Online Support Engineer

1 - 4 years

1.0 - 4.0 Lacs P.A.

Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

ticketing toolsnetworkingmonitoring toolstechnical supportticketingactive directoryremote supportincident managementapplication supportamadeusmicrosoft windowsdesktop supportreservationtroubleshootingcommunication skillscrmitil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Arin Computer is looking for Online Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM system Participating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systems Excellent communication and interpersonal skills Experience with CRM and ticketing systems

Computer Hardware Manufacturing

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