Officer/ Team Leader - IT Service Operations

Job Description

Role Description In this role you will be the Operational IT representative for the Business. You will be responsible for ensuring that IT infrastructure and core end user services are running optimally, with minimal disruption to Business as Usual (BAU) systems - both internal and customer facing, within the India geographies. This position also leads the development of the Cloud and Datacentre hosting strategy and works closely with partners to architect end to end hybrid cloud solutions. Assist and validate infrastructure and cloud compatibility, security and viability with original architecture and design. Illustrative Responsibilities Cloud Fundamentals - MS Azure with at least AZ-900, better AZ-303+304 Experience in handling outsource service providers. Experience in handling Company self IT operations. To coordinate the IT infrastructure operations processes to ensure a stable IT infrastructure operation, with minimal business disruption. To be a Subject Matter Expert (SME) for one or more IT infrastructure or basic services/Towers Control, monitor and oversees implementation of IT changes with minimum disruption to IT services, and in alignment with controls and standards To drive the resolution of escalated and critical local IT incidents / requests, coordinating the response across relevant support teams, and ensures impacted users receive timely communication of resolution status Drive IT Infrastructure projects in India, and in the APAC region as required Be responsible for closing out IT audit findings in coordination with the Internal Audit team and other Global Functional IT Teams Support local/regional implementation of IT Security measurements Participate in budgeting and quality improvement activities. Minimum requirements Bachelors degree in computer science, Information Systems, or other related field. Or equivalent work experience. ITIL certification preferred. Excellent verbal and written communication skills in English Highly organized, strong attention to detail, methodical approach with demonstrable experience of problem solving / analytical skills. Strong interpersonal skills and able to participate in deployment and hyper-care activities Demonstrated ability to work in a cross functional and collaborative team environment Knowledge of the latest technologies and concepts of modern IT infrastructure and cloud environments, including associated IT security know-how and process understanding according to ITIL Good knowledge and understanding of Firewalls, Network protocols, DNS, TCP/IP and proxy servers.