Job Description

About The Company - Established in 2015, ClickPost is Asias largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience.We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. Your journey at Clickpost : As an onboarding Manager- You are the link between our customers and the product. You will : Work with a wide variety of clients across the e-commerce Industry and analyze/understand customer needs and translate them into the best possible ClickPost solution. Respect project deadlines and keep track in order to deliver an outstanding customer experience. Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live. Work closely with our sales, product team, and tech team to ensure the best customer journey and aid product design and development. Help our clients get the most out of Clickpost by providing training, demos, support, and reduce churns. About You : You are a proactive person with both commercial and analytical skills. Have excellent communication skills, and are comfortable speaking to stakeholders at different levels - from Product managers to CTOs; Have Project management skills; Have a Bachelor s/Master s degree; Are flexible self-structured with the ability to shift gears quickly and efficiently; Are as excited about technology as we are; Are able to communicate efficiently with developers and Product Managers; Having experience in a similar position, in Startups or in Saas Company is a plus What s in it for you Join a winning team. Great people that work hard but have fun doing that. A fast-growing company where you are given a lot of autonomy and trust. Enter the promising, ever-growing world where you can make a huge impact and grow with the company