Join our Team as a Provisioning Agent Location: Gurugram Salary: 4 - 6 LPA (dependent on experience) About the role: As a Provisioning Agent youll play a crucial role in ensuring the efficient delivery of services to our customers and the accurate fulfilment of onboarding requests. This position focuses on the validation, approval, and provisioning of sales orders for preferred networks and suppliers for fixed-line services. If you thrive in a fast-paced environment and enjoy working collaboratively to achieve outstanding results, this role is perfect for you! What makes you a great fit: Proficiency in English language Previous experience in Telecoms industry or similar role Excellent telephone manner Good communication skills (both written and verbal) Outstanding attention to detail and accuracy Adaptability and initiative Strong IT skills, including proficiency in Excel, Word, and CRM systems A positive "can-do" attitude Ability to work to strict deadlines and prioritise workload Self-motivated and proactive approach Ability to work as part of a team and contribute to the overall success of the team and organisation Key responsibilities: Management and delivery of customer orders for Fixed Line and other Solutions to support sales order provisioning for our Telesales teams Liaising with Sales teams and the Care team on sales order and connection requirements Liaising with the raising teams on offboarding requests where required Updating customers on orders Validate and approve sales orders based on pre-defined parameters Support with the resolution of issues arising from actions or events involving administrative functions throughout the progress of an order Act as a liaison between the company and its external providers to meet the requirements to successfully provision customer orders Undertaking training and evaluation to enhance personal performance, development, and work productivity Any other duties as required by your line manager appropriate with the role Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. EDI: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives. Department Operations (Business) Role Provisioning Agent Onecom India Yearly salary INR400,000 - INR600,000 Employment type Full-time About Onecom Were the UK s leading business telephony and cloud communications provider, delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Were looking for a customer-focused individual to join our Technical Support Team. Youll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience. What Makes You a Great Fit: Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference. Relationship Builder: Youre great at building relationships and going the extra mile to get things done. Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs. Team Player: You work well with others and can also use your initiative. Key Responsibilities: Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services. Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets. Use service boards to prioritize workflow in line with customer Service Level Agreements. Support, coordinate, and build relationships with internal teams to achieve the best results for our customers. Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support, free breakfast & fresh fruit

As a Senior IT Support Engineer at Onecom, youll provide high-level technical support across the company, ensuring exceptional customer service at all times to internal stakeholders. Youll manage and resolve service incidents, support various IT products and services, and contribute to long-term IT planning for Internal IT. What makes you a great fit: Extensive technical knowledge and experience of IT environments Strong understanding of data connectivity solutions Ability to provide advice to non-technical customers Experience supporting to SLAs ITIL experience or qualification (desirable) Strong interpersonal and communication skills Outstanding attention to detail and accuracy Adaptability and initiative Ability to work to deadlines and prioritise workload Proactive approach Commitment to professional and personal development Enjoy sharing skill-based knowledge and networking Enthusiastic, analytical, creative, innovative, and confident Reliable, flexible, and cooperative Ability to liaise with customers empathetically and effectively Team player contributing to the success of the Service Desk and organisational objectives Key responsibilities: Manage, troubleshoot, and resolve service incidents across IT and WAN products and services Configure and support servers, network infrastructure, desktops, software, and data connectivity Use remote management solutions to resolve service incidents Deliver high levels of customer satisfaction Proactively use service boards to prioritise workflow Provide regular communication and support to customers via email, telephone, and service tickets Communicate with carriers and suppliers to raise and escalate support queries Ensure customer information is tracked and updated in the company system Support and maintain relationships with internal teams Manage the onboarding of new customers in line with company processes Assist with testing applications and new technologies Mentor and train support engineers Monitor systems for alerts Manage communication between customers and third parties Ensure SLAs are adhered to Proactively update and monitor existing IT systems Participate in technical projects for deployments and upgrades Perform any other duties as required by the line manager Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support, free breakfast & fresh fruit

As a Customer Service Advisor at Onecom, youll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity. In this dynamic phone-based role, youll tackle customer queries with confidence and speed, balancing their needs with our business goals. What makes you a great fit: 2-6 years of experience in customer support or a related role. Passionate about providing excellent customer service. Brilliant IT skills and keen interest in technology. Creative and self-motivated. Thrive in collaborative environments and enjoy working with others. Able to remain calm and effective in stressful situations. Excel in meeting deadlines and delivering reliable results with minimal supervision. Key responsibilities: Building and retaining customer loyalty by delivering exceptional customer service. Creating strong relationships with various teams and departments. Displaying a polite and professional manner at all times. Responding promptly to customer queries, working to a first resolution target and ensuring the customer s expectations are always met. Handling and resolving customer queries and escalations including, but not limited to; billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges. Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support, free breakfast & fresh fruit