Job Description:RoleDeliver technical support to end-users of the product by handling and resolving customer complaints.Efficient dealing of complaints to completion and enabling satisfaction of customer.Interact with customers to provide information in response to queries, concerns, and requests about products and services.Identify and escalate priority issues as per client specifications.Documenting all calls accurately with regards to Customer queries.Provides answers to clients by identifying problems & guiding them through corrective steps.Improves system performance by identifying problems, recommending changes.Obtain and evaluate all relevant information to handle product and service inquiries.Direct requests and unresolved issues to the designated resource.Communicate and coordinate with internal departments.Prioritizing and managing multiple open cases at a time.Skills & QualificationMinimum 1yr of technical support experience of dealing with the US customers.Should have exp with any ticketing tools like salesforce, BMC remedy, etcShould have good experience in US calling process.Adaptability and willingness to lean new tools and applications.Excellent communication, logical ability and convincing skills.Should be able to communicate and understand the American Accent.Self-Driven & Proactive.Should be comfortable for US Shifts.Min Experience 2 yearsAny graduateDesirablesGood communication skillsGood logical ability and ability to handle ambiguity.Adaptable and quick learnerProactivecandidates should be comfortable to work in night/US shifts.Team player - Ability to work well in a team.Team Orientation- Seeks and accepts advice, suggestions and constructive criticism from otherteam members to achieve team goals; Informs team members of activities.Good Problem-Solving skills - Any project, any situation, and the person should try to solveproblems at various levels.Willingness to work in different time zones and odd times.Time Management - Organizes own workload to achieve maximum productivity and completeswork in a timely and professional manner.Skills: Technical support, software support, L1 support, ticketing tool

Job Description: • Writing efficient code and documenting it as per the design specification of module / component. • Deploying components and/ or applications using multiple technologies• Unit Testing, debugging and maintaining code in ones own development environment• Preparing support documentation for other programmers, users of the system and associated support services personnel• Assist analysts and/or designers in researching and documenting the users' requirements & design• Preparation and maintenance of design documents and other software development related artifacts.• Ensuring the compliance of best practices of Software Development as defined by NovelVox and its clients.• To interact with Senior Testers for Build Management & Bug Tracking.• Interacting with the Client for requirements, troubleshooting problems and Project status tracking.• Support the development team to set up the environment.KRAs• Timely and successful completion of module• Communicating Project status/Issues etc, on time and efficiently• Adherence to the quality process defined for the project• Adherence to the operational process defined for the company• Continuous updating of technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies• Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project• Enhancing and maintaining positive work culture & environment• Developing a knowledge base which is dependable and useful for other team members.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Should be able to contribute in estimation for modules/tasks• Help in external as well as internal recruitments.• Mentoring Trainees/Junior Developers.• Enhancing and maintaining work culture & environmentTechnical Skills and Qualification• Very good knowledge of core JAVA, J2EE (Servlets, JSP), XML,, JSON,REST, SOAP, RMI, JMS• Very good knowledge of Multi-threading and Collections API• hands-on experience with DBMS like Oracle/SQL Server/ My SQL /PostgreSQL)• Strong programming fundamentals, (Object oriented programming)• Very good knowledge of different Software design patterns• Good understanding of frameworks like Hibernate and Spring• Good Knowledge of Java script, HTML 5, CSS• Hands-on experience with Apache Tomcat, Apache HTTP server, JBOSS• Hands-on experience with Ant Scripts• Hands-on experience with IDE like Eclipse and revision control system like SVN• Relevant exp of Min 4-6 years• Qualification: BE/B-Tech/MCA or any equivalent degree.

Effectively communicate timely status updates on projects to senior leadership including project roadblocks in order to avoid timeline, cost and quality slippage while meeting customers expectations.Compiles project status reports, coordinates project schedules, manages project meetingsCoordinates project activities and ensures all project phases are documented appropriately.Meet Delivery timeline and effort estimates.Must be able to complete job responsibilities working in a global time zone to meet the IT/business needs. Must have working experience of Agile methodology.Work is generally independent and collaborative in nature.Interact with the clients as a Single Point of Contact.Understand Client Requirements and Perform Business Analysis.Candidate Profile:DesirablesMust have hands-on experience on using tools like Zoho or similar tools.Strong client-facing and teamwork skills.Excellent Communication skills. Problem-solving skills.Strong analytical skills.Good with MS office - Word, Excel PowerPoint etcShould have hands-on experience on US Projects.Should be comfortable for the US shift.Experience and Qualification 3+ years of experience as Project Coordinator. Any Graduate.