O2C Manager

Job Description

Dear Candidate, Please find the below JD for your reference. Key Working Relationships Reports to: Global Finance Service Delivery Lead Direct Reports: Accounts Receivable Support, Customer Master support & Credit Support Segment Finance Operations: Partner closely with O2C Process Lead in each Segment to appropriately handle challenging situation. Corporate: Ensure alignment, consistency, efficiency, and compliance in processes and transformation initiatives related to O2C Service Delivery across the organization through regular communication with the Transformation Office. Core Capabilities: Responsible for delivering O2C services, which encompass activities related to processing customer orders to when payment is received and applied to accounts receivable. Provide input on the oversight, governance, and continuous process improvement within the GSC which involves validation of the service delivery and achievement of performance levels. Key Responsibilities / Activities: Lead O2C Operations & Service Delivery Support in the development and translation of an enterprise-wide compelling vision and strategy for the O2C processes, systems, and technologies. Engage key functional leaders, the GSC O2C team, and Finance Operations to drive day-to- day operational excellence. Lead the O2C team to drive operational excellence, facilitate talent growth and development, and act as a mentor or a coach for others within the organization. Collaborate with Finance Operations to ensure the GSC is leveraged effectively to deliver the O2C services globally. Establish clear accountability for issue resolution and ownership, ensuring a proactive approach to problem-solving and effective communication. Define and run governance for GSC O2C service delivery teams for both Segment org and GSC. Manage intake of incremental work to the O2C team and prioritize the tasks for the GSC team members. Provide support for system enhancement and automation. Manage Policies, Procedures, and Governance Plan and manage the global O2C process hierarchy and practices to ensure alignment with overall company policies, programs, and business objectives. Maintain ongoing development of O2C policies and programs within the Finance Operations organization and incorporate best practices to drive standard, global processes wherever possible. Govern reviews of existing O2C policies and procedures to identify control gaps and remediate accordingly to ensure a strong financial control environment. Support effective communication and change management to Segment and GSC leaders, Segment counterparts, and GSC team members on changes in O2C policies and practices within the organization. Maintain and update process documentation in a timely manner. Communicate to Senior Management: Engage key stakeholders on critical O2C Operations issues with consequences for internal controls and compliance, external reporting and remitting requirements and launch remedial initiatives accordingly. Support effective communication routines to update senior management team on the progress of process performance issues. Resolve any service delivery or compliance issues in a collaborative and effective manner. Build relationships at a Senior level to serve as a trusted business partner to Segment leadership. Monitor O2C KPIs: Review monthly operational performance with Segment O2C leads / key stakeholders to identify recommendations for improvements. Analyze data trends from metrics to understand process performance health and areas for improvement. Process Improvement: Identify opportunities for process improvements and automation to enhance productivity and reduce operational costs. Collaborate with cross-functional teams (including Corporate) to implement process enhancements. Identify opportunity for cross-segment resourcing to drive standardization. Recommend policy changes and improvements and ensure compliance with policies and procedures. Implement Six Sigma methodology to regard to process improvement initiatives. Required Credentials Bachelors or Masters' degree in Accounting or Finance-related field GBS and/or Order-to-Cash certification preferred