NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more โ NovelVox is redefining agent experience for top brands, globally.
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1. Are background checks strict?
A. Yes, employment and education are verified thoroughly.
2. Do they conduct hackathons?
A. Yes, both internal and external hackathons are conducted.
3. Do they offer joining bonuses?
A. Sometimes, especially for experienced or niche skills.
4. Do they offer upskilling programs?
A. Yes, they provide training via internal platforms.
5. Is prior experience necessary?
A. Not for fresher roles, but beneficial for lateral entries.
6. Is relocation required?
A. Yes, depending on project allocation and office location.
7. What are the common coding questions?
A. Array, string manipulation, and database joins.
8. What are the growth opportunities?
A. Clear promotion cycles and cross-functional roles exist.
9. What is the notice period?
A. Typically ranges from 30 to 90 days depending on level.
10. What is their work timing?
A. Mostly 9 to 6 with flexibility depending on the team.
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