Job Title: Customer Support SpecialistExperience- 5 to 10 years Location: Kadubeesanahalli, Bangalore Working Hours- 14:00 23:00 (IST)Roles and ResponsibilitiesCustomer Interaction:Respond to customer inquiries via various channels (phone, email).Provide accurate information regarding products, services, and policies.Listen actively to customer concerns and questions.Problem Resolution:Diagnose and resolve customer issues efficiently and effectively.Escalate complex issues to senior support or relevant departments when necessary.Follow up with customers to ensure their issues have been resolved satisfactorily.Ticket Management:Ensure Tickets are up to dateEscalate the tickets to the relevant teamsEnsure JIRA tickets are created for the relevant issues and assigned to the concerned person or teamProduct Knowledge:Maintain a deep understanding of the companys products and services.Keep updated on product changes, enhancements, and new releases.Documentation:Document customer interactions in the customer relationship management (CRM) system.Maintain records of customer feedback and complaints for future reference.Create and update FAQs, knowledge base articles, and support documentation.Customer Education:Provide guidance and training to customers on how to use products or services effectively.Offer tips and best practices to enhance customer experience.Team Collaboration:Work closely with other departments (e.g., sales, marketing, product development) to ensure a consistent customer experience.Collaborate with peers to share best practices and improve service delivery.Performance Metrics:Meet or exceed established performance metrics (e.g., response time, resolution time, customer satisfaction scores).Participate in regular training sessions to enhance skills and knowledge.Quality Assurance:Participate in quality assurance processes to ensure high standards of service.Provide feedback on processes, systems, or tools that could improve customer support.Crisis Management:Handle challenging customer interactions with professionalism and empathy.Manage customer expectations during service disruptions or delays.Continuous Improvement:Stay informed about industry trends and best practices in customer support.Contribute to the development of customer service policies and procedures.Flexible working hours:Flexibility in working hours ( rotating shifts )Flexible with working on Indian holidays in lieu of a compensatory offShift-wise weekend monitoring of customer emails.Skills RequiredCommunication Skills: Excellent verbal and written English communication skills to interact with customers effectively.Problem-Solving Skills: Ability to analyze issues and develop effective solutions.Empathy: Understanding and addressing customer needs and concerns with compassion.Technical Proficiency: Familiarity with CRM systems and other customer support tools.Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.Flexibility in work timings: Should be flexible to work on Indian holidays to support the US working days. Flexible to work during weekends on a rotational basis.

Job Title: Multimedia DesignerExperience: 5+ yearsLocation: Kadubeesanahalli, BangaloreWork mode- On-siteAs our In-House Graphic and Video Designer, you will be responsible for crafting engaging Audio-visuals that make our brand stand out. Your designs will play a key role in our marketing efforts, enhancing our social media presence and boosting the effectiveness of our paid ads. Key Responsibilities:Social Media Graphics: Create eye-catching designs for various social media platforms, including Facebook, Twitter, LinkedIn.Paid Advertising Creatives: Design compelling visuals for online paid ads, ensuring they grab attention and drive engagement.Collaboration: Work closely with the marketing team to align design concepts with campaign goals.Multitasking: Manage multiple projects simultaneously while meeting deadlines and maintaining. Qualifications:Experience: 5+ years of professional graphic design experience in social media and paid advertising.Technical Skills: Proficiency in Adobe Photoshop, Illustrator, After Effects. Portfolio: A strong portfolio showcasing your ability to create visually appealing social media and ads designs.