Job Brief: This is a role for an experienced transport operations manager with a deep understanding of the transport business and a large network of suppliers. Someone who is not only unafraid to be hands on and work from the field but is also tech savvy to operate the latest transport management software from his desk. About the firm: NVS Travel Solutions is a 17 year old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener. Job Responsibilities: Key Responsibility Areas (KRAs): Ensuring Transport Service s delivery quality, standards processes. Ensuring the right staff are hired at all levels with neither any disruption to service delivery nor compromises on set salary spare utilisation budgets. Ensure all vehicles are in good condition, compliant and the required maintenance activities are efficiently managed. Customer Retention and account expansion KAM Service pricing PL of Large accounts. Key Performance Indicators (KPIs): Total revenue and Profitability SLA process adherence Performance on regular QC/ audits NPS surveys Job Role: Interact and engage with client side stakeholders to Understand expectations Collect feedback Build relationships Grow the transaction volume. Strengthen Ground teams (from scratch if required) by being hands on with sourcing and recruiting activities Design, Build, and Operate MIS for the operations. This might include both quantitative and qualitative data not limited to the above mentioned KPIs. Regular data tracking and audits of regulatory compliance Supplier performance And other KPIs Manage the entire end to end life cycle of all transport service requirements. Developing and implementing transportation policies and procedures. Analysing transportation data to identify areas for improvement. Resolving transportation related issues and complaints. Staying up to date on industry trends and regulations. Network with peers and generate new business opportunities. Pre Requisites:(Interview Criterion) 8 yrs Experience working with schools to manage school bus service in Andhra Pradesh. Network of supervisors and drivers in Andhra Pradesh. Confident in routing and route planning for all areas of Andhra Pradesh. Familiar with maintenance and driver team management. An extreme ownership attitude with an ability to inspire his/her team, and lead by example. Why join this role The Transport service we provide is of a premium cadre and we serve top clients. Work with us to bring more quality control and processes to bring enhancement to the transport industry and take our business to the next level. Success in this role would make you next in line for the Branch Head position. We offer transparency, best in class software, and regular Facetime with the CEO to help you succeed.

Job Brief: The Cab Booking Junior Executive will assist in the day-to-day operations of the Rent-A-Cab (RAC) services. This role is ideal for someone who is organised, detail-oriented, and can easily talk to customers. The candidate will work closely with senior staff to ensure smooth operations, customer satisfaction, and compliance with company standards. Prior experience in any of the below roles will be helpful: Travel desk, Travels office receptionist, Hotel front desk, Office Assistant, etc. Key Responsibility Areas (KRAs): Ensuring closed looped & clear communication on email, calls, sms & whatsapp with fast response times. Carrying out day to day RAC operations, that includes but is not limited to Vendor briefing, Vehicle dispatch time tracking, Vehicle/driver quality check, Customer coordination and, Feedback collection. Maintain records of daily trips, client feedback, and service issues. Collect vendor trip sheets, validate and raise invoices on time. Proactively seek further business from clients and explain the range of services. Key Performance Indicators (KPIs): Total Volume of bookings handled - monthly incentives C-sat score - monthly incentives Perfect SLA adherence for trip sheet collection & invoicing - monthly bonus. Increase of business from each client - yearly bonus Pre-Requisites: Excellent communication ( oral & written) Ambition. Willingness to work from the office and stretch during peak loads. Comfortable with common Desktop and mobile CRMs for business.

Your KRA would be - generating leads and enriching them by calling. And your KPI would be connected call hours(100min - 200rs/day incentive) Job Role: The role involves managing leads on Zoho CRM and mainly includes calling them regularly to identify requirements. It may involve the following but is not limited to: 1. Generating leads 2. Enriching them by browsing the internet/calling 3. Coordinating with the sales team and customers 4. Preparing and sending proposals. 5. Following up with customers on the proposals sent out, etc 6. Making reports for weekly meetings. Pre-Requisites: Relevant experience > 6 months South Languages: More the better Prior experience in (KPO/BPO/ telemarketing/ inside sales/ recruitment) Prior experience with apps like google sheets, slides & CRMs Understanding of the B2B sales process Good written and oral communication skills.