The OpportunityAre you a top-tier Systems Reliability Engineer with expertise in networking, virtualization, and cloud technologies, along with a passion for customer success? If so, you'll thrive in our dynamic hybrid team, where youll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and directly impact customer satisfaction in a supportive environment that promotes growth and work-life balance.About the TeamThe Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of our services at Nutanix. Based in Pune, this team comprises top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to the overall business success by working on cutting-edge projects that directly impact our customers’ experiences and successes.You will report to the Sr. Manager, Worldwide Support, who promotes a supportive and customer-centric leadership style. The manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to contribute and excel in their role. The work setup for this position is a hybrid model, requiring team members to be in the office three days a week for meetings and collaboration while allowing flexibility for remote work on other days.This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.Your RoleDirectly troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.Collaborate with developers to identify and address product defects and enhance serviceability.Analyze existing customer data to mitigate risks and improve overall product reliability.Foster partnerships with technology allies to collaboratively resolve issues and drive ecosystem improvements.Contribute to and expand internal and external knowledge bases, promoting continuous improvement.Champion customer needs by gathering feedback and driving product enhancements with development teams.Provide support coverage during weekdays and off-hours on a rotational basis as necessary.Mentor and guide junior team members, fostering a collaborative and growth-oriented team culture.What You Will Bring7-11 years of experience in Systems Reliability Engineering or similar roles.Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.Proficient in both written and verbal communication, with the ability to collaborate effectively across geographically dispersed teams.Experience working directly with customers to resolve complex technical issues.Degree in Engineering or Computer Science preferred.Customer-driven mindset with a passion for delivering high-quality support experiences.Familiarity with technologies from partners like VMware, Citrix, and Microsoft.Ability to develop tools and contribute to the improvement of internal and external knowledge bases.