1. Handles the customer requests and complaints.2. Provide appropriate solutions and alternatives within the time limits.3. Follow up to ensure resolution.4. Follow communication procedures, guidelines and policies.5. Provide resolution with the basic knowledge and skill.Skills required :-1. Good communication skills2. Knowledge of Microsoft Office

1. Revenue GenerationGenerate revenue by cross selling or up selling to shipping industrySuggest process changes or enhancements to beneficiaries through customizations or through new requirements.Connect with new Shipping clients and onboard them 2. Analytical Decision MakingThe ability to conduct thorough analysis of the available data & information while making decisions.Ability to identify problems/ issues and interlink various business variables while making decisions.Takes informed decisions with a sense of urgency.Tends to consistently use effective approaches to select the most appropriate choice or course of action.3. Business AcumenThe ability to find and seize new opportunities in networks, partnerships and alliances to further the business interest of and its business partners.Demonstrates ability to leverage one's knowledge about the various financial parameters & key business drivers and analyses own performance against those parameters.Displays understanding of emerging trends, market conditions & their implications on organization, tracks competition & predicts threats and develops response to counter them.Drive revenue and ideate on new product enhancements and track them to success.4. Managing Interpersonal RelationshipsThe ability to build and maintain effective and constructive working relationships with internal and external stakeholders.Communicates transparently and works effectively by collaborating in a cross-functional environment.Regular meetings with client to maintain a good rapport.Manage escalations received at first level and to avoid further escalations to next level.Be updated through the existing clients on the changes occurring in the shipping domain.Suggest process enhancements or process changes.

Job Requirements -1. Good in object-oriented programming/ development and design skill in JAVA,2. Hands on experience in web application development using Spring Boot, REST APIs, spring frameworks3. Hands on experience in Linux, SQL/PostgreSQL, Data structures, Design patterns.4. Ability to work independently with minimal assistance.5. Having good analytical, debugging, communication skill.Job Responsibilities 1. Contributing in all phases of Software development lifecycle.2. Analyzing the requirements, creating the global/common reusable Components and Modules based on designs of the business requirements.3. Coordinating with other teams members working on the same project.4. Unit testing of modules.5. Co-ordination with the testing team for fixing bugs.6. UAT and production support.

Requirement:-1. Proven experience in customer service management, preferably in the shipping or logistics industry.2. Strong leadership skills with the ability to inspire and motivate teams to achieve goals.3. Excellent communication and interpersonal skills4. Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.5. Proficiency in CRM software and other relevant tools for managing customer interactions and tracking performance metrics.6. Flexibility to work across different time zones and ready to travel as per requirement.Job Description:-1. Lead, mentor, and motivate a team of customer service representatives handling inquiries from shipping lines across various countries. Provide guidance, training, and performance feedback to ensure team members meet or exceed service level standards.2. Serve as the primary point of contact for the clients, addressing their inquiries, resolving issues, and maintaining strong relationships. Ensure timely resolution of issues. Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and proactive communication.3. Develop and implement service policies, procedures, and best practices to streamline operations and improve efficiency. Monitor and analyze service metrics, such as response times, resolution rates, and satisfaction scores, to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams to optimize processes, systems, and tools to enhance the overall customer experience.4. Oversee operations across multiple countries, ensuring consistency in service delivery and adherence to global standards.5. Prepare and present comprehensive reports, analysis, and recommendations to support decision making and drive continuous improvement efforts.

The candidate should have hands on experience (design, development, defect fixing) in Java/JavaScript/JSP. The candidate should be ready to contribute as full stack developer.Job Responsibilities 1. Contributing in all phases of the development lifecycleGood in object-oriented programming/ development and design skill in Java.Knowledge of Application development using spring boot.Knowledge of CSS, Bootstrap, HTML,JSP2. Analysing the requirementsUnderstanding the User Requirements.Identifying Functional and Non-functional RequirementsDesigning possible optimal solutions.Designing common and reusable components based on business requirements3. Co-ordination with the testing team for fixing bugs.Analyzing the Bugs reported by testing team.Identifying the Root Cause of the Bug.Solving the bugs and getting it re-tested4. Technical document and delivery notes preparationDocumenting all the changes made in the systemDocumenting any modifications to Code / DatabaseDocumenting components that can be reused.5. UAT and production support.Assessing the issues found on UATProviding quick resolution for issues found on Production.Identifying root cause for issues found on Production and developing a permanent solution for the same.

1. In-depth knowledge of Testing concepts and processUnderstanding of SDLC/STLC.Design and Execute Test Plan.Perform functional, exploratory, user acceptance, Smoke, Sanity, Regression2. Test case management and ExecutionShould understand the requirements and perform complex design, maintenance of the manual test suites following project needsImpact analysis of functionalityPrepare Test artifacts like Test Plans, Test Specifications, Test ReportsExperience with test case management tools such as Jira, Zephyr, ExcelIdentifying Test Scenarios.Writing Test scenarios by understanding functionality.Execution of Test cases and Maintaining execution log and Test dataConduct Peer ReviewMaintaining test case repository on timely basis3. Defect Reporting and TrackingManage defects by logging, updating status of defect and ensure successful closure of defectShould have experience in Defect Management tools like Jira/MantisShould be able to perform RCA analysis for defect leak.Updating missed test cases / scenarios.4. Agile methodologyExperience in Project management tools like JiraKnowledge about scrum framework and scrum activities.Able to coordinate with different stake holders.Demonstrate domain Knowledge with client.5. SQL ServerHands-on Experience in SQL Server6. API TestingShould have Knowledge of REST API Testing using POSTMAN

To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume.To build and maintain the business relationship with every clientGenerate new product ideas, enhancements to existing product.Develop and maintain professional relationship with top management and middle management of trade and business associationsTo involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirementsFollow analytics, systems and data management capabilities, including metrics and reports.Hands-on experience and keen eye for detail with ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formatsTo ensure revenue and customer satisfaction goals are met.Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service.To be voice of the user and must be passionate about adding value to user experience.Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value.Having worked in the Logistics workforce management field would be a plus.Maintain the project /implementation plan from start to endGive demonstrations and presentations to the liners of new modulesInitiate new modules and expand the locations of existing modules of the liners

1. Preparing Various MIS on monthly basis.2. Maintaining account receivables - Follow up for payments and maintain client ledger, Identify discrepancies in GST, TDS, credit/ debit note, any shortage or penalty.3. Handling vendor payment - Vendor KYC verification, book and reconcile invoices, release payment in a timely manner.4. Preparing Monthly GST outward/Inward Summary and calculate the GST payable Amount accordingly.5. Monthly Reconciliation of Purchase register with GSTR-2B and follow-up with the Vendors in case of Mismatch of data.6. Prepare TDS Statement in form 24Q/26Q and Timely deposit of TDS with the revenue Department.7. Scrutiny of Ledger/Books of Accounts.8. Ensure compliance with relevant accounting standards and regulations.9. Maintaining & Updating the Vendors/Customer KYC documents.10. Collaborate with sales, legal, account managers & operation to improve /resolve issues related to billing or collection.11. Participate in monthly, quarterly, and annual audits.12. liaising with Auditors and Provide them timely and accurate information of Business/Financial Transactions.

To deliver the product knowledge and benefits to the stakeholders & promote continuous product usage, to accelerate the sales volume.To build and maintain the business relationship with every clientGenerate new product ideas, enhancements to existing product.Develop and maintain professional relationship with top management and middle management of trade and business associationsTo get involve in Product planning and execution throughout the product lifecycle, including gathering and prioritizing product and stakeholders requirementsFollow analytics, systems and data management capabilities, including metrics and reports.Very hands-on and keen eye for detail with ability to present business and technical issues, ideas, andrecommendations clearly in verbal, written and presentation formatsTo ensure revenue and customer satisfaction goals are met.Assimilate qualitative information (feedback from clients, research reports, market trends and statistics) and capitalize that information to better the product and customer service.To be voice of the user and must be passionate about adding value to user experience.Defining and iterating the product, solving problems as they pop up and closely managing scope to enhance the product value.Having worked in the Logistics workforce management field would be a plus.Maintain the project /implementation plan from start to endGive demonstrations and presentations to the liners of new modulesInitiate new modules and expand the locations of existing modules of the liners

1. Handles the customer requests and complaints.2. Provide appropriate solutions and alternatives within the time limits.3. Follow up to ensure resolution.4. Follow communication procedures, guidelines and policies.5. Provide resolution with the basic knowledge and skill.Skills required :-1. Good communication skills2. Knowledge of Microsoft OfficeBenefits:Day shiftNo SalesNo targets