Job Description

Job Summary The Back Office Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth sales operations. This position involves coordinating with internal departments, maintaining sales records, and assisting in customer service to enhance overall business efficiency. Key Responsibilities Sales Support & Coordination: Assist the sales team with order processing, quotation preparation, and customer follow-ups. Coordinate with customers and internal teams to ensure timely order fulfillment. Maintain customer databases and update sales records. Prepare and distribute sales reports, presentations, and performance analysis. Order Processing & Documentation: Process purchase orders (POs), invoices, and delivery schedules. Ensure accurate data entry in CRM/ERP systems. Coordinate with logistics and warehouse teams to track order dispatch and delivery. Handle contract documentation and ensure compliance with company policies. Customer Service & Relationship Management: Respond to customer inquiries via email, phone, or online platforms. Address customer complaints or issues and escalate when necessary. Maintain positive relationships with clients to enhance customer satisfaction. Sales Analytics & Reporting: Monitor sales performance and prepare reports for management. Track pending orders, stock availability, and sales pipeline updates. Assist in forecasting and sales planning activities. Cross Department Coordination: Liaise with finance, supply chain, and marketing teams for smooth sales operations. Collaborate with marketing to provide promotional materials and customer insights. Support sales executives with administrative tasks to optimize productivity. Qualifications & Skills Required: Bachelors degree in business administration, Sales, Marketing, or a related field. 2+ years of experience in sales support, back-office coordination, or customer service. Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP systems. Strong communication and interpersonal skills. Excellent organizational skills with attention to detail. Ability to multitask and work under tight deadlines. Preferred Skills: Experience in the manufacturing, industrial, or B2B sector is a plus. Knowledge of sales order processing and supply chain coordination. Familiarity with SAP, Salesforce, or other CRM tools. Work Environment: Office-based role with occasional coordination with field sales teams. Regular interaction with customers, suppliers, and internal departments.