Should be proficient in English. Should have excellent verbal and written communication skills. Should have excellent interpersonal and customer service skills. Computer Skills: Should be proficient in the use of Microsoft Word, Excel and Power Point.

Deliver EHS and FLS audits as per scope and plan and ensure reports are made and approved within the available time frame. Deliver consulting packages especially those related to BBS and implementation of ISO 14 & 45K. Any other EHS-based deliveries that may come up based on client requirements. Development of new and review of existing trainer s pack. Team Management Follow discipline and target-oriented behavior. Actively support the organizations improvement programs. Abide by all the policies set by NIST and ensure compliance from self and team. Ensure QHSE targets are achieved and maintained. Qualification Essential NEBOSH IG/ IDIP. Bachelors or Masters in Engineering / Safety from recognized university. Certification in First Aid from St. Johns Ambulance/ AHA or similar. Certified IOSH member. Train the trainer qualification. Lead Auditor in ISO 45001 and 14001. Preferred LEEA certification on Lifting and Rigging. STI scaffold train the trainer certification. Certification in Defensive Driving. Language Proficiency English Hindi Marathi/ Gujarati/ Kannada Experience Minimum 15 years of work experience. Worked in oil and gas or petrochemical industries or any process industry or, In Heavy engineering/ manufacturing. Good training experience, especially should have delivered to corporates.

* Ability to handle difficult or irate customers* Problem-solving & critical-thinking abilities* Handling grievances and queries* Telephone & Mail Etiquette* Good Communication: English/Hindi- Mandatory

* HR Generalist* Payroll and Statutory Compliance* Employee Engagement* Talent Acquisition* Policy Making* HRIS* HR Strategy & planning* L&D, Performance Management* Language: English, Hindi, Tamil