Officer, Middle Office, Setclear

Job Description

Key Areas of Responsibilities Trade bookings and processing. Trade confirmations and Contract note. Static and Reference Data maintenance FX Processing (non-execution) Update and Documentation of procedures, process maps. Active management of day to day issues and queries from internal/external parties with Escalations as necessary. Co-ordination with regional trade support groups, traders and customers to resolve queries / issues. Active participation in UAT testing and related aspects of change management. Reconciliation issues Act as an authorizer and releaser for various systems You must be able to supervise and have control over the daily BAU and Projects Play a supporting role in projects, process & system improvements, cost & efficiency savings etc. You must be able to multi-task and deliver work on time You must be able to train new staff and junior staff on new tasks or work development or process changes Requirements Graduate with minimum of 4 years of experience in the securities or related industry. Should have direct experience in Asian markets or who have Middle office experience will be given special consideration. Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues. Knowledge of trade processing / contracting processes and procedures, reference data. Reconcile and validate trade capture activity in timely and accurate manner. Assist in resolving trade discrepancies caused from trade failures, breaks, etc. Develop standard processes to route customer queries to correct department for timely resolution. Monitor internal and inter-branch dealing to identify/escalate unusual trading activity. Provide excellent and outstanding customer service. Scrutinizing processes to identify issues within the flows and then working with senior management to drive through change and process enhancements. Should be familiar with Microsoft Office and preferably have experience in the usage of operations systems/applications commonly used in securities related industry including ALERT, OASYS, etc. Ability to work within a team environment. Strong communication and interpersonal skills to interact with various levels of management. Excellent time management, problem solving and analytical skills. Ability to work accurately and with attention to detail. Ability to work to deadline and deal sufficiently with time pressure Show more Show less